Frequently asked questions
?
Why am I receiving a “No Input” message on my TV and not seeing a picture?
The input/source on your TV might not be set up correctly. Not to worry, there's
a quick fix. Just press the "input" or "source" button on your TV remote until you
select the HDMI connection that matches the port your HDMI cable is plugged
into on your TV.
I'm having trouble reading the guide...Can I make the text larger?
Yes, you can. There's an option to change the text size in the settings that come with
your Contour Stream Player. Using your Voice remote, press the "B" button and follow
these steps: Enhanced Text Readability → press "OK" → toggle the setting on/off by
pressing "OK" or "Cancel" to keep it as is. When it's turned on, the Contour Guide will
display four rows of guide listings, making the font larger. Seeing is believing.
Why isn't my Voice remote changing the volume on my TV?
It could be a couple of things. First, check that the input/source on your TV is set up
correctly. If your remote still doesn't control your TV, you may need to set up your
remote again: press the "A" button on your Voice remote → Remote Setup → follow
the steps on-screen.
Why isn't my Contour Stream Player working?
A quick reboot might fix it– just unplug the power cord from the wall, wait about 20
seconds, then plug it back in. It may take up to 10 minutes to fully reset. If rebooting
your Contour Stream Player doesn't resolve your issue, try rebooting your Gateway by
following the same steps you did when rebooting your Contour Stream Player.
Can I move my Contour Stream Player to a different location?
Yes, you can move it as long as it maintains a strong connection to your
Gateway. Also ensure that the Contour Stream Player isn't directly exposed to
rain and harsh temperatures.
Did you know
• On Demand
SM
: lets you watch movies
and your favorite shows on your schedule.
See the Welcome Guide for details.
• Channel Lineup: Did you subscribe
to a package with live channels? If
so, you can view your channel lineup
at Cox.com → Products → TV Channel
Lineup. Bookmark this page or print it
for easy reference.
• Gateway: provides the functionality of
a WiFi router, internet cable modem
and voice modem all in a single device.
Learn more
i
• Your Welcome Guide walks you
through how to use your Contour
Stream Player. We suggest keeping it
handy for easy reference.
• For quick access to tutorials, check
out the Help screen on your Contour
guide by pressing the "A" button on
your Voice remote.
• Visit Cox.com/learn for information
on getting the most out of your service.
Troubleshooting
tips & FAQs
APP: Cox Connect for 24/7
support and helpful videos
WEB: www.Cox.com/support
www.Cox.com/learn
CHAT: text an agent at 54512 or
live chat on Cox.com/chat
CALL: 1–888–556–1193
FPO BARCODE
52
0-
15
31
-1
9-
08
