10
SERVICE
A unit that is not functioning properly should not be used. It is recommended that all servicing be done by
a service facility authorized by CONCOA. Contact CONCOA Customer Service in Virginia Beach, Virginia
for systems still covered by the warranty. For items not covered by the warranty, contact the nearest
CONCOA District Sales Office for assistance.
If so advised, the unit should be sent to a service facility authorized by CONCOA. Do the following before
shipping:
1. Adequately package the system. If possible package in the original shipping container.
2. Ship prepaid.
3. Include a statement of the observed deficiency.
4. Indicate the gas service that the equipment was used on.
5. Purge all equipment before shipment to protect the transporter and service personnel. The purging is
especially important if the equipment has been in hazardous or corrosive gas service.
Return trip transportation charges are to be paid by the Buyer. In all cases where the warranty has expired,
repairs will be made at current list price for the replacement part(s), plus a reasonable labor charge.
