Problem
Possible cause
Solution
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls (→ Safety
mode (child lock).
The touch controls are difficult
to operate.
There may be a slight film
of water over the controls
or you may be using the tip
of your finger when touching
the controls.
Make sure the touch control
area is dry. Use the ball of
your finger when touching
the controls.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a low
humming noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise
should quieten down or
disappear completely when you
decrease the heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no
action. Do not switch the power
to the induction hob off at the
wall while the fan is running.
Pan does not heat up and it
does not appear in the display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Use cookware suitable for
induction cooking. Centre the
pan and make sure that its base
matches the size of the cooking
zone.
(→ Choosing the
right cookware)
Error
Possible Cause
What to do
No pot or pot not suitable
Choose the suitable pan
ER03
Water or pot on the glass over the control
Clean the user interface
F1
The connection between the display board and the
left mainboard is fail
Repair is required. Telephone
the customer service number to
book an engineer visit.
F2
The connection between the display board and the
right mainboard is fail
F3E
Coil temperature sensor failure. (The cooking zone
which indicator showing “E”)
F4E
Mainboard temperature sensor failure. (The cooking
zone which indicator showing “E”)
E1E
Temperature sensor of the ceramic glass plate is high
E2 E
Temperature sensor of the IGBT is high
Please restart after the induction
hob cools down.
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