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EN - 21
6. TROUBLESHOOTING&TRANSPORT
6.1 Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Possible Cause
Solution
Hob control display is blacked
out. The hob or cooking zones
cannot be switched on.
There is no power supply.
Check the household fuse for the
appliance.
Check whether there is a power cut by
trying other electronic appliances.
The hob switches off while it
is in use and an 'F' flashes on
each display.
The controls are damp or an object
is resting on them.
Dry the controls or remove the object.
The hob switches off while it
is in use.
One of the cooking zones has been
on for too long.
You can use the cooking zone again by
switching it back on.
The hob controls are not
working and the child lock LED
is on.
The child lock is on.
Switch off the child lock.
The saucepans make noise
during cooking or your hob
makes a clicking sound during
cooking.
This is normal with induction hob
cookware. This is caused by the
transfer of energy from the hob to
the cookware.
This operation is normal. There is no risk,
neither to your hob nor to your cookware.
The 'U' symbol illuminates
in the display of one of the
cooking zones.
There is no pan on the cooking
zone, or the pan is unsuitable.
Use a suitable pan.
Power level 9 or 'P' is
automatically reduced if you
select power level 'P' or 9 on
two cooking zones, which are
on the same side, at the same
time.
Maximum power level for the two
zones is reached.
Operating both zones at power level
'P' or 9 would exceed the permitted
maximum power level for the two zones.
Oven does not switch on.
Power is switched off.
Check whether there is power supplied.
Also check that other kitchen appliances
are working.
No heat or oven does not
warm up.
Oven temperature control is
incorrectly set.
Oven door has been left open.
Check the oven temperature control knob
is set correctly.
Cooking is uneven within the
oven.
Oven shelves are incorrectly
positioned.
Check that the recommended
temperatures and shelf positions are
being used.
Do not frequently open the door unless
you are cooking things that need to be
turned. If you open the door often, the
interior temperature will be lower and this
may affect the results of your cooking.
Oven light (if available) does
not operate.
Lamp has failed.
Electrical supply is disconnected or
switched off.
Replace lamp according to the
instructions.
Make sure the electrical supply is
switched on at the wall socket outlet.
The oven fan (if available) is
noisy.
Oven shelves are vibrating.
Check that the oven is level.
Check that the shelves and any bake
ware are not vibrating or in contact with
the oven back panel.
6.2 Transport
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
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