Ues and Care Manual
Wellness for Home
16/17
COZZIA products have the following warranty:
COZZIA's massage chairs, massaging motion upholstery and home theater massage seating
provide a one year in-home service warranty and a two-year parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
COZZIA products will be either repaired by the consumer or by an in-home technician.�
COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.
WARRANTY INFORMATION
Cozzia offers extended warranty programs to enhance ownership of Cozzia products. Extended
warranty provides a three year limited repair or replacement massage chair warranty with
on-site service. Please visit www.cozziausa.com for the latest terms and pricing regarding
extended warranties.
Product Repairs: Many Cozzia product repairs may be performed by the consumer in his/her
own home with parts and instructions supplied by Cozzia, such as a remote controller
replacement that does not require the services of a technician.
•
Floor models and Demonstration units have a pro-rated warranty period that begins the day
the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required to obtain warranty service and parts. Non-warranty parts and
servicing are available at a ‘per incident’ charge;
•
Warranty Coverage Period: Warranty coverage starts at the time the consumer purchases
their chair. Proof of purchase is required for all warranty repairs. The warranty time period is
measured by continuous calendar days based on the seven day week.
•
Field Service: Cozzia Customer Service Department will diagnose and schedule an authorized
service provider to repair the chair in the consumer's residence;
•
Parts: All parts deemed necessary for repairs will be shipped to the consumer at no charge by
the Cozzia Service Department.
Extended Warranties
Consumers may contact Cozzia's Customer Service Department at
1-877-977-0656
between
9.00am and 5.00pm PST, Monday thru Friday or e-mail us at
or visit
our website at
www.cozziausa.com
for warranty and service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the Cozzia Service Department regarding repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some
cases a technical service specialist will be required to provide enhanced support.
Non warranty repair is provided on a ‘per incident’ basis. Cozzia customer service will verify
that the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping,
handling, local tax and a ‘per incident’ fee will be charged for non- warranty repairs and
support calls
Proof of purchase (original receipt) is required for all warranty repairs and servicing.
Service and Technical Support
