Troubleshooting
In case the device is not working properly or not at all:
• Ensure the power is switched on
• Check there is Sigfox network coverage available
• Ensure the device is not installed near metallic objects, electric cables,
electric devices or selective windows
• Metallic roofs, steel reinforced concrete, underground location and
other obstacles can dramatically reduce radio signal
• Check the operation mode of the device
• Incorrect downlink configuration will affect to behaviour of the product
• Ensure the configuration is properly done
Connected Invention’s customer support
phone: +358 10 3115800
email: [email protected]
