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GEN blood glucose monitoring system
TECHNICAL INFORMATION
Error Detection Displays
The meter screen displays error codes (E plus a number) for test result
errors, strip errors, or system errors. When an error occurs, the meter
beeps 2 times and displays an error code. Press the OK button to turn
off the meter.
If you experience continued errors, contact Customer Service. See the
back cover for contact information.
Error Code What It Means
What to Do
Strip Errors
E 1
Too Little Blood
Remove the strip. Repeat the
test with a new strip.
E 2
Used Test Strip
Remove the strip. Repeat the
test with a new strip.
E 3
Strip Upside Down
Remove the strip and insert it
correctly.
E 4
Wrong Strip Inserted
Remove the strip. Repeat the
test with a
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test strip.
E 6
Moisture Damaged
Strip
Remove the strip. Repeat the
test with a new strip.
E 8
Strip or Test Errors
Repeat the test with a new
strip. If the error persists,
contact Customer Service.
WARNING
Keep batteries away from children. Many types of batteries
are poisonous. If swallowed, immediately contact your poison
control center.
Error Code What It Means
What to Do
Testing Errors
E20
Testing Error
Repeat the test with a new
strip. If the error persists,
contact Customer Service.
E24
Too Cold to Test
Control Solution
Move the meter, strip, and
control solution to a warmer
area. Test in 20 minutes.
E25
Too Hot to Test Control
Solution
Move the meter, strip, and
control solution to a cooler
area. Test in 20 minutes.
E27
Too Cold to Test
Move the meter and strip
to a warmer area. Test in
20 minutes.
E28
Too Hot to Test
Move the meter and strip
to a cooler area. Test in
20 minutes.
System Errors
E30–E99
Meter software
or hardware
malfunctioned
Turn the meter off. Turn the
meter back on. If the error
persists, contact Customer
Service.
Speak to a Customer Service representative before returning your
meter for any reason. Contact Customer Service. See the back cover
for contact information.
