• A large number of cell phone users trying to use the local network at the
same time may overload cell circuits and cause your CEL LTE to detect a
“busy” signal instead of completing its call.
• During a local disaster, personnel from local, state, and federal
emergency agencies may be given priority to use the cell system. If this
happens, your alarm call may not go through.
• While wireless service providers attempt to design their networks to
eliminate dropped calls, busy signals and dead zones, no network is
perfect and coverage breaks within the general coverage areas are still
possible.
• Calls will take a little longer to be connected to the Response Center than
land line calls – perhaps as much as two minutes from the time you
press your personal help button – due to switching and other delays.
• Your CEL LTE has an internal backup battery that will allow it to continue
to operate for up to 30 hours after the loss of AC power. When the unit
is powered by the battery, it may take up to 60 additional seconds to
“wake up” and send a signal to the cell network, because the cell phone
circuit may be turned off to save energy. If your AC power is off, please be
patient while the CEL LTE unit turns on its cell phone circuit and makes
the connection to the network.
The CEL LTE is a wireless device that can be used in any location in which
AT&T cell service is available. However, it does NOT have GPS capabilities
and CANNOT determine a user’s location via signal transmission. The
Response Center relies on the accuracy of the information you provide them
and will direct Emergency Responders to the address they have on file.
Therefore, it is imperative that you promptly notify the Response Center
whenever you relocate your CEL LTE unit. Before choosing the CEL LTE for
your medical alarm needs, it is extremely important that you press your
button to initiate tests of the CEL LTE in the locations where you plan to use
it most frequently, in order to determine that solid, repeatable cell service is
present at all times.
NOTICE: CONNECT AMERICA IS NOT LIABLE FOR ISSUES RELATED TO
CELLULAR SERVICE AVAILABILITY OR QUALITY.
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