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Copystar ECOSYS P6030cdn, Operation Manual

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Copystar ECOSYS P6030cdn Operation Manual Download Page 63

Troubleshooting 

4-1

4 Troubleshooting

This chapter contains explanations on the following topics:

General Guidelines

4-2

Print Quality Problems

4-3

Error Messages

4-6

Clearing Paper Jams

4-11

If a problem cannot be corrected, contact your service 
technician. 

Summary of Contents for ECOSYS P6030cdn

Page 1: ...PRINT OPERATION GUIDE ECOSYS P6030cdn...

Page 2: ......

Page 3: ...g a Network Interface Status Page 2 4 Embedded Web Server RX 2 5 Installing the Printer Driver 2 14 Printing from Application Software 2 21 Printing by AirPrint 2 22 Status Monitor 2 23 Energy Saver F...

Page 4: ...iv...

Page 5: ...is guide any copyrightable subject must contain the same copyright notice as the material from which the copying is done Regarding Tradenames PRESCRIBE and ECOSYS are registered trademark of Kyocera C...

Page 6: ...and symbols Typefaces solely for your own customary business or personal purposes at the address stated on the registration card you return to Monotype Imaging Under the terms of this License Agreeme...

Page 7: ...itten consent of Monotype Imaging 13 Use duplication or disclosure by the Government is subject to restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 252 227...

Page 8: ...S FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BU...

Page 9: ...directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR...

Page 10: ...t the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of a non shielded interface...

Page 11: ...cts and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2007 Radio Frequency Transmitter This machine contains a transmitter module We the manufactur...

Page 12: ...ionary Labels The printer bears any of the following labels High temperature inside Do not touch parts in this area because there is a danger of getting burned Label inside the printer Laser radiation...

Page 13: ...ne gas O3 which may concentrate in the place of installation and cause an unpleasant smell To minimize the concentration of ozone gas to less than 0 1 ppm we recommend you not to install the printer i...

Page 14: ...r t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelb...

Page 15: ...ower the amount of paper used For more information refer to Duplex Duplex Printing section of the Advanced Operation Guide Printing in duplex mode reduces paper consumption and contributes to the cons...

Page 16: ...rgy Star Program that this product is compliant with the standards laid out in the International Energy Star Program ENERGY STAR is a voluntary energy efficiency program with the goal of developing an...

Page 17: ...oved after installation CAUTION Avoid placing the printer on or in locations which are unstable or not level Such locations may cause the printer to fall This type of situation presents a danger of pe...

Page 18: ...switch OFF immediately remove the power plug from the outlet and contact your service representative If anything harmful paper clips water other fluids etc falls into the printer turn the power switc...

Page 19: ...witch or pull out the power plug during printing During printing some ozone is released but the amount does not cause any ill effect to one s health If however the printer is used over a long period o...

Page 20: ...phrase or reference to additional information To replace the toner container refer to Toner Container Replacement on page 3 2 Bold Used to denote buttons on the software To start printing click OK Bra...

Page 21: ...ns Try to be familiar with the names and functions of these parts for correct use and optimal performance This chapter contains explanations on the following topics Components at the Front of the Prin...

Page 22: ...Top Tray 5 MP Multi Purpose Tray 6 Paper Cassette 7 Power Switch Components at the Left of the Printer 8 Left Cover 9 Waste Toner Box 10 Main Charger Units on the Drum Units 11 Magenta Toner Container...

Page 23: ...amp 17 Duplex Unit 18 Envelope Switch Components at the Rear of the Printer 19 USB Memory Slot 20 Power Cord Connector 21 Option Interface Slot 22 Network Indicators 23 Network Interface Connector 24...

Page 24: ...1 4 Machine Parts Operation Panel 26 Message Display 27 Ready Indicator 28 Data Indicator 29 Attention Indicator 30 Arrow Keys 31 MENU Key 32 OK Key 33 GO Key 34 Cancel Key 26 27 28 29 30 31 32 33 34...

Page 25: ...n the following topics Changing Network Interface Parameters 2 2 Printing a Network Interface Status Page 2 4 Command Center RX 2 5 Installing the Printer Driver 2 14 Printing from Application Softwar...

Page 26: ...ters and security settings can be conveniently changed and checked from your PC For more information refer to Command Center RX User Guide If the optional IB 50 or IB 51 is installed then NetWare and...

Page 27: ...ff HTTPS On Off IPSec On Off LAN Interface Auto 10BASE Half 10BASE Full 100BASE Half 100BASE Full 1000BASE T Security Level High Low Note After all network related settings have been done turn the mac...

Page 28: ...Calibration Registration Normal Registration Details Restart Printer Service IMPORTANT Service is primarily a menu used by service personnel for maintenance work There is no need for customers to use...

