Contex IQ 2400 Series Technical Service Manual Download Page 110

Page: 110 / 121

Service Guide IQ / IQ Quattro

110

Error code:

100-50600

Keypad Error code: ERR_SU (12)

Level: Support Correctable

Description: SUx, Main controller board error

Potential failed comp: SUx, SMPS

Corrective Action:



Main controller board (SUx).



Switch Mode Power Supply (SMPS)

Error code:

100-50601

Keypad Error code: ERR_CB (13)

Level: Support Correctable

Description: CIS unit error.

Potential failed comp: CIS, SUx

Corrective Action:



CIS Unit (CIS).



Main controller board (SUx).

Error code:

100-50602

Keypad Error code: ERR_GENERAL (3)

Level: User Correctable

Description: Firmware error. Please download latest firmware.

Potential failed comp: Firmware, SUx

Corrective Action:



Firmware.



Main controller board (SUx).

Error code:

100-50603

Keypad Error code: ERR_GENERAL (3)

Level: User Correctable

Description: Unrecoverable scanner state. Please reboot the scanner. Download of the latest firmware and PC application/driver

may be required.

Potential failed comp: Reboot, Firmware, Software

Corrective Action:



Reboot scanner.



Firmware.



PC driver/software.

Error code:

100-50700

Keypad Error code: ERR_SMC (17)

Level: User Correctable

Description: The scanner needs to be activated.

Potential failed comp: User

Corrective Action



User interaction.

Summary of Contents for IQ 2400 Series

Page 1: ...March 2017 Models IQ 2400 4400 IQ Quattro 2400 3600 4400 Technical Service Guide Wide Format Scanners...

Page 2: ...tro 2400 18 Block Diagram MP52D MQ52D 19 Wiring Diagram MP52D MQ52D 20 Power Supply layout with measuring points SMPS 21 Keypad 21 Scanner Controller Board Layout SURB 22 Scanner Controller Board Layo...

Page 3: ...d SURB SUTB 61 Stepper Motor Assy 63 Tacho Sensor 65 Paper and Lid Sensors 67 Complete CIS Unit 68 Power Entry Module 70 USB Cable 71 RHS Cover Keypad 73 Damper for CIS Bridge 74 WIDEsystem Service wa...

Page 4: ...se October 10th 2012 CDM 1 0 1 1 IQ 2400 Pictures updated Part replacement November 14th 2012 CDM 1 1 1 2 IQ Quattro x400 added February 14th 2014 CDM 1 2 1 3 Minor corrections February 25th 2014 CDM...

Page 5: ...0 MP52D IQ 2400 MQ52D IQ Quattro 2400 MT52D IQ Quattro 3600 MR52D IQ Quattro 4400 This document is the property of Contex A S The data contained herein in whole or in part may not be duplicated used o...

Page 6: ...Service Guide IQ IQ Quattro 6 Introduction Introduction to CIS Technology CIS Element CIS Element Design Focus Light Example of a CIS Element Contact Image Sensor...

Page 7: ...sists of 10368 individual monochrome sensors The purpose of the lens is to channel the light from the pixels on the image to the sensors There is no magnification in the lens 1x1 Due to the very short...

Page 8: ...Service Guide IQ IQ Quattro 8 Design Design IQ 4400 IQ Quattro 3600 4400 Electronics Block Diagram Wiring Diagram Circuit board layouts CIS Unit Construction...

Page 9: ...Service Guide IQ IQ Quattro 9 Block Diagram MN52D MR52D...

Page 10: ...Service Guide IQ IQ Quattro 10 Block Diagram MT52D...

Page 11: ...Service Guide IQ IQ Quattro 11 Wiring Diagram MN52D MR52D IQ 4400 MN52D IQ Quattro 4400 MR52D...

Page 12: ...Service Guide IQ IQ Quattro 12 Wiring Diagram MT52D IQ Quattro 3600 MT52D...

Page 13: ...Service Guide IQ IQ Quattro 13 Power Supply layout with measuring points SMPS CAUTION Double Pole Neutral Fusing CN2 GND Pin 1 2 Pin 3 4 24V 2V Keypad...

Page 14: ...Service Guide IQ IQ Quattro 14 Scanner Controller Board Layout SURA...

