Cooke & Lewis 5059340158013, Manual, Page: 10 / 61

Safety 09
Troubleshooting
Problem Possible cause Solution
The hob cannot be
turned on.
No power. Make sure the ceramic hob is connected
to the power supply and that it is
switched on.
Check whether there is a power outage
in your home or area. If you’ve checked
everything and the problem persists, call
the Customer service helpline.
The touch controls
are unresponsive.
The controls are locked. Unlock the controls. See the section
‘Locking the Controls’ in the instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching the
controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products are being
used.
Use the correct cookware and follow the
guidance in ‘Care and Maintenance.
Pans make
crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and does
not indicate a fault.
Recycling & disposal
Waste electrical products (WEEE) should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local governmental authority, domestic
waste disposal services or the retailer where the product was bought for recycling advice. The
wheelie bin symbol on the product or its packaging indicates that this product cannot be treated
as normal household waste. This product must be handed over to an electric and electronic equipment
collection point for recycling.
On ensuring that this product is disposed of correctly, you will help to avoid possible negative
consequences for the environment and public health, which could occur if this product is not handled
correctly.
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