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Installation &

User Guide

June 2020

Speech Transfer System

Surface Mounted Entry System | STS-K009

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Summary of Contents for STS-K009

Page 1: ...Installation User Guide June 2020 Speech Transfer System Surface Mounted Entry System STS K009 ...

Page 2: ...Hearing Loop Installation Amplifier Setup Using the System Troubleshooting 3 3 4 5 6 7 8 10 12 Contacta has a policy of continuous product development and therefore small specification changes may not be reflected in this manual Images labels packaging accessories and product colours are subject to change without notice ...

Page 3: ...rface mounted entry is for customer use and is installed at head height A call button is on the front of the unit when pressed it alerts staff to a customer s presence and opens a conversation channel It is suitable for environments with low ambient noise 1 Installation and User Manual 2 Amplifier 3 Hearing Loop Sticker 4 IEC Lead 5 Power Supply 6 Hearing Loop Aerial 7 Mounting Bracket 8 Staff Mic...

Page 4: ...nt instructions in the following order 1 Amplifier Installation see page 5 1 Microphone Speaker Installation see page 6 2 Hearing Loop Installation see page 7 3 Amplifier Setup see page 8 4 Using the System see page 10 Installation Instructions A basic toolkit recommended to install the system will include Pliers Tape Measure Pencil or Marker Pen Cable Ties Electrical Insulation Tape Trunking Scre...

Page 5: ...ns After all relevant components have been installed connect all green plugs to the sockets at the rear of the amplifier following the layout detailed below LED connection or alert tone if required Confidence LED to confirm the system is powered or an alert tone for the attention of staff Staff microphone connection Customer microphone connection Confidence LED if required for status alerts and fa...

Page 6: ...gement hole drill in a suitable location near the rear of the counter 3 Find a suitable location for surface mounted entry unit It is ideally be placed at head height approximately 1 65m from the ground to allow most customers to easily press and speak into it 4 Mark the four fixing points for the surface mounted entry unit and drill the holes 5 Secure the surface mounted entry unit to the surface...

Page 7: ...he aerial under the counter using either the provided P clips or another fixing method of your choice See the diagram below for recommended positioning A is the optimum layout for a counter hearing loop B and C are acceptable only if A is not possible and the layout is aligned so that the magnetic field will be directed towards user s head heights Ensure all hearing loop signage is displayed clear...

Page 8: ... a V o l O u t S T S A 3 1 C O 2 c o n t a c t a Save and exit engineers mode Move to the next setup area Before entering engineers mode cycle the power To do this either Switch the power off at the wall socket and back on again or Remove the power connector and re insert it To enter engineers mode simultaneously press and release the following buttons within 20 seconds of cycling the power Settin...

Page 9: ...ote If the amplifier detects an error in its settings memory it will restore itself to factory default settings Whilst in engineers mode there are 3 editable setup areas You will always enter setup area 1 first The green Volume In LED bar will flash to indicate which setup area you are in Setup Areas Setup Area 2 Ducking Adjustment LED 2 flashes Setup Area 1 Maximum Volume Adjustment LED 1 flashes...

Page 10: ...stay red if there is a fault with the staff microphone Volume Out LED 8 will stay red if there is a fault with the customer microphone Volume In LED 8 will flash red if there is a fault with the loop i e a broken aerial Using the System For best possible performance 1 Ensure the customer and staff volumes are turned completely down 2 Adjust staff volume Volume In to a comfortable level 3 Increase ...

Page 11: ...pply and then reconnect it 2 Press the On Off button and Volume In button together then release 3 The Volume In LED bar will have all LEDs illuminated while the Volume Out LED bar will display the firmware revision number in a fixed pattern of LEDs This indicates that default settings have been restored ...

Page 12: ...tions and if possible check the hearing device with a known working hearing loop 2 Ensure loop tester has a new set of batteries I can hear interference through speakers buzzing whistling hissing 1 Unscreened or poorly earthed third party equipment is being used in close proximity 2 Internal volume gain set to high 3 Incorrect power supply being used 1 Switch off any third party equipment to ident...

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Page 16: ...Contact your local distributor for further information www contacta co uk ...

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