TROUBLESHOOTING
WARRANTY STATEMENT (BATTERIES)
CorDEX Instruments Ltd, take great pride in the products we manufacture and warrant our
products including batteries to be free from manufacturer’s defects. If your battery fails, we
recommend the following: First, determine if the battery needs a boost or replacement. Most
batteries that fail are simply discharged and need a boost. If the battery is simply in need of
a boost, have it re-charged as described in this document. If your battery still fails, please
follow the troubleshooting guide above and then contact us at [email protected] quoting
the battery voltage, the camera serial number and battery serial number along with your
complete contact details, including telephone number and email. Please note, batteries in
deep-discharge are not covered by Warranty.
* Deep discharge can only occur when a battery is left in the camera for an extended period which is contrary to correct
operation, subsequent damage is not covered by Warranty.
Problem
Solution
My camera has poor runtime but
the battery status indicator on the
screen shows full.
When a new battery is inserted, the camera assumes the battery
is fully charged and shows a full charge on the screen. Insert a fully
charged battery into the camera.
My battery will not charge and will
not power up the camera.
Ensure the battery has not gone into “deep-discharge” by using a
multi-meter to check the voltage across the pads on the base of the
battery. If the reading is less than 6V then the battery has gone into
a deep discharge state and must be replaced. If the battery voltage is
above 6V then refer to the battery charging procedure and ensure the
charger LEDs are illuminating correctly.
My camera is unstable and
sometimes hangs.
Check the battery voltage by using a multi-meter across the battery
pads. If the battery has not been fully charged and/or has been
inserted into the camera partially charged, the cut off timer will not
operate and the battery voltage may drop below 6.9V at which stage
the camera may become unstable. Always ensure a fully charged
battery is inserted into the camera.
The battery charger is flashing
yellow.
This indicates either that the battery is short circuited or is in a deep
discharge state. In either event, the battery must be removed from
the charger and disposed of immediately.
WARNING.
ONLY REMOVE THE BATTERY IN A SAFE AREA.
RUGGED
AUTHORITY
www.cord-ex.com