Page 15: ...Service Guide IQ IQ Quattro 15 Scanner Controller Board Layout SUTA...

Page 16: ...Service Guide IQ IQ Quattro 16 Scanner Controller Board Layout SUTK...

Page 17: ...must not be Disassembled further than replacing Scanner Control Unit Paper Lid sensors Glass plate and USB cable Ignoring this warning may cause failures that cannot be corrected in the field The lay...

Page 18: ...Service Guide IQ IQ Quattro 18 Design IQ 2400 IQ Quattro 2400 Electronics Block Diagram Wiring Diagram Circuit board layouts CIS Unit Construction...

Page 19: ...Service Guide IQ IQ Quattro 19 Block Diagram MP52D MQ52D...

Page 20: ...Service Guide IQ IQ Quattro 20 Wiring Diagram MP52D MQ52D IQ 2400 IQ Quattro 2400...

Page 21: ...Service Guide IQ IQ Quattro 21 Power Supply layout with measuring points SMPS CAUTION Double Pole Neutral Fusing CN2 GND Pin 1 2 Pin 3 4 24V 2V Keypad...

Page 22: ...Service Guide IQ IQ Quattro 22 Scanner Controller Board Layout SURB...

Page 23: ...Service Guide IQ IQ Quattro 23 Scanner Controller Board Layout SUTB...

Page 24: ...Caution CIS Unit Warning The CIS unit is factory mounted and must not be Disassembled further than replacing Scanner Control Unit Paper Lid sensors Glass plate and USB cable Ignoring this warning may...

Page 25: ...iginals Note Before replacing any electrical parts such as SUx Scanner Control Unit or the CIS Unit the parameter block should be erased and the scanner calibrated This will solve the problem in most...

Page 26: ...Guide IQ IQ Quattro 26 Troubleshooting Sequence This is a suggested Troubleshooting Sequence and will work in most cases There are always some grey zones especially if the problem is related to image...

Page 27: ...ed on the screen and or by the following combinations of flashing F indicators on the Operator Panel See Appendix D for error code description Flash code Diagnostic Wait Paper BOOT F F F ERR_GENERAL F...

Page 28: ...or is crumpled on a CIS scanner is often taken as a defect on the scanner where it is actually a limitation of the used technology Due to the very short distance from sensor to surface of the origina...

Page 29: ...ean the scanner and the original The streaks are often a darker shade of color Streaks that run in scan direction that are color dependent or a lighter shade of the color are often related to the cali...

Page 30: ...Electronics CIS unit complete Scanner Control Board not included Scanner Control Board SURA SUTA SUTK Power Supply SMPS Stepper Motor Assy Paper Lid Sensor Tacho Sensor USB Ethernet connector and cabl...

Page 31: ...traight Angled Torx 20 Straight Angled Wrench 8 0 mm Note Before replacing any electrical parts such as SUx Scanner Control Unit or a the CIS unit try calibrating the scanner in order to get the scann...

Page 32: ...Service Guide IQ IQ Quattro 32 Identifying parts...

Page 33: ...1 06 X 2852D104 CIS Unit 44 excl SUTx Controller Board 1 06 X 2852D115 CIS Unit 36 excl SUTK Controller Board 3 04 X X X 0007S050R0 Power Entry Module 3 05 X X X 2898A184R01 Ethernet USB2 0 Cable Pane...

Page 34: ...tes Turn off the scanner and disconnect the power cord Caution Caution the power supply is double pole neutral fusing 1 Remove screws x2 Torx 20 and gently remove cover Warning The Keypad ribbon cable...

Page 35: ...Service Guide IQ IQ Quattro 35 3 Disconnect cables x2 4 Remove screws x4 Torx 10 and lift out Power Supply 5 Replace the Power Supply Board and reverse the steps...

Page 36: ...Service Guide IQ IQ Quattro 36 LHS Cover 1 Remove screws and cover x2 Torx 20...

Page 37: ...ner and disconnect the power cord and tilt open the CIS bridge 1 Remove screws x2 Torx 15 2 Remove screws x5 Torx 15 3 Open the CIS unit by separating the CIS cover and CIS unit 4 Disconnect cables 5...

