Cozzia AG-6000A, Use & Care Manual

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Use and Care Manual
Wellness for Home
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WARNING
TROUBLESHOOTING
If the trouble still persists after following the proper countermeasures,stop using the chair to avoid
possible accidents. Disconnect the power plug from the outlet and consult customer service Dept.. Do
not attempt to repair the chair, instead contact a certifed technician.
Type of Troubles Check points Countermeasures
Check that the
power plug is
securely plugged
into the outlet Push the power
plug into the outlet
securely
Check that the
power adaptor is
well connected
to the chair Well connect the
DC terminals
between the chair
and power adaptor
Operation failure
The chair stops in the
middle of operation This phenomenon is caused by the timer
but not a problem
Check that there is
no obstruction Remove the
obstruction
Impossible to recline
Impossible to raise or
lower the foot rest
If you continue to have problems, please read the warranty card and contact the service department.
This chair has the following warranty:
A one year in-home service warranty and a two-year parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
This chair will be either repaired by the consumer or by an in-home technician.�
COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.
WARRANTY INFORMATION
Consumers may contact Cozzia's Customer Service Department at 1-877-977-0656 between 9.00am
and 5.00pm PST, Monday thru Friday or e-mail us at Service@cozziausa.com for warranty and service
issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the Service Department regarding repair.
A customer service representative will attend to most consumer inquiries, but in some cases a technical
service specialist will be required to provide enhanced support.
Non warranty repair is provided on a ‘per incident’ basis. Customer service will verify that the unit
has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling, local tax
and a ‘per incident’ fee will be charged for non- warranty repairs and support calls
Proof of purchase (original receipt) is required for all warranty repairs and servicing.
SERVICE AND TECHNICAL SUPPORT