Conexant RCV56 HSF User Manual Download Page 57

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Conexant RCV56 HSF User’s Guide

Chapter 8 Troubleshooting

If you failed to install your modem in Windows 95/98/ME

Make sure that the COM port and IRQ have been set correctly, and it does not conflict
with any other board installed in your computer.

Please go to

Start \ Settings

Control Panel

. Double click the

System

icon.

Select

Device Manager

and double click the

Modem

icon. Select

Rockwell

SoftK56 Data Fax Speakerphone PCI Modem

and click on the

Properties

button.

Summary of Contents for RCV56 HSF

Page 1: ...5 56 6K K F Fa ax x M Mo od de em m Conexant RCV56 HSF User s Guide ...

Page 2: ...ld affect the proper functions of your equipment If this occurs you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact the following address and phone number for information on obtaining service or repairs The Telephone Company may ask you to disconnect this equipment from the net...

Page 3: ...n the modem card disconnect the modem card from the telephone line while the cover lid of the DTE computer is removed Installation of the modem card in a DTE computer which does not require a tool to open the cover lid will render the permit void Disconnect the telephone line before opening the cover lid of the DTE computer Do not connect the customer equipment to the telephone line while the cove...

Page 4: ...number Note if the modem can detect service tones up to10 attempts can be made If the call sequence is unsuccessful there shall be a delay of at least 30 minutes before attempting to call the number again Failure to set the modem and any application software used with the modem to the values shown as above will result in the modem being operated in a non compliant manner Consequently this would be...

Page 5: ...he telephone line 8 Chapter 4 Software Installation 9 4 1 Windows 95 B OSR2 9 4 2 Windows 98 12 4 3 Windows ME 15 4 4 Windows NT 4 0 20 4 5 Windows 2000 34 Chapter 5 Select Modem Country 38 5 1 Windows 95 98 38 5 2 Windows ME 42 5 3 Windows 2000 43 Chapter 6 Diagnostics 44 6 1 Windows 95 98 ME 44 6 2 Windows 2000 45 Chapter 7 Uninstalling Procedure 49 7 1 Windows 95 98 49 7 2 Windows ME 51 7 3 Win...

Page 6: ... main purpose of HSF series is to assist your computer to connect to others and the Internet through the phone line Meanwhile HSF series can also support fax and voice By using HSF series you can use your PC not only as a facsimile machine but also to talk or transfer your incoming calls into the voice mailbox We truly hope that our HSF series products can meet your need 1 2 Packing HSF series inc...

Page 7: ...Bell 212A 103 V 80 V8 V 8bis Chip Set Rockwell RCV56HSF Interface PCI BUS Fax Compatibility 14 4k bps Send Receiver G3 compatible Error Correction MNP2 4 V 42 Data Compression MNP 5 V 42bis Max DTE data rate 115200bps PnP Built in Modem operation Dial up Speaker phone Full duplex speaker phone Audio Monitoring Mini speaker and Programming Volume control Line interface RJ 11 Line Phone Software Com...

Page 8: ...ard into a spare PCI expansion slot 3 Close the case 3 2 Connecting the Modem to the telephone line 1 Unplug the telephone from the wall socket then plug the telephone into the socket on the back of the modem marked PHONE 2 Plug the telephone cord supplied into the socket on the back of the modem marked LINE 3 Plug the other end of the cord into the wall socket ...

Page 9: ...2000 Windows 95 98 ME 2000 will detect the modem automatically 4 1 Windows 95 B OSR2 1 You will see the message of PCI Communication Device shown on the screen However it may vary with the type of the Mother board Please insert the driver CD supplied and click Next 2 Click Other Locations to search for the correct driver and location ...

Page 10: ...RCV56 HSF User s Guide 10 3 Select the location of H HSF Win9X and click OK If your country is Australia please type H HSF Win9X Aus 4 Windows 95 will find the driver shown as below then click Finish 5 Click OK ...

Page 11: ...nexant RCV56 HSF User s Guide 11 6 Use the Browse to find the location of the modem driver H HSF Win9X or you can type it by yourself then click OK If your country is Australia please type H HSF Win9X AUS ...

Page 12: ... 98 1 The message of PCI Communication Device will appear however it may vary with the type of your Mother board Please insert the driver CD supplied and then click Next 2 Select Search for the best driver for your device Recommended and click Next ...

Page 13: ...Specify a location and use the Browse to find the driver or type the path H HSF Win9X directly and then click OK If your country is Australia please type H HSF Win9X Aus 4 Windows will automatically search for the modem driver and then click Next ...