Page 38: ...screws x3 Torx 10 7 Replace the Scanner Controller Board and reverse the steps Post Actions Since the scanner has a new Controller board it will boot up as Not Activated See page 113 for further instr...

Page 39: ...ff the scanner and disconnect the power cord and tilt open the CIS bridge Lift out Power Supply do not remove completely see page 34 1 Disconnect motor cable 2 Release belt tension 3 Loosen screw Torx...

Page 40: ...Service Guide IQ IQ Quattro 40 5 Remove screws and motor x2 Torx 20 6 Replace the motor and reverse the steps...

Page 41: ...Prerequisites Turn off the scanner and disconnect the power cord and tilt open the CIS bridge Remove RHS cover see page 49 1 Disconnect sensor cable 2 Loosen screw Torx 10 don t remove 3 Use wrench 8...

Page 42: ...Service Guide IQ IQ Quattro 42 5 Squeeze gently lock flabs and remove the sensor 6 Replace the sensor and reverse the steps...

Page 43: ...g the Exit sensor or the Lid sensor you will need to open the CIS unit For Load and Paper sensor 1 Remove screws and roller cover x4 Torx 10 For Lid and Exit sensor 2 Open CIS unit see page 37 3 Remov...

Page 44: ...er and disconnect the power cord and remove Scanner Controller Board see page 37 Lift out Power Supply see page 34 1 Remove grounding screws 2 Un clip the USB cable 3 Un clip the Keypad cable 4 Discon...

Page 45: ...Service Guide IQ IQ Quattro 45 7 Lift out CIS unit by top edge 8 Replace the CIS unit and reverse the steps 9 Run a full calibration on the scanner...

Page 46: ...Module Prerequisites Turn off the scanner and disconnect the power cord Remove RHS cover see page 49 1 Remove cables 2 Push lock flaps in on both sides 3 Push module out though the back 4 Replace the...

Page 47: ...e scanner and disconnect the power cord Open CIS Bridge Board see page 37 Lift out Power Supply see page 34 1 Disconnect USB cable 2 Remove grounding screw 3 Un clip cable throughout the CIS unit 4 Re...

Page 48: ...Service Guide IQ IQ Quattro 48 5 Remove clip by sliding it outwards 6 Push USB connector and cable out though the back 7 Replace the USB cable and reverse the steps...

Page 49: ...RHS Cover Keypad Prerequisites Turn off the scanner and disconnect the power cord Open CIS Unit see page 37 Lift out the Power supply see page 34 1 Remove screws x2 Torx 20 2 Gently remove cover 3 Dis...

Page 50: ...Service Guide IQ IQ Quattro 50 4 Unplug the ribbon cable for the keypad 5 Pull the cable out though the side cover 6 Replace the RHS cover keypad and ribbon cable and reverse the steps...

Page 51: ...uattro 51 Damper for CIS Bridge Prerequisites Turn off the scanner and disconnect the power cord Open CIS Unit see page 37 Remove LHS Cover see page 36 1 Remove Spring 2 Loosen screws to release clamp...

Page 52: ...Service Guide IQ IQ Quattro 52 3 Remove screws x3 Torx 15 and pull out the Damper Assy 4 Replace the Damper Assy and reverse the steps Don t forget to tighten the clamp...

Page 53: ...he scanner and disconnect the power cord and tilt open CIS bridge 1 Remove screws x3 Torx 10 2 Pull Roller Cover sheet out through the back 1 Gently pull the Pressure Roller out repeat for all 6 2 Rep...

Page 54: ...Electronics CIS unit complete Scanner Control Board not included Scanner Control Board SURA SUTA Power Supply SMPS Stepper Motor Assy Paper Lid Sensor Tacho Sensor USB Ethernet connector and cable RHS...

Page 55: ...traight Angled Torx 20 Straight Angled Wrench 8 0 mm Note Before replacing any electrical parts such as SUx Scanner Control Unit or a the CIS unit try calibrating the scanner in order to get the scann...

Page 56: ...Service Guide IQ IQ Quattro 56 Identifying parts...

Page 57: ...6 X 2898A181R01 CIS Unit 24 excl SURB Controller Board X 2852D103 CIS Unit 24 excl SUTB Controller Board 3 04 X X 0007S050R0 Power Entry Module 3 05 X X 2898A184R01 Ethernet USB2 0 Cable Panel Mount 1...

