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Connect MC9000-G, Supported Equipment Manual

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Connect MC9000-G Supported Equipment Manual Download Page 77

 

 

Error Message Resolution Guide 

 

 

Message 

Reason 

Solution 

Reference Tech Note 

 

 

 

 

 

 

 

Insert Mode; 

Prompt. 

Advisory message. 

--- 

Autowrap Mode; 

Prompt. 

Advisory message. 

--- 

Cursor;

Prompt.

Advisory 

message.

---

EMULATION SETUP; 

Prompt. 

Advisory message. 

--- 

Mobile Unit Type; 

Prompt. 

Advisory message. 

--- 

Local Echo; 

Prompt. 

Advisory message. 

--- 

Map Underline; 

Prompt. 

Advisory message. 

--- 

Break Key; 

Prompt. 

Advisory message. 

--- 

ANSI Setup; 

Prompt. 

Advisory message. 

--- 

Control Codes; 

Prompt. 

Advisory message. 

--- 

Backspace Key; 

Prompt. 

Advisory message. 

--- 

Supported Equipment Manual   

•

   June, 2006 

 

  

4-15

Summary of Contents for MC9000-G

Page 1: ...Supported Equipment Manual for the MC9000 G Hand Held Computer manufactured by Symbol Technologies...

Page 2: ...d to make changes to it from time to time without obligation to notify any person or organization of such revision or changes Trademarks OpenAir Linux OpenAir Windows OpenAir 400 PowerNet AirLinc Powe...

Page 3: ...2 Configuring the 9000 Terminal for Download 2 13 Starting a Telnet Session 2 14 Standard Setup 2 14 Setup Using Twin Client Manager 2 14 Importing Custom Configurations 2 20 Terminal Setup Using Twin...

Page 4: ...This page is intentionally blank Supported Equipment Manual June 2006 iv...

Page 5: ...ts features include a large bright display a field replaceable keyboard and forward scanning ergonomics Wireless data communications characteristics are as follows Its data rate for 802 11b is 11 MB p...

Page 6: ...Charging Cradle with Spare Battery Part Number CRD9000 1000S 4 Slot Charging Cradle Part Number CHS9000 4000C 4 Slot Battery Charger Part Number SAC9000 4000 UBC Adapter Part Number 21 32665 34 Mounti...

Page 7: ...emory model Obtain a more current firmware version from the Symbol web site http devzone symbol com login cfm Register for an account at http devzone symbol com content cfm For assistance contact Symb...

Page 8: ...remember like 0000 2 On the MC9090 using the BT Explorer select Associate Serial Port 3 This will cause it to search for and find the QLPlus printer 4 Highlight the printer and select Next which will...

Page 9: ...selection Bluetooth COM4 57600 0 8 1 0 4 0 0 Bluetooth COM5 57600 0 8 1 0 5 0 0 Bluetooth COM9 57600 0 8 1 0 9 0 0 IMPORTANT NOTE Normally with Bluetooth devices you want to have them connected BEFOR...

Page 10: ...Introduction This page is intentionally blank Supported Equipment Manual June 2006 1 6...

Page 11: ...win Client for Symbol Running Setup from a Download File The downloaded file is a compressed archive After extraction using a utility such as WinZip or PKWARE folders are created on the hard disk as s...

Page 12: ...lShield wizard runs and presents the following screen Click on Next to begin the installation process To change the default Destination Location click on Browse and select a location Click on Next Sup...

Page 13: ...efault may be changed either by selecting an existing program group or by typing in a new name at the prompt Click on Next Read the warning Select Yes to continue with the installation or No to close...

Page 14: ...win Client Manager is the utility that manages the terminal software and configurations Select Start Programs PowerNet and Twin Client Manager The PowerNet Twin Client Manager screen appears as shown...

Page 15: ...ng a Telnet session Quick Start This section describes how to prepare the Twin Client Manager and the Symbol terminal for a Telnet session with the host Following an initial serial download the termin...

Page 16: ...select the desired emulation and click on OK Setting the Servers The Servers are the Telnet host systems the terminals will access To set these addresses from the Settings menu click on Servers Suppor...

Page 17: ...e in the name IP address IP port number or terminal emulation type click on the line that is in error and then click on the Edit button to make the corrections Use the Load button if you want to load...

Page 18: ...t manual for instructions on the AirBEAM option in this screen Setting Terminal Model and COM Port The terminal model is 9000 and the default serial connection is through COM1 To select a specific Sym...

