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7
Maintenance
Follow the steps below when cleaning your SinAqua™
Souper™. Failure to adhere to these procedures may
damage components, resulting in a non-warranty
service call.
Step 1: Turn the Unit Off and Allow it to Cool
• Turn off the unit by touching the power button.
• If there is food in the tureen, remove and store it
as required.
Step 2: Clean the SinAqua
™
Souper
™
• With a clean, damp cloth, wipe the top and all
sides of the Souper™. A mild soap may be used.
DO NOT immerse the Souper™
in water or place
it in the dishwasher
.
DO NOT pour water into the chamber that is
intended for the tureen. Water will drain (see
Figure 5, page 4).
DO NOT use steel wool or abrasive cleaners.
CAUTION: DO NOT splash or pour water
onto the charger’s control panel or into the
intake/outlet vents. A possible shock hazard
may result and the unit may be damaged.
Step 3: Clean the Tureen
• Remove any product in the soup tureen.
• Wash the tureen in the sink using a mild soap and
water. The tureen is dishwasher safe.
DO NOT use abrasive cleaners on the tureen.
Troubleshooting
In the event of a possible malfunction, your CookTek Souper™ will beep and display an error code on the
alphanumeric display. Please consult the following table when encountering an error code. To reset error
conditions, press the POWER icon, or unplug the unit.
If any of the below errors persist after attempting the recommended “resolution,” call 1-800-908-8726.
Code error Cause
Code resolution
1
Broken bottom temperature sensor
E--1
Service required.
2
Broken heatsink temperature sensor
E--2
Service required.
3
Input line current (instantaneous
rms) >20A
E--3
Remove power from the unit and allow it to cool
completely. Replace the tureen.
6
High line voltage (>264V)
E--6
May result from power grid fluctuation and should
disappear once voltage returns to the normal level.
7
Low line voltage (<85V)
E--7
May result from power grid fluctuation and should
disappear once voltage returns to the normal level.
8
Zero cross frequency out of range
(30-80Hz)
E--8
Turn unit off, then on. Plug unit into outlet on
different circuit breaker.
13
Dry tureen
E--13
Remove the dry tureen or press the POWER icon.
16
Communication error
E--16
Reset power by pressing the POWER icon.
Summary of Contents for SAS081-11
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