TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem
Possible cause
Solution
The hearing aid is com-
pletely silent
It is not turned on
Make sure the battery
drawer is completely
closed
The battery does not
work
Insert a new battery
The hearing aid volume
is not powerful enough
Your ear is blocked by
earwax
Contact your doctor
Your hearing may have
changed
Contact your hearing
care professional/doctor
The hearing aid whistles
continuously
Your ear is blocked by
earwax
Contact your doctor
Your two hearing aids
are not working in syn-
chrony
The connection between
the hearing aids is lost
Turn them off and on
again
24