Page 19: ...te Click on New the first time around to ensure that all defaults are set especially when changing emulations Saving the Configuration Click File and Save As Enter a name for this configuration For th...

Page 20: ...guration options Click on the Airloader option in the Tools menu Note If the Airloader Auto Configuration window does not display the options click on the Advanced button If multiple network adapters...

Page 21: ...sure that all of the check boxes are checked as shown above To assign terminal IP addresses automatically over the wireless network check all of the boxes as shown above Click on the Addresses button...

Page 22: ...figuration files to the terminals Click on the box in the upper right corner to return to the main menu Note The software does not need to be authorized now It can be authorized later after a Telnet s...

Page 23: ...ected serial port on the PC and to the 9000 terminal On the PC click on Start Programs PowerNet and Twin Client Manager Under the Terminal menu choose Send Program Files to Terminal as shown in the fo...

Page 24: ...PowerNet Standard Setup The default terminal setup is sufficient for most installations However to meet site specific requirements it may be necessary to customize terminal operation The standard set...

Page 25: ...or VT220 selection as shown below Click on OK after the selection is made and return to the main Twin Client Manager menu The standard settings tab will now reflect the settings for VT emulation Supp...

Page 26: ...undaries Viewing keys are enabled Hard is the same as Soft except the viewing keys are disabled Lock locks the terminal display origin upper left corner to fixed row and column x y coordinates in the...

Page 27: ...d by Twin Client quadrants are fixed position windows in the host display and the terminal display is located on whatever quadrant contains the current cursor position Off disables quadrant processing...

Page 28: ...ize options Bold Font has a check box that enables checked or disables unchecked the display of characters in bold font Key Click This check box enables checked or disables unchecked audible key click...

Page 29: ...put field in the terminal display On enables quadrant processing However input fields that cross quadrant boundaries result in a shift to the left in order to locate as much of the current input field...

Page 30: ...tom Configurations Existing installations that use a custom Symbol configuration file are easily converted to Twin Client with the Import option found under the File tab of Twin Client Manager Click o...

Page 31: ...e the Up Arrow and Down Arrow keys to navigate the menu and press Enter to select the highlighted option Each menu option is described below Edit Server Host IPs If the host IP address es were not pre...

Page 32: ...s menu described above Run Client Emulator After all desired changes have been made select this option to return to the Twin Client main menu Press any key to establish the Telnet session and begin em...

Page 33: ...n below Your System ID appears in the first box of the screen Go to http www connectrf com Click on Partner Services Click on the Generate Authorization icon at the top of the page Follow the directio...

Page 34: ...or may not be able to utilize the Formatter feature depending on its Authorization codes Click on an option and move it using the Up and Down buttons Click on OK when finished The Manual Authorization...

Page 35: ...t Manager choose Authorization from under the Tools menu Click on the Add Licenses button A pop up box appears with the Machine ID and a space for the additional license s Authorization code Enter the...

Page 36: ...ears in the first box of the authorization screen From Twin Client Manager select Authorization from under the Tools menu Click on the Transfer Authorization button on the old PC You will be asked for...

Page 37: ...ing button to view Authorization codes issued The Authorization codes used along with their corresponding serial numbers will appear Click on OK when finished Click on the Close button when finished S...

Page 38: ...nals can be configured for automated management after installing the Twin Client AirLoad Hex file in the terminals as described in the section entitled Quick Start The Airloader Auto Configuration for...

Page 39: ...ronization of program files on the terminal When the terminal is cold booted its program files will be compared with the most recent on the PC The terminal is updated automatically if it does not have...

Page 40: ...Active check box Note A setting under the Group allows you to associate a saved server file svr file with a particular group This means that the svr file will be sent to the terminal in place of the...

Page 41: ...thick mode to be switched to thin mode the next time Airloader is run on the terminal Click on the Schedule button to view a dialog box for scheduling an automatic Airloader update Select the desired...

Page 42: ...e automatically updated The following warning message appears Click on the Yes button to force the reload Setting the Default Terminal Group New terminals that have not yet been assigned to any group...

Page 43: ...ed as defined in the group specification Mobile Device Manager MDM Features Under Tools in Twin Client Manager are the Screen Watcher Terminal Messenger and RF Monitor features Note The terminal may o...

Page 44: ...will appear with a display resembling the terminal screen Clicking on the Font button on the upper left brings up a screen in which you can modify the font settings as shown below Supported Equipment...

