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ATSC-mini HDTV Tuner Product Manual 022021
General RMA Terms and Procedures: RMA’s are valid for 30 days and will be issued only to authorized active Contemporary
Research dealers and distributors.
•
End users must return products through authorized Contemporary Research dealers. End users may be eligible for a
RMA at the discretion of CR Technical Support.
•
Before a defective product can be authorized to send in for repair, it must first go through the troubleshooting process
with a member of the Contemporary Research Technical Support team.
•
Products authorized for repair must have a valid RMA (Return Material Authorization) number.
•
Contemporary Research Technical Support will approve the issue of an RMA number.
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An RMA number is to be included in all correspondence with Contemporary Research.
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The RMA number must appear clearly on the shipping label when the product is returned.
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A packing slip must be included on the inside of the box with the RMA number listed and reason for RMA return.
•
Products received at Contemporary Research that do not have a valid RMA number clearly marked on the outside of
the shipping container may be refused and returned to sender.
•
Boxes showing external damage will be refused and sent back to the sender regardless of the clearly marked RMA
number and will remain the responsibility of the sender.
Advanced Replacement Policies:
•
For Contemporary Research manufactured products, advance replacement will be provided for
“out
-of-the-
box”
failures up to thirty (30) days after the initial shipment of products.
Shipments of equipment that are refused upon attempted delivery, for any reason, are subject to restocking charges.
