conceptD 7 Ezel User Manual Download Page 81

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Frequently asked questions - 81

If you still encounter problems after going through the corrective

measures, please contact your dealer or an authorized service center

for assistance.

I/O parity error

Contact your dealer or an authorized service

center.

Keyboard error or no

keyboard connected

Contact your dealer or an authorized service

center.

Keyboard interface

error

Contact your dealer or an authorized service

center.

Memory size

mismatch

Press

(during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Error messages

Corrective action

Summary of Contents for 7 Ezel

Page 1: ...USER S MANUAL ...

Page 2: ...ter it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and may contain information or features that do not apply to your computer Ac...

Page 3: ... a device 37 Connecting to the Internet 39 Connecting to a wireless network 39 Connecting to a wireless LAN 39 Connecting with a cable 43 Built in network feature 43 ConceptD Palette 44 The ConceptD Palette main screen 44 Color profile setting 44 TrueHarmony setting 46 Performance control 46 Monitoring 47 Split Screen 47 App Center 48 Advanced Settings 48 Enable PrtScn Key to launch Screen Snip to...

Page 4: ...shooting tips 80 Error messages 80 Internet and online security 82 First steps on the net 82 Protecting your computer 82 Choose an Internet Service Provider 82 Network connections 84 Surf the Net 85 Internet security software 86 ...

Page 5: ...er and your health Where to find the power button ports and connectors Windows 11 interface overview Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using ConceptD s bundled software ...

Page 6: ...ng Once you have connected to the internet you can download updates for your computer from http go acer com support 1 The link will open the ConceptD Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the ConceptD identification utility that will...

Page 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Page 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work normally please contact your nearest authorized ConceptD service center Guidelines for safe battery usage Precautions when charging batteries The useful lifespan of a battery is ad...

Page 9: ...id the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated area Avoid direct sunlight high temperatures and high humidity Do not leave your device s battery completely discharged for a long period of time this may cause battery deformation or damage We recom...

Page 10: ... at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the operation time becomes noticeably shorter than normal check an authorized reseller to purchase a new battery Use the battery only for its...

Page 11: ...s household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery replacement must be done by an Acer authorized repair facility Recharge the battery by following the instruction included in the product documentation Note Please refer to www acer com for battery sh...

Page 12: ... view Icon Item Description 1 Microphones Internal stereo digital microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 3 Touchscreen Displays computer output supports multi touch input 4 SD card reader Accepts one Secure Digital SD SDHC or SDXC card Only one card can operate at a time 2 3 4 5 1 ...

Page 13: ... when fully charged with the AC adapter plugged in Power indicator Indicates the computer s power status Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 Backlit keyboard For entering data into your computer See Using the keyboard on page 17 3 Touchpad Touch sensitive pointing device Icon Item Description 2 3 1 ...

Page 14: ...lay DisplayPort port Connects to a display device using the high definition DisplayPort interface 2 HDMI port Supports high definition digital video connections 3 USB port Connects to USB devices 4 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network Pull the lip down to open the port fully 5 DC in jack Connects to an AC adapter 6 Ventilation and cooling fan Allows the computer to...

Page 15: ...on Item Description 1 Noble lock slot Connects to a Noble compatible security lock 2 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 3 USB port with power off charging Connects to USB devices 4 USB Type C Thunderbolt 4 port Connects to USB devices with a USB Type C connector Supports Thunderbolt 4 and displays 5 Headset speaker jack Connects to au...

Page 16: ...ery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 2 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 3 Speakers Deliver stereo audio output 1 3 2 ...

Page 17: ...racters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Scroll Lock When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applicati...

Page 18: ...volume Increases the sound volume NumLk Turns the Numeric Lock on or off Icon Description Hotkey Icon Description Fn Home Scrolls to the beginning of a document Fn Pg Up Scrolls the page up Fn Pg Dn Scrolls the page down Fn End Scrolls to the end of a document Note To swap the hotkey and special function of the F1 to F12 keys change the function key setting in the BIOS to open the BIOS press F2 wh...

Page 19: ...Ezel HingeTM 19 EZEL HINGE TM The computer features Ezel HingeTM to flip the display in six different modes You can choose a mode to fit your needs Share Stand Pad Display Float Notebook ...

Page 20: ...20 Ezel HingeTM To get familiar with the Ezel HingeTM please refer the following actions when you adjust the screen ...

Page 21: ...tive Stylus 21 ACTIVE STYLUS Remove or insert the stylus Item Description 1 Eraser button Erases an object 2 Right click button Acts like a right mouse button Note Function may vary depending on apps 1 2 ...

