USA Warranty Info
Cortex products are designed and manufactured to the highest standards in professional audio. With proper care and maintenance, your product will
provide years of reliable service. Please register your product online at http://www.cortex-pro.com
Limited Warranty:
In the USA, Cortex guarantees its products against defects in workmanship for the period of One (1) year* from the original date of purchase.
This limited warranty does
not
cover damage or failure caused by abuse, misuse, abnormal use, faulty installation, improper maintenance or any repairs
other than those provided by an authorized service center.
There are no obligations of liability on the part of GCI, Cortex, or any of its retailers for consequential damages arising out of or in connection with
the use or performance of the product or other indirect damages with respect to loss of property, revenues, profit, or costs of removal, installation, or
reinstallation. All implied warranties for GCI, including implied warranties for fitness, are limited in duration to
One (1) year
from the original date of
purchase,
unless otherwise mandated by local statutes
.
Returning Your Product for Service:
In the U.S.A., please call our helpful Customer Service Representatives at (732) 346-0061, and they will be happy to give you a
Return Merchandise
Authorization (RMA)
number and the address of an authorized service center closest to you.
After receiving an
RMA
, include a
copy
of the
original sales receipt
, with defective product and a description of the defect. Send by insured freight
to GCI Technologies Corporation, and use the address provided by your customer service representative.
Your RMA must be written on the outside
of the package, or processing will be delayed indefinitely! GCI reserves the right to refuse all packages that arrive without an RMA number.
Service covered under warranty will be paid for by GCI and returned to you. For non-warrantied products, GCI will repair your unit after payment is
received. Repair charges do not include return freight.
Your warranty is valid only in the country where the unit has been purchased. Repairs performed outside of the country of purchase will be treated as
out-of-warranty.
For warranty service,
you pay for shipping to GCI; we pay for return shipping within the Continental United States
. Alaska, Hawaii, Puerto Rico,
Canada, Bahamas, and the Virgin Islands
will be charged for freight.
Please allow
2-4 weeks
for return of your product. Under normal circumstances your product will spend no more than
10
working days at GCI. We
are not responsible for shipping times.
For repairs and warranty information outside of the USA, please call the GCI affiliate closest to where you reside, listed on the specifications page of
this manual (page 28), or visit the Cortex website at http://www.cortex-pro.com.
For Your Records
Model Number of Product:
(HDC-1000, HDC-3000, HDTT-5000, DMIX-300)
Serial Number of Product:
found on rear panel of unit
Original Purchase Date:
Name of Retailer:
* Unless otherwise mandated by local statutes.
Please register your warranty online at http://www.cortex-pro.com
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