TROUBLESHOO
TING
O
thers
26
25
Symptom
Check
Measures to take
The pH level is
incorrect.
• Do you live in an area where the water
hardness is high?
The pH is subject to the region and the
quality of water.
• Is the height of the domestic water outlet
hose too high?
Keep the height of the domestic water
outlet hose equal to or lower than 25 cm
from the bottom of the product.
• Is the amount of draining water small?
In this case, please contact the After-
Service Center.
All operations were
stopped suddenly
while operating.
• Is the water being supplied actively?
Check the water supply valve.
• Does the main power connect to the
voltage rating that matches it on the rating
plate?
Connect the power cord to the voltage
rating that matches it on the rating plate.
• Is water overflowing or leaking?
In this case, please contact the After-
Service Center.
• In this case, please contact the After-
Service Center.
The amount of filtrated water decreases as
the temperature of the water drops.
Water leaks.
• Did the water flow out of the internal
water tank cover or from the inside of the
product?
Open the top cover to check where the
water is leaking, close the water supply
valve and contact the After-Service Center.
• Water leaks when extracting ionized water.
Close the water supply valve and contact
the After-Service Center. The ionized water
extraction stops automatically.
Did the extraction time
exceed 1 minute?
• Ionized water extraction automatically
stops after 1 minute to prevent overflowing
by mistake.
Is the Low level indicator turned on?
There is insufficient water in the internal
water tank. In this case, use the water
within 1~2 hours.
• A white substance settles at the bottom
when ionized water is left over.
There is insufficient water in the internal
water tank. In this case, use the water
within 1~2 hours.
A white substance
settles at the bottom
when ionized water
is left over.
• Has the calcium ion in the water combined
with the carbonic acid in the water?
This is because of the separation of the
calcium mineral in the water depending on
the quality of the water. Although drinking
the water is safe, if this symptom continues,
ask your After-Sales Center how to protect
the product.