Page 22: ...he Internet 4 Task View Allows to switch between running applications and add the virtual desktop 5 Widgets Provides the weather news stocks and sports information 6 Power Shut down sleep or restart your computer 7 Quick settings Displays the situation of network connection battery level and sound setting You can toggle quick actions to instantly adjust or open settings 8 Notification Displays the...

Page 23: ...m Start to remove the app from Start How do I make an app appear on my taskbar If you re in all apps list and you want to make an app appear on the taskbar right click an app and select More Pin to taskbar Can I turn off notifications Press the Windows key or select the Windows Start button and select Settings System Notifications From here you can enable disable notifications for all of your apps...

Page 24: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Page 25: ...ipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that windo...

Page 26: ... right hand corner of the screen select the Network Sound and Battery icon to open the Quick settings pane 2 Select All settings 3 Select Bluetooth devices Touchpad 4 Now you can adjust the settings to suit your personal needs You can switch off the touchpad if you prefer to use a mouse Or you can adjust the touchpad sensitivity to suit your needs Scroll down to see more settings ...

Page 27: ...ata or create a factory default backup If you cannot access Acer Care Center click Settings in the Start menu select System and then click Recovery Creating a file history backup Recovery Management allows you to quickly and easily back up your files and restore them if the originals are lost damaged or deleted 1 From Start select Care Center in all apps list then Recovery Management 2 Select the ...

Page 28: ...28 Recovery 3 Click Set up syncing for OneDrive folder syncing to continue 4 Make sure the folders that you want to back up are selected and click Start back up to continue ...

Page 29: ...Recovery 29 5 You can select View sync progress to watch files sync until it completes 6 To open the OneDrive folder double click OneDrive icon in the notification area ...

Page 30: ... Backup wireless and LAN drivers Choose a folder to save your drivers and select OK 3 You will be shown the backup progress on the screen Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them before reinstalling Windows Reset this PC and keep my files 1 From Start select Care Ce...

Page 31: ...Recovery 31 3 Click Reset PC to Choose an option 4 Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files ...

Page 32: ... 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud download 6 Click Change settings to open the Choose settings options ...

Page 33: ...rams without removing your personal files Click Reset to continue This will take a while and your PC will restart 9 You will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 11 Follow the process until it completes Important If you hav...

Page 34: ...ck to its factory default settings without removing your personal files Reset this PC and remove everything 1 From Start select Care Center in all apps list then Recovery Management 2 Select the Restore tab and click Get Started to open the Recovery window 3 Click Reset PC to Choose an option ...

Page 35: ... your PC back to its factory default 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud download 6 Click Change settings to open the Choose settings options ...

Page 36: ... will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 11 Follow the process until it completes 12 When your PC has completed the reset process Windows will use factory default settings ...

Page 37: ...l Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Blue...

Page 38: ...ttery icon in the lower right hand corner of the screen to open the Quick settings pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is ...

Page 39: ...l area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required Conc...

Page 40: ... of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 Select Manage WiFi connections Note Please refer to your ISP or router documentation for details on connecting to the internet Note If Wi Fi is turned off please click Wi Fi ...

Page 41: ...Connecting to the Internet 41 4 You will see a list of available wireless networks Select the one you wish to use 5 Once you select a wireless network select Connect ...

Page 42: ...42 Connecting to the Internet 6 If required enter the network s password ...

Page 43: ...h a cable Built in network feature If your computer has a network port plug one end of a network cable into the network port on your computer and the other end into a port on your router refer to the image below Then you ll be ready to get online ...

Page 44: ...ConceptD Palette main screen The main screen gives you an overview of current system status You can also switch color profile performance setting and sound effect easily Color profile setting Select Adobe RGB to switch the setting for the screen You can choose different color profiles Adobe RGB DCI P3 sRGB or Rec 709 to fit your needs Use Native to apply the color setting of your display without a...

Page 45: ...ndard Movie Game Eye Protection Office or Sport You can also adjust the color profile if needed Note The color profiles listed may vary depending on your computer s configuration You can also check the latest version from Acer website http go acer com support ...

Page 46: ... ECO Allows you to reduce operating noise with lower fan speed suitable for working at night or doing a presentation Balanced Allows you to use productivity tools more smoothly suitable for Adobe Photoshop Autodesk 3ds Max etc Performance Allows you to increase CPU performance when system is under heavy use suitable for making rendering Note If the AC adapter is disconnected performance control op...

Page 47: ...m Monitoring page click CPU GPU or System tab to check processor and system loading Split Screen Use Split Screen to divide the screen into different pre defined areas without manually adjusting the size and the position of the windows ...

Page 48: ... favorite apps into the app center Advanced Settings Select the Settings to change settings for your system You can change temperature units or turn keyboard backlight off automatically if no action within 30 seconds You can also switch the function and special key priority for the F1 to F12 keys or disable the Windows and menu keys ...