Page 45: ...to the terminal of your choice See the example of the Terminal Messenger screen below To remove a terminal from the list of terminals receiving your message click on the terminal number in the Select...

Page 46: ...minal to start tracing The terminal when it receives this command will start sending the trace information over the RF link to the PC that issued the command This will be written to a file on this PC...

Page 47: ...or pieces of information in your log or select Clear to clear the search Click on Actions to select Start Monitor or Stop Monitor Click on Tools to choose Set Debug Levels or Settings The options in S...

Page 48: ...This is the Toolbar It is found near the top of the screen This is the Status Bar It is found at the bottom of the screen Click on About RF Monitor under Help to view version number information Click...

Page 49: ...pt V3 1 and Windows 95 1 Move RF Monitor to a Windows PC with Network access to the RF terminal 2 Run RF Monitor Create a shortcut or do a Start Run 3 From the pull down menu select File Select Termin...

Page 50: ...on the RF terminal to open a session and you should see trace data in the RF Monitor window When done end the trace and the file will be named tnxxx yyy log where xxx yyy is the last 2 octets of the...

Page 51: ...minal at the Press Any Key prompt While the terminal is at this prompt it is not doing much and has a better chance of hearing the start trace command I don t understand what this trace means The trac...

Page 52: ...tool for this type of problem PowerNet products have another diagnostic tool that can be used called the Diagnostic Server This tool can be set up to run trace diagnostics on up to 300 terminals at t...

Page 53: ...s to Terminal from the Terminal menu in Twin Client Manager The following screen will appear 3 Click on OK The following screen will appear 4 Click on OK 5 On the PC choose Send Configuration Files to...

Page 54: ...SSID etc 12 Click on OK 13 Click on Start Settings and Control Panel 14 Select the Network icon and choose on the Properties tab 15 Set the IP Address Subnet Mask and Default Gateway and click on OK 1...

Page 55: ...Chapter 3 Keypad Configuration 53 key Diagrams The 53 key diagrams begin on the next page Supported Equipment Manual June 2006 3 1...

Page 56: ...F11 F1 F12 F2 F13 F3 F14 F4 F15 F5 F16 F6 F17 F7 F18 F8 F19 F9 space X Y Z bksp N O P Q R N O P Q R S T U V W S T U V W _ reset D E F G H ctrl A B C D cntrst E F G H A B C scrl lf scrl rt func I J K L...

Page 57: ...cntrst E F G H pa1 pa2 pa3 A B C scrl lf scrl rt alt scrl lf scrl rt func I J K L M bktab clreof sreq space X Y Z bksp S T U V W X keypad Y Z view display tab del S T U V W newline _ reset N O P Q R N...

Page 58: ...W X keypad Y Z view display bktab del S T U V W I J K L M roll up roll dn sreq space X Y Z bksp N O P Q R fld fm _ clear N O P Q R D E F G H I cntrst J K L M ins ttn a eeof dup erinp ctrl A B C func...

Page 59: ...ift F G Shift G Shift G Shift G H Shift H Shift H Shift H I Shift I Shift I Shift I J Shift J Shift J Shift J K Shift K Shift K Shift K L Shift L Shift L Shift L M Shift M Shift M Shift M N Shift N Sh...

Page 60: ...ksp Bksp Bksp Back tab Func Ctrl J Func Space Caps lock Func Shift Func Shift Func Shift Clear Esc Func Ctrl Shift 1 Clear eof Ctrl K Contrast Func D Func D Func D Contrast Func I Func I Func I Ctrl C...

Page 61: ...Func F Shift Func F Shift Func F vertical bar Func O Shift Func G Shift Func G question Func Ctrl G Func Ctrl G Func Ctrl G backslash Func G Func G Func G accent Func J Func J Func J tilde Shift Func...

Page 62: ...Keypad Configuration This page is intentionally blank Supported Equipment Manual June 2006 3 8...

Page 63: ...a Minus sign Ensure that you are entering input into the correct field DECIMAL NOT VALID Trying to key a Decimal period Ensure that you are entering input into the correct field ALPHANUMERIC ONLY Try...

Page 64: ...ountered an error from which you can continue Verify that your configuration settings for the hardware being used usually a printer and cable issue UNRECOVERABLE ERROR Encountered an error from which...

Page 65: ...point radio host or network issue Troubleshoot the customer s environment T1113 T1114 T1161 T1171 T1187 and T1194 RF Timeout ERROR nREBOOT MOBILE UNIT Have been trying to contact the host for the radi...

