55
Troubleshooting
If the device is not working:
• Reboot the device by disconnecting power, then re-
connecting power.
• Check for proper wiring. See the “Wiring Configuration”
diagrams.
• Review the log in the driver’s Lua tab.
• Restore factory defaults (13 button presses).
Note:
Un-identifying a device off the ZigBee mesh will cause it
to do a factory reset. The settings are preserved, however, after a
power cycle or reboot.
LED diagnostics
The indicated statuses appear during device identification and
when the ID button is pressed once.
LED
Description
[Green] On
Offline/Waiting for Director
[Yellow] Slow flashing
Scanning
[Blue] On
Join success
[Green] Fast flashing
Join success signal strength=good
[Yellow] Fast flashing
Join success signal strength=adequate
[Red] Fast flashing
Join success signal strength=risk/low
[Red] Medium flashing
Join failed (then returns to offline)
[Green] Slow flashing
Signal strength=good (from Network Tools)
[Yellow] Slow flashing
Signal strength=adequate (from Network Tools)
[Red] Slow flashing
Signal strength=risk/low (from Network Tools)
Button sequences
Functions
# of button presses
Identify
4
Reboot/Reset
15
Reset application defaults
9
Leave mesh, restore factory defaults
13
Signal strength flash LEDs
1
Restoring to previous firmware version
1
Power off the device (disconnect power).
2
While holding down the
ID
button, reconnect power, and
continue to press the
ID
button until the LED changes from
red to white (about five seconds).
3
Release the button. The device will reboot to its previous
firmware version in about one minute.
Sample wiring configuration
16-28 AWG
from
equipment
C1
C2
C3
C4
3/8˝
(9.5 mm)
Thermistor
C
ommon
T
C1
C2
Cm
C3
C4
VO Cm
Additional resources
The following resources are available for additional support:
• Control4 Knowledgebase and forums
• Control4 Technical Support
• Control4 website:
www.control4.com
• Composer documentation available at
ctrl4.co/docs
.
For the latest version of this document, open this URL or scan the
QR code on a device that can view PDFs.
DATA SHEET
ctrl4.co/
z2c-ds
MOST RECENT VERSION
ctrl4.co/
z2c-ig
Regulatory/Safety information
To review Regulatory information for your particular Control4
products, see the information located on the Control4 website at
ctrl4.co/reg
.
Patent information
Applicable patents are available at
ctrl4.co/patents
.
Warranty
Visit
ctrl4.co/warranty
for details.
Copyright ©2017, Control4 Corporation. All rights reserved. Control4, the Control4 logo, the 4-ball logo, 4Store, 4Sight, Control4 My Home, and Mockupancy are
registered trademarks or trademarks of Control4 Corporation or its subsidiaries in the United States and/or other countries. All other names and brands may be claimed
as the property of their respec-tive owners. All specifications subject to change without notice. .
B
DOC-00184-B
2017-09-18 MS
