950-818-100-01, Revision 01
Product Support
PCS-818 List 1
November 30, 1999
21
P
RODUCT
S
UPPORT
T
ECHNICAL
S
UPPORT
PairGain Technologies, Inc. Technical Assistance is available 24 hours a day, 7 days a week by contacting PairGain
Customer Service Engineering group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday - Friday, excluding holidays), technical
assistance calls are normally answered directly by a Customer Service Engineer. At other times, a request for technical
assistance is handled by an on-duty Customer Service Engineer through a callback process. This process normally
results in a callback within 30 minutes of initiating the request.
L
IMITED
W
ARRANTY
PairGain warrants that, for a period of 12 months from the date of shipment and under normal use, the hardware portion
of its products will be free of material defects and faulty workmanship, under normal use. PairGain’s obligation, under
this warranty, is limited to replacing or repairing, at PairGain’s option, any such hardware product which is returned
during the 12-month warranty period per PairGain’s instructions and which product is confirmed by PairGain not to
comply with the foregoing warranty.
PairGain warrants that, for a period of 30 days from the date of purchase, the software furnished with its products will
operate substantially in accordance with the PairGain published specifications and documentation for such software.
PairGain’s entire liability for software that does not comply with the foregoing warranty and is reported to PairGain
during the 30-day warranty period is, at PairGain’s option, either (a) return of the price paid or (b) repair or replacement
of the software.
PairGain also warrants that, for a period of 30 days from the date of purchase, the media on which software is stored
will be free from material defects under normal use. PairGain will replace defective media at no charge if it is returned
to PairGain during the 30-day warranty period along with proof of the date of shipment. The transportation charges for
shipment of returned products to PairGain will be prepaid by the Buyer. PairGain will pay transportation charges for
shipment of replacement products to Buyer, unless no trouble is found (NTF), in which case the Buyer will pay
transportation charges.
PairGain may use reconditioned parts for such repair or replacement. This warranty does not apply to any product
which has been repaired, worked upon, or altered by persons not authorized by PairGain or in which PairGain’s sole
judgment has been subjected to misuse, accident, fire or other casualty, or operation beyond its design range.
The warranty for repaired products shall remain in effect until the end of the original warranty period.
PAIRGAIN DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, WITH RESPECT TO ITS PRODUCTS AND ANY ACCOMPANYING WRITTEN MATERIALS.
FURTHER, PAIRGAIN DOES NOT WARRANT THAT SOFTWARE WILL BE FREE FROM BUGS OR THAT
ITS USE WILL BE UNINTERRUPTED AND MAKES NO WARRANTIES REGARDING THE USE, OR THE
RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY
OR OTHERWISE.
Telephone:
800.638.0031 or 714.832.9922
Fax:
714.832.9924
Email:
