Connect America CEL LTE Medical Alert User Manual Download Page 3

Introduction to the

 CEL LTE Medical Alert

Thank you for choosing the CEL LTE Medical Alert to 
help you maintain your independence and well-being 
at home. The CEL LTE is your personal connection 
to care 24 hours a day, 7 days a week at the touch 
of a button. The CEL LTE uses the cellular network 
to connect you with the monitoring center. When 
the button on the console unit or Help Activator is 
pressed, the console unit dials the monitoring center 
and enables hands-free communication between you 
and a trained response professional to identify the 
nature of your call and send help if needed. 

The CEL LTE has been specifically designed to operate 
on the cellular telephone network and therefore 
does not require a traditional land line telephone 
connection to connect you with the monitoring center.

IMPORTANT INFORMATION ABOUT CELLULAR NETWORKS AND THEIR LIMITATIONS:

The home console unit requires a satisfactory GSM cellular network connection 
in order to operate and transmit a signal to the monitoring center. If limited 
or no cellular network coverage is available, the console unit will be unable to 
call the monitoring center. Many factors could affect the operation of cellular 
networks beyond the control of Connect America or your Service Provider. 
Connect America or your Service Provider is not responsible for maintaining or 
monitoring the reliability of cellular networks used for communication with 
the system and can only provide timely and accurate response if all equipment 
and networks are functioning and providing adequate signal strength to dial 
the monitoring center. Users should test their equipment on a regular basis to 
identify any deterioration of network service and signal strength.

INTENDED USE

This device is intended to enable a user to request assistance by providing 
an additional method of communication in the event of a potential 
emergency, specifically in a non-clinical setting where a fixed line telephone 
communication path cannot be used.

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Summary of Contents for CEL LTE Medical Alert

Page 1: ...Connect America Customer Care 1 877 266 0733 Connect America CEL LTE Cellular Medical Alert System U S E R M A N U A L...

Page 2: ...teps Range Test System Test Calling for Help CEL LTE Features Help and Advice Frequently Asked Questions Removing and Returning the System Troubleshooting Use of Status Lights Notifications Notice to...

Page 3: ...requires a satisfactory GSM cellular network connection in order to operate and transmit a signal to the monitoring center If limited or no cellular network coverage is available the console unit will...

Page 4: ...in the box Box Contents PHB also available as a wristband accessory 1 1 1 CEL LTE All in one Cellular PERS device Personal Help Button PHB or MyActive Fall Detector Quick Install Guide and User s Man...

Page 5: ...ont View Power Transformer and Cord not removable from base unit Microphone Base Console Help Button Speaker Status Light ON OFF Switch MODE Button for service provider use only RESET Button Base Cons...

Page 6: ...Personal Help Button PHB Optional MyActive Fall Detector Indicator Light Indicator Light Push Button Push Button Wrist Strap Model PHB Indicator Light Push Button Pendant Model PHB 6...

Page 7: ...s a lot of noise such as next to a television radio washing machine or dishwasher Don t Put your base console right next to your stove or close to any other heat source Don t Set the base console in a...

Page 8: ...t edge of the large HELP button will change to steady green indicating that the CEL LTE is connected properly and the cellular radio has been activated with the cellular company 4 Test the range of th...

Page 9: ...ps indicate dead zones where the PHB is not detected If dead zones are detected try relocating the CEL LTE and or contact your service provider 5 To finish the Range Test stop pressing the PHB After t...

Page 10: ...e help signal is initiated the base console will announce Calling for help This phrase will be repeated every 15 seconds until the call is connected with the Response Center Shortly after connecting w...

Page 11: ...ognize personal help buttons PHBs Waterproof Personal Help Button PHB Your PHB may be worn as a necklace or a bracelet Both styles are waterproof and should be worn in the bathtub and shower Your PHB...

Page 12: ...your CEL LTE unit for up to 27 hours if power is lost The CEL LTE constantly monitors its battery condition when the unit is being powered by its battery Automatic Testing Your CEL LTE unit is program...

Page 13: ...CEL LTE base console Extensive moisture can cause damage to the CEL LTE system The help activator can also be cleaned in the same manner Moisture Do not position your home console where it may come in...

Page 14: ...tside and you can t hear me An Response Center Operator will attempt to contact you over the CEL LTE If you do not respond the Operator will then follow your response center s procedures such as calli...

Page 15: ...vice and request removal and return instructions Note When the CEL LTE is removed from service and or relocated it is very important to turn it off to preserve the battery and to keep the unit from in...

Page 16: ...ll the response center Single Green Flash AC power not available unit is running on battery Fast Red Flash Cellular connection problem or weak signal strength Alternating Red Green The Unit is in the...

Page 17: ...h the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation Thi...

Page 18: ...l phone from your home there is no guarantee that the CEL LTE will do the same as your personal cell phone may use a different network and or lack 3G technology Transmission of the cell signal may als...

Page 19: ...battery it may take up to 60 additional seconds to wake up and send a signal to the cell network because the cell phone circuit may be turned off to save energy If your AC power is off please be patie...

Page 20: ...Distributed by Connect America 36 36 33rd Street Suite 103 Long Island City NY 11106 877 266 0733 Manufactured by Mytrex Inc 10321 South Beckstead Lane South Jordan UT 84095 CA CEL LTE USERML FEB2019...

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