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Smart Sound Bar 2.1 User Manual
Troubleshooting
The following table contains the common problems and the solutions to these
problems. Please check this list before you contact the technicians.
Problems
Solutions
NO SOUND
Try increasing the volume of the speaker.
Check that the Sound Bar is not turned off.
Check the Sound Bar volume level.
Make sure the correct input is selected.
Make sure the proper cables are connected.
If you are using digital audio, make sure the
source is sending out a PCM signal. Some
devices have default settings on Bitstream.
REMOTE DOES NOT
WORK
Make sure the battery is properly installed.
Take the battery out, press the buttons once or
twice, install the batteries back in to see if it works.
Maybe the battery is out of power, please replace
the battery.
NO POWER
Make sure the AC power cord is securely
connected to a power outlet.
Try another electrical device on the power outlet to
ensure there is power through it.
Speaker buzzing or
humming
Make sure both ends of the audio cables are
connected properly.
Test the sound bar with another audio cable.
Test the sound bar with another TV.
CAMERA APP DOES
NOT WORK
The app only works if you have a USB webcam
connected to the sound bar’s USB connection.
Please make sure you have one connected before
trying to use it.
HOW DO I ADD MORE
PROGRAMS IN
ANDROID
Launch the Google Play Store app. This app lets
you select a variety of programs paid or free.
Please remember you need to have a valid
Google email account in order to use this app.
I DON’T HAVE
WIRELESS INTERNET,
CAN I STILL USE THE
PROGRAMS FOR
ANDROID
Having high speed broadband internet with
wireless access is strongly recommended. Most
of the applications for Android require an internet
connection. There are some applications you can
use without internet such as calculator or alarm
clock, but most of the other functions require
having wireless internet access.
Android virtual keyboard
does not show up after
open the Google search
engine webpage
Make sure the selection is inside the search bar.
Then double click ENTER button on the remote.