Use and Care Manual
Wellness for Home
17/18
Cozzia offers extended warranty programs to enhance ownership of products. Extended warranty
provides a three year limited repair or replacement massage chair warranty with on-site service.
Product Repairs: Many product repairs may be performed by the consumer in his/her own home with
parts and instructions supplied by Cozzia, such as a remote controller replacement that does not
require the services of a technician.
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Floor models and Demonstration units have a pro-rated warranty period that begins the day the
model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of
purchase is required to obtain warranty service and parts. Non-warranty parts and servicing are
available at a ‘per incident’ charge;
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Warranty Coverage Period: Warranty coverage starts at the time the consumer purchases their
chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by
continuous calendar days based on the seven day week.
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Field Service: Customer Service Department will diagnose and schedule an authorized
service provider to repair the chair in the consumer's residence;
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Parts: All parts deemed necessary for repairs will be shipped to the consumer at no charge by the
Service Department.
Extended Warranties
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Softening of foam and filing composites in pillows, pads and memory foam occurs naturally and does
not constitute a defect under this warranty;
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Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this warranty;
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Warranty do not cover any loss or damage resulting from improper installation, unauthorized repairs
or modifications, improper use of the electrical/power supply, a malfunction or damage of an operating
part from failure to implement the manufacturer's recommended maintenance, transportation damage,
theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, flood, rust, corrosion, sand,
dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during any period that
the product is at a repair facility or is otherwise awaiting parts or repair;
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Damage due to shipping and handling does not constitute a defect under this warranty;
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Under no circumstances Shall Cozzia or its representatives be liable for indirect consequential or
incidental damages (including damages for lost profits, business interruption, bodily injury, medical
problems) even if the other party has been advised of the possibility of such damages or possible
problems;
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Warranties are non-transferable and shall be lieu of any other warranty express or implied, including
but not limited to any implied warranty or merchantability of fitness for particular use;
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Cozzia's sole liability and the purchaser’s exclusive remedy shall be for repair, or at Cozzia's option,
for replacement of the defective part. Notwithstanding the above, if the replacement parts for detective
materials are not available, Cozzia reserves the right to make substitutions in lieu of repair or
replacement;]
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All warranties begin on the date of purchase and no allowance or extension is offered for delivery
and/or installation;
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Warranties do not apply to rental businesses, commercial institutions or other non-residential
users.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are only valid in the 48 contiguous United States, and are contingent upon the consumer
operating the chair according to the corresponding instruction manual.
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The warranty only applied to products and does not include any accessories or enhancements;
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Field service requires pre-approval and must be performed by Cozzia's authorized field service
personnel. Field service is only available in the 48 contiguous United States;