Page 58: ...uisites Turn off the scanner and disconnect the power cord Caution Caution the power supply is Double pole neutral fusing 1 Remove screws x2 Torx 20 and gently remove cover WARNING Keypad ribbon cable...

Page 59: ...Service Guide IQ IQ Quattro 59 3 Disconnect cables x2 4 Remove screws x4 Torx 10 and lift out Power Supply 5 Replace the Power Supply Board and reverse the steps...

Page 60: ...Service Guide IQ IQ Quattro 60 LHS Cover 1 Remove screws and cover x2 Torx 20...

Page 61: ...ner and disconnect the power cord and tilt open the CIS bridge 1 Remove screws x2 Torx 15 2 Remove screws x5 Torx 15 3 Open the CIS unit by separating the CIS cover and CIS unit 4 Disconnect cables 5...

Page 62: ...move screws x3 Torx 10 8 Replace the Scanner Controller Board and reverse the steps 9 Since the scanner has a new Controller board it will boot up as Not Activated See page 113 for further instruction...

Page 63: ...f the scanner and disconnect the power cord and tilt open the CIS bridge Lift out Power Supply do not remove completely see page 61 1 Disconnect motor cable Release belt tension 2 Loosen screw Torx 10...

Page 64: ...Service Guide IQ IQ Quattro 64 4 Remove screws and motor x2 Torx 20 5 Replace the motor and reverse the steps...

Page 65: ...or Prerequisites Turn off the scanner and disconnect the power cord and tilt open the CIS bridge Remove RHS cover see page 73 1 Disconnect sensor cable 2 Loosen screw Torx 10 don t remove 3 Use wrench...

Page 66: ...Service Guide IQ IQ Quattro 66 5 Squeeze gently lock flabs and remove sensor 6 Replace the sensor and reverse the steps...

Page 67: ...Exit sensor or the Lid sensor you will need to open the CIS unit See page 61 For Load and Paper sensor 1 Remove screws and roller cover x4 Torx 10 For Lid and Exit sensor 2 Open CIS unit see page 61 3...

Page 68: ...off the scanner and disconnect the power cord and remove Scanner Controller Board see page 61 Lift out Power Supply see page 58 1 Un clip the USB cable 2 Un clip the Keypad cable 3 Disconnect cables 4...

Page 69: ...Service Guide IQ IQ Quattro 69 6 Lift out CIS unit by top edge 7 Replace the CIS unit and reverse the steps 8 Run a full calibration on the scanner...

Page 70: ...Service Guide IQ IQ Quattro 70 Power Entry Module 1 Remove cables 2 Push lock flaps in on both sides and push module out though the back 3 Replace the Power Entry Module and reverse the steps...

Page 71: ...B Cable Prerequisites Turn off the scanner and disconnect the power cord open the CIS Bridge Board see page 61 Lift out Power Supply see page 58 4 Disconnect USB cable 5 Remove grounding screw 6 Un cl...

Page 72: ...Q Quattro 72 7 Remove screw x1 Torx 15 and gently pull cable out of the CIS bridge 8 Remove clip by sliding it outwards 9 Push USB connector and cable out though the back 10 Replace the USB cable and...

Page 73: ...open the CIS Unit see page 61 Lift out the Power supply see page 58 1 Remove screws x2 Torx 20 2 Gently remove cover 3 Disconnect ribbon cable for the keypad 4 Unplug the ribbon cable for the keypad...

Page 74: ...Service Guide IQ IQ Quattro 74 Damper for CIS Bridge 1 Remove Spring 2 Loosen screws to release clamp inside the CIS unit...

Page 75: ...Service Guide IQ IQ Quattro 75 3 Remove screws x3 Torx 15 and pull out Damper Assy 4 Replace the Damper Assy in the reverse the steps 5 Don t forget to tighten the clamp...

Page 76: ...he scanner and disconnect the power cord and tilt open CIS bridge 1 Remove screws x3 Torx 10 2 Pull Roller Cover sheet out through the back 3 Gently pull the Pressure Roller out repeat for all 6 4 Rep...

