Problem
Possible cause
Solution
The hearing aids do not
respond with a corre-
sponding change in vol-
ume or program to the
control device
a. The device is used be-
yond the transmission
range
b. Strong electromag-
netic interference in the
vicinity
c. The device and the
hearing aids are not
matched
a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in-
terference
c. Check with your hear-
ing care professional to
make sure the device is
matched with hearing
aids
You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.
a. The battery in one of
the hearing aids has ex-
pired
b. Strong electromag-
netic interference in the
vicinity
a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter-
ference
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex hear-
ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.
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