TROUBLE SHOOTING (Q&A)
When a fault is found, first check and try the following methods.
If the failure persists after trying, please contact our customer service.
The problem
Cause and treatment
If the above treatment method is invalid, please contact our customer service.
The massage nodes stop during use
(The massage chair beeps, and all
the display icons and buttons on the
control panel flash then go out)
Don't tilt
(Control panel light off then stop
running after beeps)
The massage nodes do not reach the
shoulders or neck.
Different intensities of the left and right
massage nodes
The massage chair doesn't work at all.
* Upper body (neck to waist) massage
* Air pressure massage
Even if the heating function is
turned off, the temperature cannot
be lowered
The machine has been damaged.
Abnormal heating of the power cord
or power plug.
In the process of use, when the massage nodes encounter too much
external force, the massage wheel may stop moving for safety reasons.
If all the icons and buttons on the control panel start flashing, which is
extremely unusual, please turn off the power switch, wait for about 10
seconds, and then turn it on again.
If the massage nodes stop again, adjust your sitting position so that your
back is not completely attached to the backrest. (Relevant precautions
should be observed, especially for persons weighing 220lbs / 100kg or more
when used.)
If the massage chair encounters obstacles or too much force during use,
the machine will stop working for safety reasons.
When all the displayed contents and buttons are flashing and the
backrest has stopped working, Power off the unit once, press "on"
again 10 seconds later, and then operate it.
If the head doesn’t get to the pillow, or the back doesn’t get to the
backrest, neck and shoulder position may be lower than actual position
during body detection. Rest your head fully on the pillow and start again
This situation occurs because the massage movement which can carry
out the interactive pounding/tapping action of the massage nodes are
equipped. It's not a malfunction.
* The power cord connection is disconnected.
* The power switch is not turned on.
* No program is selected after pressing the Power button on the control panel.
Because of the structure of the heater, it will still feel warm for a moment
after heating because of the waste heat.
Even if the warm function is turned off, continuous massage of the same
part will make the body temperature rise.
In order to prevent accidents, please be sure to contact the authorized
service center.
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