Use and Care Manual
Wellness for Home
18/19
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Warranties are only valid in the 48 contiguous United States and Canada and are contingent
upon the consumer operating the chair according to the corresponding instruction manual.
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The warranty only applies to COZZIA products and does not include any accessories or
enhancements.
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Field service requires pre-approval and must be performed by COZZIA’s authorized field
service personnel. Field service is only available in the 48 contiguous United States.
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Softening of foam and filling composites in pillows, pads and memory foam occurs naturally
and does not constitute a defect under this warranty
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Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this
warranty
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Natural markings, grain and dye variations in leather do not constitute a defect under this
warranty
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Warranties do not cover any loss or damage resulting from improper installation,
unauthorized repairs or modifications, improper use of the electrical/power supply, loss of
power, a dropped product, a malfunction or damage of an operating part from failure to
implement the manufacturer’s recommended maintenance, transportation damage, theft,
abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion,
sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during
the period the product is at a repair facility or is otherwise awaiting parts or repair
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Damage due to shipping and handling does not constitute a defect under this warranty
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Under no circumstances shall COZZIA or its representatives be liable for indirect
consequential or incidental damages (including damages for lost profits, business
interruption, bodily injury, medical problems) even if the other party has been advised of the
possibility of such damages or possible problems
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Warranties are non-transferable and shall be in lieu of any other warranty express or
implied, including but not limited to any implied warranty or merchantability or fitness for
particular use
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COZZIA’s sole liability and the purchaser’s exclusive remedy shall be for repair, or at
COZZIA’s option, for the replacement of the defective part. Notwithstanding the above, if
replacement parts for defective materials are not available, COZZIA reserves the right to
make substitutions in lieu of repair or replacement.
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All warranties begin on the date of purchase, no allowance or extension is offered for
delivery and/or installation
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Warranties do not apply to rental, business, commercial institutions or other
non-residential users.
The massage chair is connected to the
power supply but is not functioning
1. Check to see that the plug is properly
connected and working
2. Ensure the massage chair switch is
in the ‘I’ position
Possible overheating due to prolonged
use. Turn off the power for at least 30 to
50 minutes
1. Ensure the chair is plugged into a
working outlet
2. Turn the power OFF and ON again
The remote control works but the
massage chair is not functioning
Both the remote control and the
massage chair are not functioning
This massage chair is controlled by a microcomputer and is thus susceptible to power surges of
+10 to-15%. The following situations may arise in the event of a power surge:
If you continue to have problems, please read the warranty card and contact the COZZIA service
department.
TROUBLESHOOTING
Caution
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Do not store the massage chair in dierct sunlight or in places of high temperature. This
may cause the color of the upholstery to fade.
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Do not allow the massage chair to remain in contact with vinyl or wallpaper for
extended periods of time as this could lead to discoloration.
Caution
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Do not use abrasive cleaning agents like benzene or thinner to clean the massage
chair. This may cause the upholstery to fade.
Caution
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Do not use a wet cloth to clean the controller.This may result in malfunction.
PRODUCT CARE AND STORAGE
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Wipe off dust and dirty from the massage chair with a dry, soft, clean cloth after use.
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Keep the massage chair clean and away from places of high humidity.
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If the massage is not to be used for a long period of time, cover the massage chair with a
dust cover and unplug its power plug from the electrical outlet.
1. Storing the Massage Chair
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Before cleaning, ensure that the main power switch is off and the power plug is disconnected
from the electrical outlet.
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Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
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This product can be cleaned thoroughly with a slightly damp cloth.
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Do not iron the upholstery.
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Do not wash the upholstery using a home washing machine as this may result in
deterioration of the upholstery’s quality.
2. Cleaning the Massage Chair
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Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