Page 77: ...1 Set Serial no Post Replacement 2 Operator Panel LED Test Electrical Post Replacement 5 Lamp On Off Image Quality Electrical Post Replacement 6 Motor Test Electrical Post Replacement 9 Oscilloscope...

Page 78: ...Service Guide IQ IQ Quattro 78 Getting access to the Service module in WIDEsystem is done by clicking on the logo in top left hand corner of WIDEsystem and selecting Service A password is required...

Page 79: ...Service Guide IQ IQ Quattro 79 The service module default to the first tab Paper Path Handling Test 46 Paper Sensor Test Checking all the sensor s in the paper path Test 28 Original Guide Sensor Test...

Page 80: ...ice Guide IQ IQ Quattro 80 Test 30 Calibrate ATAC The Guide plate will start to move up and down a couple of time to evaluate and calculate the correct current level Tab for test related to Image Qual...

Page 81: ...rrected light profile shows the raw data from the CIS module Corrected light profile shows the calibrated data Test 11 Stitching Vertical Align Allow you to adjust either Alignment or Stitching betwee...

Page 82: ...t the X and Y scaling Scan a known size image measure in Nextimage compare and adjust The correction is done in of the deviation Test 5 Lamp on off The control and the feedback of the Lamp can be chec...

Page 83: ...out the scan scan direction It can be determined if the streaks are dust that are 1 present in the scanner Dark streak that goes below the average line 2 it has been present during Scanner Maintenance...

Page 84: ...rvice Guide IQ IQ Quattro 84 Test 2 LED Test The LED s on the Operators panel will flash one at a time Test 45 Operator Panel Key Test Each key will get a green check mark once they have been activate...

Page 85: ...Service Guide IQ IQ Quattro 85 Test 6 Motor Test The direction and the speed of the motor can be controlled Test 31 Lamp and Fan Test The status of the fan and the lamp cartridge can be checked...

Page 86: ...Service Guide IQ IQ Quattro 86 Tab for test related to Electrical components Test 42 Backup Calibration and Statistics...

Page 87: ...Service Guide IQ IQ Quattro 87 Test 43 Restore Calibration and Statistics Test 44 License System...

Page 88: ...Service Guide IQ IQ Quattro 88 Tab for test related to Part replacement Test 1 Scanner Information...

Page 89: ...com Identify the scanner model and download The computer that will be used for the firmware download needs to have WIDEsystem installed 1 Execute the file Example of firmware file The name on the down...

Page 90: ...ce Guide IQ IQ Quattro 90 3 Do not turn power of to the scanner or the PC during Firmware upgrade process 4 Select the scanner that you wish to upgrade and click next 5 After validating the info click...

Page 91: ...Service Guide IQ IQ Quattro 91 6 The Firmware program will now unpack download and activate the firmware in the scanner 7 The scanners firmware has now been updated 8 Calibrate the scanner...

Page 92: ...rough the Firmware program Download the latest Firmware from www contex com Identify the scanner model and download The computer used for the firmware download needs to have WIDEsystem installed 1 Cli...

Page 93: ...5 Click YES to confirm that you want to Erase the Parameter Block 6 Only Data that can be restored by a Calibration will be Erased 7 Click OK to let the scanner reboot 8 Click on the Exit 9 The scann...

Page 94: ...outside edges of the lens and more round in the middle of the lens This anomaly is known as a spherical lens error and can introduce inaccuracies in the scanning system that can vary quite substantia...

Page 95: ...een scanned ANSI IT8 reference color patches and the known color reference values Generally Calibration is the process of setting a device to known color conditions stabilizing the device to a known a...

Page 96: ...ribed by stating the particular color predominant in the image e g the grass appears to have a red color cast Color Correction To improve the color rendition Correcting for and eliminating an unwanted...

Page 97: ...etc is standardized by ICC International Color Consortium DIP Digital Image Processor Hardware embedded function that does image enhancement in real time while scanning Dither To use patterns of diff...

Page 98: ...ent An adjustment that makes the tone distribution lighter or darker in an image Gamut Transformation Color Management System function where out of gamut colors are converted to colors within the gamu...

Page 99: ...ess the need for a common color framework The ICC has developed a standard device profile that contains information about how various devices render color This concept is supported by Apple Colorsync...

