Costar Video Systems CVI5000, User Manual

Page: 6 / 36

Installation Manual 1.0 General Information
6
2.0 Returns
2.1
Instructions
This item was thoroughly tested and carefully packed at the factory prior to shipping. Upon acceptance by the
carrier, the carrier assumes responsibility for the
item’s safe arrival. If you receive the item in a damaged
condition, apparent or concealed, a claim for damage must be made to the carrier.
If a visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill or
express receipt and the notation signed by the
carrier’s agent. Failure to do this can result in the carrier
refusing to honor the claim.
When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be made.
Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed
damage. Keep all cartons and packing materials.
To return the product to the factory for service, please contact the Customer Service Department for a Return
Material Authorization (RMA) Number.
Prominently display the RMA number on the outside of the shipping container(s) and on paperwork contained
inside. Give a brief description of why the equipment is being returned and list the symptoms of any problems
being experienced with the equipment.
2.2
Shipment
Important: If the IP Keyboard needs to be shipped, please use the original packaging material which
was designed to protect the product during transportation. If the original packaging is lost or damaged,
please order a replacement from Customer Service.
If you have any issues, please refer to section
"Support Services" on page 5
for assistance.