Page 66: ...coverage area Most likely a range access point radio host or network issue Troubleshoot the customer s environment T1113 T1114 T1161 T1171 T1187 and T1194 TCP Error Reading nMAC Address nREBOOT MOBILE...

Page 67: ...he host application Select Host or App Need to choose your Host application destination User selection required Connecting Attempting to connect to the Host application Advisory message TCP Error nRea...

Page 68: ...171 T1187 and T1194 Missing Subnet IP nSession Ended Mobile Unit IP Netmask Error Most likely a Mobile Unit network setting issue Troubleshoot the customer s environment T1113 T1114 T1161 T1171 T1187...

Page 69: ...pecific configuration files are missing Load the configuration files into the Mobile Unit from Twin Client Manager Switched Client to nTelnet Direct Mode Mobile Unit running in Telnet mode direct to t...

Page 70: ...nClient TNVT Prompt Advisory message c 1991 2006 Connect Prompt Advisory message Edit Menu Options Menu Title Advisory message Edit Mobile Unit IP Menu Option Advisory message Edit Server Host IPs Men...

Page 71: ...issue Troubleshoot the customer s environment T1113 T1114 T1161 T1171 T1187 and T1194 CONNECT SERIAL CABLE Serial cable not connected to the Mobile Unit Check cable battery and communication settings...

Page 72: ...customer s environment T1113 T1114 T1161 T1171 T1187 and T1194 Connection Failed nHost Unreachable Could not connect to the Host Most likely a range access point radio host or network issue Troublesh...

Page 73: ...r a confirmation Advisory message You Sure YyNn Yes or No prompt for a confirmation Advisory message Domain Name Server nNot Set DOMAIN NAME SERVER not configured Configure the Mobile Unit with the co...

Page 74: ...Telnet configuration Reload the correct configuration files Setup file nsetting mismatch nReload Setup Emulation program selected is not compatible with the configuration file on the Mobile Unit Remov...

Page 75: ...IP address prompt Enter target host IP address Host Name Host name prompt Enter target host Name Port Host IP port required Enter 23 for Telnet or 1800 for a Connect server Could also be a different n...

Page 76: ...ompt Advisory message Emulation Setup Prompt Advisory message ANSI Setup Prompt Advisory message Miscellaneous Setup Prompt Advisory message Mobile Unit Type Prompt Advisory message Control Codes Prom...

Page 77: ...pt Advisory message EMULATION SETUP Prompt Advisory message Mobile Unit Type Prompt Advisory message Local Echo Prompt Advisory message Map Underline Prompt Advisory message Break Key Prompt Advisory...

Page 78: ...ogin Options Prompt Advisory message TEST OPTIONS Prompt Advisory message Printer Test Prompt Advisory message Scan Code Test Prompt Advisory message LOGIN OPTIONS Prompt Advisory message User Name Pr...

Page 79: ...t Advisory message Disable Break Prompt Advisory message 7 bit Prompt Advisory message 8 bit Prompt Advisory message Send Delete Prompt Advisory message Send Backspace Prompt Advisory message Mobile U...

Page 80: ...mpt Advisory message Backlight Time Prompt Advisory message Enter Key Action Prompt Advisory message Reset Options Prompt Advisory message Font Size Prompt Advisory message Portable Printer Prompt Adv...

Page 81: ...Scan Identifier Prompt Advisory message AID Scan Setup Prompt Advisory message Long Scans Prompt Advisory message Scan Send Prompt Advisory message Yes Prompt Advisory message No Prompt Advisory mess...

Page 82: ...e Automatic Prompt Advisory message All Messages Prompt Advisory message Reject Prompt Advisory message Truncate Prompt Advisory message Split Prompt Advisory message Do Not Send Prompt Advisory messa...

Page 83: ...onarch Prompt Advisory message pddumb Prompt Advisory message comtec Prompt Advisory message rascal Prompt Advisory message codewriter Prompt Advisory message comtec S Prompt Advisory message User Nam...

Page 84: ...Prompt Advisory message Setup Scanner Prompt Advisory message Scan Test Prompt Advisory message Scan Operation Prompt Advisory message Laser Prompt Advisory message Contact Pulse Prompt Advisory messa...

Page 85: ...nd Simulation Prompt Advisory message VT100 Prompt Advisory message VT220 Prompt Advisory message SETUP Prompt Advisory message Mobile Unit IP Radio Prompt Advisory message Host List Prompt Advisory m...

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