Page 29: ...ters are distinguished case sensitive Login User Name Admin Login Password Admin Setting Description Administ rator General User Device Information The machine s structure can be checked Configuration...

Page 30: ...as well as their current status 3 Select a category from the navigation bar on the left of the screen When you log in to the machine as an administrator you will see Device Settings Function Settings...

Page 31: ...ect the setting you want to configure The configurable settings are Device Security Network Security and Certificates Note The configurable settings within Device Security and Network Security can als...

Page 32: ...g Command Center RX on page 2 6 2 From the Device Settings menu select System 3 Enter the device information and then click Submit IMPORTANT After changing the setting restart the network or turn the...

Page 33: ...onnect this machine to the mail server A full time connection via a LAN is recommended SMTP settings Use Command Center RX to register the IP address or host name of the SMTP server If limits have bee...

Page 34: ...imes outs This can be set when POP before SMTP is selected in Authentication Protocol Connection Test Tests to confirm that the settings are correct Domain Restriction Set whether or not domains are r...

Page 35: ...dress of the person responsible for the machine such as the machine administrator so that a reply or non delivery report will go to a person rather than to the machine The sender address must be enter...

Page 36: ...g Command Center RX on page 2 6 2 From the Document Box menu click Custom Box 3 Click Add 4 Enter the box details Enter the information for the custom box you want to register The fields to populate a...

Page 37: ...RX by referring to Accessing Command Center RX on page 2 6 2 From the Document Box menu click Custom Box 3 Click the number or name of the Custom Box in which the document is stored 4 Select the docu...

Page 38: ...Installation on Windows must be done by a user logged on with administrator privileges When connected by USB cable Plug and Play is disabled on this device when in Sleep mode To continue the installa...

Page 39: ...h to exit the wizard If a system restart message appears restart the computer by following the screen prompts This completes the printer driver installation procedure Note The machine cannot be detect...

Page 40: ...Install list The following buttons are available This button is used to switch the display between icon and text display This button is used to select multiple items If the target device is not displ...

Page 41: ...nd select the machine Click Finish to exit the wizard If a system restart message appears restart the computer by following the screen prompts This completes the printer driver installation procedure...

Page 42: ...allation in MAC OSX 10 7 Note Uninstallation on Windows must be done by a user logged on with administrator privileges Note The software can also be uninstalled using the Product Library In the Produc...

Page 43: ...iver installation program starts up 6 Install the printer driver as directed by the instructions in the installation software This completes the printer driver installation If a USB connection is used...

Page 44: ...er name The number entered in Address will automatically appear in Name Change if needed 10Select the options available for the machine and click Continue 11The selected printer is added Note When usi...

Page 45: ...ct Print The Print dialog box displays 3 Click the drop down list of printer names All the printers installed in Windows are listed Click the name of the machine 4 Use Number of copies to enter the nu...

Page 46: ...s and Mac OS X 10 7 and later products This function enables you to connect and print to any AirPrint compatible device without installing a printer driver To allow the machine to be found when printi...

Page 47: ...Monitor automatically shuts down after 7 minutes if it is not being used Status Monitor Display The display of the Status Monitor is as follows Quick View State The status of the printer is displayed...

Page 48: ...ect a job on the job list and it can be canceled using the menu displayed with a right click Paper Tray Status Tab Information is displayed about the paper in the printer and about the amount of paper...

Page 49: ...k and has its own IP address use a web browser to access the Command Center RX to modify or confirm the network settings For more information refer to the Command Center RX Operation Guide This menu i...

Page 50: ...notification If this setting is set to Off then the Status Monitor will not start up even when printing is executed 2 Select an event to use with the text to speech function in Available events 3 Cli...

Page 51: ...minimize power consumption This status is referred to as Sleep To use the printer press GO The printer will be ready to operate within 24 seconds For more information about configuring settings refer...

Page 52: ...ation Guide Energy Saver Mode This mode reduces power consumption even more than quick recovery mode and allows Sleep mode to be set separately for each function To use the printer press GO The printe...

Page 53: ...intenance 3 1 3 Maintenance This chapter contains explanations on the following topics General Information 3 2 Toner Container Replacement 3 2 Replacing the Waste Toner Box 3 6 Cleaning the Printer 3...

Page 54: ...est results we recommend that you only use genuine Kyocera Parts and Supplies The toner kits are supplied in 4 different colors cyan magenta yellow and black A new toner kit for each color contains th...

Page 55: ...he replacement is not always necessary at this stage If you ignore the above message and continue printing the printer displays the message Replace toner just before the toner is used up The toner con...

Page 56: ...original Kyocera toner containers For optimum performance it is also recommended to use only the Kyocera toner containers which are specifically intended for use in your country or region If the tone...

