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Manual IHW 14049_A USINTL
both ways, but the unit(s) being replaced must be returned. Instructions and
alternate courses of action will be provided by Customer Service. Please save all
packaging materials for possible use in shipping. CookTek assumes no liabilities
whatsoever for any damages incurred in transit. PLEASE BE SURE TO USE
ADEQUATE PACKAGING AND A RELIABLE SHIPPING METHOD OR, IF USING
THE ARP PROGRAM, USE THE SAME BOX THE REPLACEMENT UNIT
ARRIVED IN FOR THE RETURN.
OUTSIDE THE USA AND CANADA
CookTek offers NO warranty outside of the USA and Canada
. Warranty is
offered and performed at the discretion of CookTek’s local Authorized International
Distributor. Contact details can be found at www.cooktek.com/find-rep, or by calling
+1 (312) 563-9600.
For additional information and other details concerning warranty, please contact our
Customer Service Department at:
CookTek Induction Systems, LLC • www.cooktek.com
In the USA, Tel: (888) COOKTEK, 1 (888) 266-5835 • Fax: 1 (888) 266-5329
Outside the USA, Tel: +1 (312) 563-9600 • Fax:+1 (312) 432-6220
All commercial cooking and holding equipment manufactured by CookTek is
warranted against defects in materials and workmanship for a period of three years
from the date of shipment from CookTek’s factory. All non-electrical equipment
such as pans, bags, and pellet assemblies are warranted against defects in
materials and workmanship for a period of 90 days from the date of shipment from
CookTek’s factory.
IMPORTANT! A valid proof of purchase, and Serial Number (s) showing date of
purchase is required to obtain Warranty Service.
This warranty is for the benefit of the original purchaser and is non-transferable.
Any defects in materials or workmanship, which are brought to the attention of
CookTek by written notification within the aforesaid warranty period will be repaired
or replaced, at CookTek’s discretion, with new or recertified products or parts. THIS
IS THE SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY. IN NO
EVENT WILL COOKTEK BE LIABLE FOR DAMAGES OF ANY KIND, WHETHER
DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL. THIS WARRANTY IS
THE COMPLETE AND ONLY WARRANTY, EXPRESS OR IMPLIED IN LAW OR
FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, SUITABILITY, QUALITY, OR FITNESS FOR ANY
PARTICULAR PURPOSE.
THIS WARRANTY DOES NOT INCLUDE ANY THIRD
PARTY INSTALLATION, REMOVAL OR DAMAGE COSTS including (but not
limited to) LABOR, MATERIALS AND TRAVEL FOR CAULKING IN DROP-IN
(“BUILT-IN”) UNITS, OR REPAIRS / REPLACEMENT OF FUSES, BREAKERS,
MILLWORK AND / OR COUNTER-TOPS).
This warranty is void if it is determined that upon inspection by CookTek or one its
Authorized International Distributor s that the equipment has been modified,
misused, misapplied, improperly installed, or damaged in transit or by fire, flood or
act of God. Broken Glass-Ceramic tops are considered abuse and are NOT
covered. Warranty will be considered void if the serial nameplate has been
removed or defaced or if the unit has been opened or modified in any way or
service has been attempted by unauthorized personnel.
The prices charged by CookTek for its products are based upon the limitations in
this warranty. Seller’s obligation under this warranty is limited to the repair of
covered defects without charge by CookTek or one of its Authorized International
Distributors
This warranty is valid in the continental United States of America (USA) and
Canada only.
It is valid only if purchased through an authorized Cooktek
Representative or Dealer. To receive Warranty Service in the USA, please call
CookTek’s Customer Service Department 1(888)266-5835, or (312) 563-9600. A
Returns Authorization (RA) number will be issued along with instructions for
returning goods for service (or their replacement). The RA number must be written
clearly or printed on the outside of the return shipping container, or on the address
label when returning units for service. Units received without an RA number will
bebe refused at our shipping dock and may encounter a delay in service. Units
must be taken or shipped to the factory with transportation charges prepaid for
service. CookTek will provide return freight. If instead, the unit(s) is handled under
CookTek’s Advanced Replacement Program (ARP), CookTek will pay for shipping
(continued...)
WARRANTY STATEMENT - US & CANADA ONLY
In the event of a possible malfunction, your CookTek IHW will display an error code
on the alphanumeric display. Some models will beep a specific number of times,
indicated by the error and flash the lights on the control box. Please consult the
following table when encountering an error code. To reset error conditions, remove
the pan from the unit and press the Power button, or unplug the unit.
Error Error Cause
Displayed Message Troubleshooting
1
Broken
Temperature
Sensor
E-01
Service required
2
Broken Temp
Sensor, Pan Temp
Too High
E-02
Remove any pans from the IHW
surface and let cool. Turn unit off
and on to reset error. If problem
persists, contact service provider.
3
Over current (peak) E-03
Try different cookware. Service
may be required.
6
High line voltage
E-06
To reset, unplug unit, wait 5
seconds, and plug in again. If
problem persists, have an
electrician monitor the line
voltage.
7
Harware failure
E-07
Service required.
8
Zero cross failure
E-08
Turn unit off, then on. Plug unit
into outlet on different circuit
breaker. If problem persists,
service is required on device
13
User interface error
E-13
Check control panel connection,
cycle power. Service required
16
Critical error
E-16
Call dealer for service. Service
required.
ERROR CODES