Page 14: ...Conexant RCV56 HSF User s Guide 14 5 Click Finish ...

Page 15: ...ry with the type of your Mother board Then select Specify the location of the driver Advanced and click Next 2 Select Search for the best driver for your device Recommended then select Specify a location and type G HSF WinME G is the letter of your CD ROM drive or use Browse to find the driver Then click Next to continue ...

Page 16: ...Conexant RCV56 HSF User s Guide 16 3 Windows will automatically search for the modem driver and then click Next 4 Click Finish to continue install wave device driver ...

Page 17: ...wave device then select Specify the location of the driver Advanced and click Next 6 Select Search for the best driver for your device Recommended then select Specify a location and type G HSF WinME or use Browse to find the driver Then click Next to continue ...

Page 18: ...Conexant RCV56 HSF User s Guide 18 7 Select The updated software Recommended then click Next 8 Click Next to start search wave device driver ...

Page 19: ...Conexant RCV56 HSF User s Guide 19 9 Click Finish to end this procedure ...

Page 20: ...T 4 0 1 Please insert the driver CD supplied Then click Start Run on the desktop and use Browse to open the file of H HSF WinNT Setup exe H is the letter of CD ROM drive If your country is Australia please type H HSF WinNT Aus Setup exe 2 Click Next ...

Page 21: ...Conexant RCV56 HSF User s Guide 21 3 Click Next 4 Select your country then click OK ...

Page 22: ...lly will appear then click Finish Note You must restart your computer to enable the modem driver 10 If you want to use Dial Up Networking please do as following After restarting your computer click Start Settings Control Panel on the desktop and double click on the Network icon ...

Page 23: ...User s Guide 23 11 Click on the Services tab and select Remote Access Service then click Properties 12 Click on the Add button to add the Conexant SoftK56 modem If there is any modem in the list please click Remove first ...

Page 24: ...Conexant RCV56 HSF User s Guide 24 13 Select Conexant SoftK56 Data Fax Speakerphone then click OK 14 Check Configure Dial out only and Network TCP IP then click Continue ...

Page 25: ...Conexant RCV56 HSF User s Guide 25 15 Click Close 16 Click Yes to restart your computer ...

Page 26: ... User s Guide 26 17 After restarting your computer please double click on the My computer icon on the desktop and double click on the Dial Up Networking icon 18 If your phonebook is empty please click OK to add an entry ...

Page 27: ...Conexant RCV56 HSF User s Guide 27 19 You may use the name provided or enter a different one then click Next 20 Select The non Windows NT server I am calling then click Next ...

Page 28: ...Conexant RCV56 HSF User s Guide 28 21 Enter the phone number of your local ISP and click Next 22 Select Point to Point Protocol PPP and click Next ...

Page 29: ...Conexant RCV56 HSF User s Guide 29 23 Consult with your local ISP for the choice then click Next 24 Enter your IP address if you have a fixed one or leave the value 0 0 0 0 then click Next ...

Page 30: ...Conexant RCV56 HSF User s Guide 30 25 Enter the IP addresses of a DNS and or WINS server or set 0 0 0 0 if you are not sure Then click Next 26 Click Finish ...

Page 31: ...t RCV56 HSF User s Guide 31 27 Click on the More buttons and select Edit entry and modem properties 28 Select Conexant SoftK56 Data Fax Speakerphone Modem from Dial using list and click on the Configure button ...

Page 32: ...r s Guide 32 29 Enable all the Hardware Features and select 115200 from Initial speed list then click OK 30 Click on the Server tab and enable three options of TCP IP Enable software compression and Enable PPP LCP extensions ...

Page 33: ...uide 33 31 Click on the Security tab and enable the option of Accept any authentication including clear text then click OK 32 Enter User name and Password then click OK The modem will access to your local ISP and get a connection ...

Page 34: ...56 HSF User s Guide 34 4 5 Windows 2000 1 Windows will detect the modem automatic please insert the driver CD supplied and clicks Next 2 Select Search for a suitable driver for my device recommended then click Next ...

Page 35: ...s Guide 35 3 Select Specify a location then click Next 4 Please type H HSF Win2K or use Browse to find the driver directly then click OK H is the letter of CD ROM drive If your country is Australia please type H HSF Win2K Aus ...

Page 36: ...Conexant RCV56 HSF User s Guide 36 5 Windows will found a driver for this device then click Next 6 Click Yes to continue 7 Click OK to continue ...

Page 37: ...Conexant RCV56 HSF User s Guide 37 8 Please type H HSF Win2K again then click OK 9 Click Finish to end this procedure ...