Page 57: ...toner container or touch the toner feed slot 6 Set the new toner container in the printer as shown in the figure below 7 Push down on the top of the toner container to install it firmly in place Use...

Page 58: ...er and then gently remove the waste toner box 3 Close the cap to the old waste toner box after removing the box from the printer 4 To prevent toner from spilling put the old waste toner box in the pla...

Page 59: ...box is set correctly it will snap into place 7 Make sure that the waste toner box is correctly inserted and close the left cover After replacing the toner containers and the waste toner box clean the...

Page 60: ...t should also be cleaned if streaking or lines appear on printed copies or if printouts appear faint or blurred Cleaning the Paper Transfer Unit Print problems such as soiling of the reverse side of p...

Page 61: ...etely Paper Ramp Transfer Belt Black Dry Cloth Registration Roller Metal Transfer Roller Black Duplex Unit Paper Transfer Unit Note Be careful not to touch the black transfer roller and black transfer...

Page 62: ...3 10 Maintenance...

Page 63: ...eshooting This chapter contains explanations on the following topics General Guidelines 4 2 Print Quality Problems 4 3 Error Messages 4 6 Clearing Paper Jams 4 11 If a problem cannot be corrected cont...

Page 64: ...tion panel even when power is turned on and the fan makes no noise Check that the power cord is properly plugged into the power outlet Turn off the printer s power plug in the power cord securely and...

Page 65: ...ction or Registration Details Color registration detailed section of the Advanced Operation Guide Completely blank printout Check the toner containers Open the printer top cover top tray and check tha...

Page 66: ...rger cleaning mode setting section of the Advanced Operation Guide Make sure the paper type setting is correct the paper being used For details refer to Paper Settings section of the Advanced Operatio...

Page 67: ...e Adjust Maintenance selection setting section of the Advanced Operation Guide Dirt on the top edge or back of the paper Check the paper chute and the ramp Pull out the paper transfer unit and check f...

Page 68: ...ll service F F represents a controller error 0 1 2 Call for service The printer does not operate when this message is displayed Call service 0123456 represents a mechanical error 0 1 2 Call for servic...

Page 69: ...limit set for each account To return the printer to the print ready status press GO For more information refer to Job Accounting Job Accounting selection setting section of the Advanced Operation Guid...

Page 70: ...er Settings appears By pressing the the paper type settings menu appears After setting the correct paper type press OK and printing starts Low security This message is displayed when Low was selected...

Page 71: ...tray Unknown toner installed We will not be liable for any damage caused by the use of third party supplies in this machine Unknown toner PC C M Y K This message is displayed if the installed toner co...

Page 72: ...ultiple smaller files The USB memory is write protected Remove the write protection The USB memory is broken Even if the problem is not solved format the USB memory with the device or use the new USB...

Page 73: ...start printing Possible Paper Jam Locations The figure below explains the printer s paper paths including the options The locations where paper jams might occur are also shown here with each location...

Page 74: ...g jams Press when the paper jam message has appeared Then a help message will appear to facilitate jam clearing in the location Paper jam at Cassette Paper is jammed at paper cassette 1 First open the...

Page 75: ...not touch it with your hands as it may result in burn injury 1 Press the lever to release the lock 2 Pull the front cover towards you 3 If the paper has jammed near the registration roller as shown in...

Page 76: ...ift the duplex unit and remove the paper by holding it in the middle 4 Close the front cover Paper Jam at Cassette 2 to 4 Paper is jammed at the paper cassette Remove the jammed paper using the proced...

Page 77: ...later Interface USB USB Interface 1 USB Memory Slot 1 Network Network Interface 1 10 BASE T 100 BASE TX 1000BASE T Option eKUIO slot 1 SSD HD 6 HD 7 Network Interface Kit IB 50 Wireless Network Interf...

Page 78: ...2 feet maximum Illumination 1 500 lux maximum Power Source 120 V 60 Hz max 9 2 A U S A Canada 220 240 V 50 Hz 60 Hz max 4 7 A European countries Max allowable voltage fluctuation 10 Max allowable freq...

Page 79: ...A1 We recommend the use of our own brand supplies We will not be liable for any damage caused by the use of third party supplies in this machine...

Page 80: ...land Ltd 1 3 Parkhead Place Albany Auckland 1330 New Zealand Phone 64 9 415 4517 Fax 64 9 415 4597 KYOCERA Document Solutions Asia Limited 16 F Mita Centre 552 566 Castle Peak Road Tsuenwan NT Hong Ko...

Page 81: ...4 9084950 is a trademark of KYOCERA Corporation KYOCERA Document Solutions Deutschland GmbH Otto Hahn Strasse 12 40670 Meerbusch Germany Phone 49 2159 9180 Fax 49 2159 918100 KYOCERA Document Solution...

Page 82: ...Rev 1 2013 12 2PPKDEN001...

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