Page 100: ...tworks What does it do Enables Sharing a scanner on a network Enables scanning to a Designated Scan Folder on another computer NET Architecture allows a a scanner to scan to a client PC in a single co...

Page 101: ...by whether it is on or off raster images generally result in large data files Resolution of a Scanner Expressed as DPI dots per inch or the equivalent ppi pixels per inch The higher the resolution of...

Page 102: ...a printer Calibration gives better scanning results The program should be run whenever changing printing equipment toner and inks and whenever getting poor results when printing pictures Screen Calibr...

Page 103: ...g at the printed paper Cyan ink absorbs the red third of the spectrum magenta ink absorbs the green third and yellow ink absorbs the blue third This should theoretically cause the viewer to see a blac...

Page 104: ...e sizes compared to raster images Vectorization Also called raster to vector conversion RTV The process of automatically converting a raster bit mapped image into a vector CAD drawing White Level Whit...

Page 105: ...nvalid value in SCSI CDB Potential failed comp External Firmware Corrective Action PC cable PC hardware software etc Firmware Error code 100 00121 Keypad Error code None Level RD Correctable Descripti...

Page 106: ...00126 Keypad Error code None Level RD Correctable Description SCSI time out Potential failed comp External Firmware Corrective Action PC cable PC hardware software etc Firmware Error code 100 00127 Ke...

Page 107: ...on User interaction Error code 100 00132 Keypad Error code None Level User Correctable Description The scanner is warming up Please retry the operation when the scanner has finished warming up Potenti...

Page 108: ...w firmware Potential failed comp User Corrective Action User interaction Error code 100 50234 Keypad Error code None Level User Correctable Description Scanner is in safe mode Please reboot scanner or...

Page 109: ...ntroller board SUx Error code 100 50269 Keypad Error code ERR_SU 12 Level Support Correctable Description IMx Flash error Potential failed comp IMx SUx Corrective Action Interface board IMx Main contr...

Page 110: ...R_GENERAL 3 Level User Correctable Description Firmware error Please download latest firmware Potential failed comp Firmware SUx Corrective Action Firmware Main controller board SUx Error code 100 506...

Page 111: ...action Error code 100 50703 Keypad Error code None Level User Correctable Description Scanner Activation code has expired sac Potential failed comp User Corrective Action User interaction Error code 1...

Page 112: ...cense works Since this chapter is not scanner specific some of the illustrations may not apply completely to the scanner you are working on like number of Cameras and transition areas Replacing Main B...

Page 113: ...een verified that the scanner is now working correctly the scanner needs to be activated 1 When the scanner boots up and the scanner is recognised by the PC it will show up in WIDEsystem as Not Activa...

Page 114: ...Service Guide IQ IQ Quattro 114 3 The first dialogue is to set up the Energy Star functions 4 All Main board Spare Parts are shipped Not Activated and without a serial no...

Page 115: ...must first type in the Serial no from the back of the scanner 6 If the PC is connected to the internet it s recommend to do the online Activation for ease and to eliminate unnecessary complication du...

Page 116: ...ections Once the Next button is clicked the wizard will activate the scanner according to the stored registration on the server 10 The scanner is now ready to be calibrated 11 Go to the License Activa...

Page 117: ...e if it is available and Click Activate 14 if the Activate Code is invalid the button will remain greyed out 15 2 If the Activation Code is not available select the guide to continue 16 Go to the Lice...

Page 118: ...Service Guide IQ IQ Quattro 118 18 Click Replaced board in your scanner 19 Paste in the HW id 20 Fill in the Company info 21 Click Reactivate...

Page 119: ...th the Activation code if you are not connected with the scanner 24 Select manual 25 Type or copy in the Activation code if it is available and Click Activate 26 if the Activate Code is invalid the bu...

Page 120: ...Service Guide IQ IQ Quattro 120 28 Since the licensed scanner has the Gigabit interface enabled it s recommend to connect via it 29 The scanner is now successfully activated 30 Calibrate the scanner...

Page 121: ...ra scanner without changing model or serial number However you will have to complete the repair with a Spare Part Main Board and go through the Activation Wizard Problem with Activation If the wrong L...

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