Page 49: ... Settings to change the hotkey of Screen snip Scroll down to On screen keyboard access keys and Print screen section in Keyboard settings Turn on the option from Use the Print screen button to open screen snipping Then you can press PrtScn key to capture the screen in different types ...

Page 50: ...Before you start to view the clipboard history enable the option Turn on the Clipboard function to manage the copied items Press Windows key V to view the clipboard history You can find all items text or images you copied and click the item you want to paste ...

Page 51: ...here on the screen and show you the RGB CMYK HEX or HSB color codes Select the shortcut keys from the drop down list under Color Picker Press the shortcut keys to launch the color picker tool Click the icon then select the color from the screen to get the particular color code ...

Page 52: ...ard Shortcuts Select the shortcut keys from the drop down list under On screen Keyboard Shortcuts Press the shortcut keys you selected to launch the on screen keyboard while using the Photoshop You can move the cursor to the virtual keyboard icon to know the shortcut keys function and use the keys to become more efficient ...

Page 53: ...monitor from your laptop Sync up the color profile When the color profile settings are different between ConceptD monitor and laptop you can select Apply from the system notification to sync the color profile on the monitor Change the color profile You can change the color profile on the ConceptD monitor from ConceptD Palette Up to 3 external devices ...

Page 54: ...e Select the screen number to switch the device Select the device to adjust the color profile Icon Color Description 1 Amber Selected device 2 Gray Unselected device 3 Red The color profile is different from main device ...

Page 55: ... to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned to...

Page 56: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Page 57: ...authorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 63 User Password secures your computer against unauthorized use Combine the use of this password with password ...

Page 58: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Page 59: ...ock your ConceptD notebook In order to use the fingerprint reader you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity How to use the fingerprint reader Select the Start button then select Settings Accounts Sign in options to set up Windows Hello 1 In Fingerprint recognition Windows Hello select Set up to configure the fingerprint reader ...

Page 60: ...60 Fingerprint Reader 2 In the Windows Hello setup window select Get started to begin the fingerprint configuration 3 Enter your PIN to confirm your identity ...

Page 61: ...ader 61 4 When the Windows Hello setup window appears follow the onscreen directions Press and hold your finger on the fingerprint sensor and then lift Repeat this step until the fingerprint configuration is complete ...

Page 62: ...to sign in or unlock your computer by placing your fingerprint on the fingerprint reader You may select Add another finger to add another fingerprint to unlock the computer Note If the notebook has multiple accounts you can set up access separately and automatically switch between accounts ...

Page 63: ...nce in the BIOS utility activate the BIOS utility then press F1 to access Advanced Settings to select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then press F1 to access Advanced Settings to select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to ena...

Page 64: ...wer Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then search for Choose a power plan 2 ...

Page 65: ...Power management 65 3 Select Change settings that are currently unavailable 4 Scroll down and disable Turn on fast start up 5 Select Save changes ...

Page 66: ...nnect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Fully deplete the battery until the bat...

Page 67: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Page 68: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Page 69: ...he keyboard pointing device printer external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer...

Page 70: ...annot find an electrical outlet reduce the drain on the battery by putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer When you are moving within a larger distance for instance traveling locally or internationally after shutting down the computer and disconnecting any external devices pack the computer in a protectiv...

Page 71: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Page 72: ...USB port Note Two USB standards are currently available on ConceptD computers USB 2 0 High speed USB and USB 3 2 Gen 1 Gen 2 SuperSpeed USB USB 2 0 ports on ConceptD computers have a black tongue in the port while USB 3 2 Gen 1 Gen 2 ports have a blue tongue For best performance USB 3 2 Gen 1 Gen 2 devices should always be plugged into USB 3 2 Gen 1 Gen 2 ports Consult your device s documentation ...

Page 73: ...a single Thunderbolt 4 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 4 ports support transfer speeds up to 40 Gbps and USB devices with a Type C connector at lower speeds typically up to 5 Gbps Other USB or older Thunderbolt devices with a USB Type C connector or adapter are supported but transfer speeds may be reduced and certa...

Page 74: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Page 75: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 76: ...Got a question In this section you will find Frequently asked questions Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 77: ...to the power outlet If power is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing ...

Page 78: ...er does not work Make sure that the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your compu...

Page 79: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and ...

Page 80: ... be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized...

Page 81: ... O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 82: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Page 83: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Page 84: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 85: ...ser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge app or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going perso...

Page 86: ...eak malware into a user s device unnoticed sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing e...

Page 87: ... types of malware they like to deploy once they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the compute...

Page 88: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Page 89: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Page 90: ...ine security However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

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