10
9
In the event of a possible malfunction, your CookTek holding well will display an
error code on the alphanumeric display. Some models will beep a specific number of
times, indicated by the error and flash the lights on the control box. Please consult the
following table when encountering an error code. To reset error conditions, remove
the pan from the unit and press the Power button, or unplug the unit.
Error Error Cause
Displayed Message Troubleshooting
1
Broken temperature
sensor.
E-01
Service required.
2
Broken temperature
sensor. Pan temperature
is too high.
E-02
Remove any pans from
the holding well surface
and let cool. Turn unit
off and on to reset error.
If problem persists,
contact service provider.
3
Over current (peak).
E-03
Try different cookware.
Service may be
required.
6
High line voltage.
E-06
To reset, unplug unit,
wait 5 seconds, and
plug in again. If problem
persists, have an
electrician monitor the
line voltage.
7
Hardware failure.
E-07
Service required.
8
Zero cross error.
E-08
Turn unit off, then on.
Plug unit into outlet on
different circuit breaker.
If problem persists,
service is required on
device.
13
User interface error.
E-13
Check control panel
connection, cycle power.
Service required.
16
Critical error.
E-16
Call dealer for service.
Service required.
Symptom
Error Cause
Displayed Message
No power (no
lights or fan
noise.)
•
Unit unplugged.
•
No power to
receptacle.
•
Plug unit into appropriate receptacle
•
Make sure that receptacle is
energized.
•
Check wall switches.
•
Check circuit breaker.
•
Plug a different electronic device
into the receptacle to make sure
that power is present.
Pan does not
heat.
•
Pan is not induction
efficient.
•
Pan not centered.
• Use induction efficient pan.
•
Center pan.
Dry well
suddenly stops
heating.
•
Possible power brown
out.
•
Circuit shared with
another electrical
device.
• Safety shut-off
engaged.
• Assure proper voltage/power levels.
• Make sure the dry well is not
sharing a circuit with electrical
devices other than CookTek holding
well units.
• The safety shut-off will engage if
an empty pan is left on the holding
well surface while the unit is working
at full power. Make sure that the
holding well surface is clear. Wait
15-20 minutes for the unit to reset.
Pan does not
get hot enough
even though
power levels are
set to maximum
– induction
efficient pan in
use.
•
Extension cord in use.
•
Circuit shared with
another electrical
device.
• DO NOT use extension cords.
Extension cords may affect
the power levels reaching the
appliance.
•
Make sure that the holding well
is not sharing a circuit with other
electrical devices.
Pan heats
unevenly, does
not maintain
heat level, or
overheats.
•
Pan is not induction
efficient.
• Pan bottom may not
be flat enough.
•
Pan not centered.
•
Pan diameter is less
than 7” (178 mm).
• Use induction efficient pan.
• Use flatter pan.
•
Center pan.
• Use a larger induction efficient pan.
TROUBLESHOOTING
ERROR CODES
