Concordia Xpress 0, User Manual

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36 Customer Service (800) 778-0990
Machine Warranty
Limited Warranty Statement and Disclaimers
Concordia warrants the Goods to be free from defects in materials and
workmanship under normal conditions for a period of either twelve (12)
months after the original date of shipment; or either 36,500 drink cycles;
whichever period ends first (“Limited Warranty period”), subject to the
terms set forth herein
.
In the event of a failure of the Goods during the Limited Warranty due to
a defect in materials or workmanship, subject to the warranty exclusions
set forth below, Concordia will arrange for the Goods to be repaired on-
site, without charge for labor or parts, if the limited warranty service
occurs during normal business hours (8:00 a.m. to 5:00 p.m., local time,
Monday through Friday, except holidays). If limited warranty service is
required outside normal business hours, you will not be charged for parts
but you will be charged for labor at Concordia’s scheduled rates.
The foregoing limited warranty represents the full extent of Concordia’s
liability with respect to the Goods. Your right to repair as specified above
is your sole and exclusive remedy against Concordia. In no event shall
Concordia be liable for damages of any kind, including but not limited to
special, indirect, incidental or consequential damages, arising from or
relating to the sale or use of the Goods, either during or after the term of
limited warranty.
Additional Limited Warranty Exclusions
This limited warranty does not cover cost of repairs made or attempted
by anyone other than Concordia-authorized personnel. In the event of
such unauthorized repairs, Concordia may void the limited warranty. In
addition, this limited warranty does not apply if Concordia determines
that a problem resulted from inadequate or improper maintenance,
improper operations, unauthorized alterations or adjustments, or use of
unapproved supplies. This includes, but is not limited to the following:
Evidence of abnormal wear and tear due to abuse, misuse, or improper
maintenance;
Water used with the Goods that exceeds three grains of hardness per
gallon or substantially similar standard;
Inoperative or dirty milk delivery system from improper maintenance;
Jammed or impacted coffee grinder caused by foreign objects in grinder;
Plugged drain;
Inoperative brew group due to improper maintenance;
Insufficient water supply and/or insufficient or incorrect power;
Improper recalibration due to the use of different coffee beans, type of
milk or size of cups;
Relocation of the Goods from originally approved location;