22
TROUBLE-SHOOTING
Issues
Ba�ery is draining too fast
Adjust screen brightness to a lower se�ng;
close unused apps
Slow or unresponsive
programs
Close unused apps; clear app cache and do a
factory reset in Se�ng menu
Network connec�vity
issues; no WiFi connec�on
Reset network connec�on; toggle airplane
mode on/off
Tablet is hot or overhea�ng
Unresponsive screen
Restart tablet by holding power bu�on for 8
seconds
Google Play Store crashes
Clear app cache and restart
Apps won't download from
Play Store
Clear Play Store cache; open app se�ngs and
clear local search
Solu�ons
Reopen app; update app through Play Store
Can't turn tablet on/off
Hold power bu�on for Power Menu op�ons
Touch screen issue; not
responding touch
Low ba�ery power; check for physical
damage
Ba�ery does not hold a
charge
Check power cable; inspect power bu�on if
stuck
Sound is low
Can not connect to WiFi
Can not be charged
Tablet stuck/frozen
Check speaker port for blockage
Camera or SD Card not
working
Corrupt So�ware / Reset to factory default
The tablet does not support 5G WiFi, it can
only connect to 2.4G WiFi
Check if the USB is damaged/Replace the
charger
Use a thimble to insert the reset port to
restart the tablet
App crashes
Close unused apps; clear app cache;