Page 38: ...exant RCV56 HSF User s Guide 38 Chapter 5 Select Modem Country 5 1 Windows 95 98 1 Move your cursor as following sequence Start Settings Control Panel and click Control Panel Then double click System icon ...

Page 39: ...Conexant RCV56 HSF User s Guide 39 2 Click Device Manager tab and select Conexant SoftK56 Data Fax Speakerphone PCI Modem then click Properties icon ...

Page 40: ...Conexant RCV56 HSF User s Guide 40 3 Click Country Select tab and select your country form the list then click Apply to confirm this setting ...

Page 41: ...Conexant RCV56 HSF User s Guide 41 4 Click OK to end this procedure ...

Page 42: ...e 42 5 2 Windows ME 1 Move your courser as following sequence Start Settings Control Panel and click Control Panel Then double click on the HSF Modem Region Select icon 2 Select a country from the list then click OK to end procedure ...

Page 43: ...er s Guide 43 5 3 Windows 2000 1 Move your cursor as following sequence Start Settings Control Panel and click Control Panel Then double click HSF Modem Country Select icon 2 Select your country form the list then click OK ...

Page 44: ...ME 1 Move your cursor as following sequence Start Settings Control Panel and click Control Panel Then double click on the Modems icon 2 To test the modem by clicking on the Diagnostics Select the COM port for Conexant SoftK56 Data Fax Speakpho and click on the More Info button ...

Page 45: ...Conexant RCV56 HSF User s Guide 45 3 If your modem is responding to AT commands and functioning correctly it means that your modem is working properly Click OK ...

Page 46: ...User s Guide 46 6 2 Windows 2000 1 Move your cursor as following sequence Start Settings Control Panel and click Control Panel Then double click on the Phone and Modem Options icon 2 Click Modems tab then click Properties ...

Page 47: ...Conexant RCV56 HSF User s Guide 47 3 Click Diagnostics tab then click Query Modem ...

Page 48: ...Conexant RCV56 HSF User s Guide 48 4 If your modem is responding to AT commands and functioning correctly it means that your modem is working properly Click OK ...

Page 49: ...s Guide 49 Chapter 7 Uninstalling Procedure 7 1 Windows 95 98 1 Open the Control Panel window and double click the icon of Add Remove Programs 2 Select Conexant SoftK56 Modem from the list and then click the Add Remove button ...

Page 50: ...Conexant RCV56 HSF User s Guide 50 3 Click Yes to remove the modem ...

Page 51: ...2 Windows ME 1 Move your cursor as following sequence Start Settings Control Panel and click Control Panel Then double click the icon of Add Remove Programs 2 Select Conexant SoftK56 Modem from the list and then click the Add Remove button ...

Page 52: ...Conexant RCV56 HSF User s Guide 52 3 Click Yes to remove the modem 4 Click OK to continue 5 Click Yes to end this procedure ...

Page 53: ...uide 53 7 3 Windows NT 4 0 1 Click Start Settings Control Panel on the desktop and double click on the Add Remove Programs icon 2 Select Conexant SoftK56 PCI Modem Uninstall only from the list and then click the Add Remove button ...

Page 54: ...Conexant RCV56 HSF User s Guide 54 3 Click Next 4 The modem driver was uninstalled successfully will appear then click Finish 5 Click Yes to restart your computer ...

Page 55: ... HSF User s Guide 55 7 4 Windows 2000 1 Click Start Settings Control Panel on the desktop and double click on the Phone and Modem Options icon 2 Click Modems tab and select modem then click Remove to uninstall modem ...

Page 56: ...Conexant RCV56 HSF User s Guide 56 3 Click Yes to end this procedure ...

Page 57: ...he COM port and IRQ have been set correctly and it does not conflict with any other board installed in your computer z Please go to Start Settings Control Panel Double click the System icon Select Device Manager and double click the Modem icon Select Rockwell SoftK56 Data Fax Speakerphone PCI Modem and click on the Properties button ...

Page 58: ...e sending commands at an acceptable baud rate at 300 1200 2 400 4800 9600 19200 38400 57600 or 115200bps z Make sure you are using an acceptable character format for example 8 data bits no parity one stop bit z Send AT F to modem it will recall original factory default setting Then try to execute AT commands again If the Modem could not dial out z Make sure that your phone cable is properly connec...

Page 59: ...swer mode if you do not hear a high pitch tone when you make a call z Perhaps you get a poor quality or noisy telephone lines wait to try another call If there was an Data error when making the connection z Make sure that your software data format is matched to remote side for example 8 N 1 z Make sure the modem flow control method is matched to communication application z Try to connect later may...

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