9
Troubleshooting
Problem
Possible Cause
Corrective Action
There is no power and the logs do not glow. The unit does not have power.
Check that the unit is plugged into a standard
120-volt outlet. Then make sure power is set
to the “ON” position.
All function keys are inactivated, and the
The overheat protection device has been
engaged.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
All function keys are inactivated, and the
The ambient temperature sensor is broken or
not working correctly.
Unplug the unit and wait 5-10 minutes to
allow the sensor to reset itself. Plug the unit
back in and turn on the heater. If the problem
persists, call customer service.
The fan motor continues to blow until after
the unit is powered off.
This is normal operation.
This is a standard feature; the blower runs
for an additional 20 seconds to ensure heat is
not trapped inside the unit.
The power cord gets warm to the touch.
This is normal operation.
This is normal for a heater appliance, as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. During use, check the plug and outlet
frequently to determine if they are HOT ; if so,
discontinue use of the appliance and consult
with a qualied electrician to check or change
the overheating outlet(s).
