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Comtrol DeviceMaster Serial Hub, User Manual

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Comtrol DeviceMaster Serial Hub User Manual Download Page 70

70 - 

DeviceMaster AIR User Guide

: 2000365 Rev. C

 Troubleshooting and Technical Support

Technical Support

Technical Support

If you are using an NS-Link driver for a Microsoft system, you should review the 
troubleshooting section in the 

NS-Link User Guide for Microsoft Operating 

Systems

 (Page 8) before contacting Technical Support. 

It may contain troubleshooting procedures that you may want to perform before 
contacting Technical Support because they will request that you perform, some or 
all of the procedures before they will be able to help you diagnose your problem. If 
you need technical support, contact Comtrol using one of the following methods.

Contact Method

Corporate Headquarters

Comtrol Europe

Customer support

http://support.comtrol.com/online

Downloads

http://support.comtrol.com/download.asp

Web site

 

http://www.comtrol.com

http://www.comtrol.co.uk

Fax

(763) 494-4199

+44 (0) 1 869-323-211

Phone

(763) 494-4100

+44 (0) 1 869-323-220

Summary of Contents for DeviceMaster Serial Hub

Page 1: ...User Guide...

Page 2: ...mentioned herein may be trademarks and or registered trademarks of their respective owners Third Edition April 29 2006 Copyright 2004 2006 Comtrol Corporation All Rights Reserved Comtrol Corporation m...

Page 3: ...gs 23 Loading Wireless Configuration System Settings 24 Restoring Default Wireless Configuration System Settings 25 Using the Reset Button 25 Using a Web Browser 25 Network Configuration for the Seria...

Page 4: ...ocketServer and Bootloader 51 Telnet Method SocketServer and Bootloader 53 Configuring Passwords 54 Redboot Command Overview 55 Hardware Specifications and Compliance Notices 57 Electromagnetic Compli...

Page 5: ...itial Configuration on Page 9 for web browser requirements The DeviceMaster AIR supports Ad Hoc or Infrastructure mode Ad Hoc mode simply refers to peer to peer wireless networking Ad Hoc does not req...

Page 6: ...m Each wall or ceiling can reduce your DeviceMaster AIR unit s range from 3 to 90 feet 1 to 30 meters 2 Be aware of the direct line between the DeviceMaster AIR and the device with which it communicat...

Page 7: ...tallation Quick Start You can use the following links to quickly access and print specific procedures 1 Configure the wireless settings using Hardware Installation and WLAN Configuration on Page 9 2 C...

Page 8: ...ceMaster AIR default application that is loaded on the unit NS Link Drivers and User Documentation Download from Web NS Link Driver for Linux Systems which is the Linux NS Link driver if you want to u...

Page 9: ...Master AIR Note The computer that you are using for initial configuration must have an IP address within the same range as the WLAN IP address of the DeviceMaster AIR see Assigning a Static IP Address...

Page 10: ...power receptacle to reset it to the factory defaults 9 Type admin in the User Name field and select Ok Note Do not enter a password during the initial installation A password is configured later in t...

Page 11: ...0365 Rev C 11 Connecting the Hardware and Initial Configuration 11 Select Next when the Welcome screen appears 12 Optionally enter a password in the Set Password screen and select Next Note It is reco...

Page 12: ...age 14 if you want to configure the DeviceMaster AIR to operate in Ad Hoc mode Infrastructure Mode Infrastructure mode requires an access point or wireless router for operation a Enter the SSID for th...

Page 13: ...figuration DeviceMaster AIR User Guide 2000365 Rev C 13 Connecting the Hardware and Initial Configuration d Select Close e Select Next in the Set Wireless LAN Connection screen to continue f Go to Ste...

Page 14: ...de b Enter the SSID c Enter the Channel from the drop list Remember all members must use the same channel number Note For a description of Ad Hoc mode see the Product Overview on Page 5 14 Optionally...

Page 15: ...n IP address for the wireless portion of the DeviceMaster AIR you will need to configure the serial portion Configuring an IP Address Static or DHCP Use the following procedure to configure a static I...

Page 16: ...ddressing Select Dynamic IP Address and select Apply Note If you have not done so give your System Administrator the WLAN MAC address of the DeviceMaster AIR so that they can assign an IP address from...

Page 17: ...se the web browser 8 If necessary reset your computer s IP address back to its original values 9 Ping the new IP address and verify that it responds 10 Remove the Ethernet cable from the network port...

Page 18: ...ou pinged in Step 9 in Configuring an IP Address Static or DHCP If the ping fails re connect the WLAN port to the Ethernet network open your web browser enter the IP address and check other configurat...

Page 19: ...cable between the WLAN port on the AIR and the Network port on a DeviceMaster 16 or 32 port 2 Verify that the Status LEDs on the other DeviceMaster unit are lit Note The Status LED flashes while booti...

Page 20: ...Infrastructure is the default setting 6 Optionally change the AP Name to rename your access point This is recommended if you have more than one access point on your network 7 If necessary change the S...

Page 21: ...r 64 128 or 256 bits in length c Select the Key Type ASCII or Hexadecimal d Enter the appropriate digits or letters for up to 4 keys Select the key you wish to use Hexadecimal digits consist of the nu...

Page 22: ...to change the password that supports the wireless port 1 Open the web browser and enter the DeviceMaster AIR IP address 2 Select or type in user name in the User Name field 3 Enter the password if a...

Page 23: ...dmin tab to save the current settings onto the local hard drive 1 Open the web browser and enter the DeviceMaster AIR IP address 2 Select or type in user name in the User Name field 3 Enter the passwo...

Page 24: ...has an IP address within the same range as the WLAN IP address of the DeviceMaster AIR After updating the wireless firmware the DeviceMaster AIR is reset to the default IP address 192 168 0 30 1 Open...

Page 25: ...tton between the antenna and the power receptacle Press the button for a few moments to revert to the factory default settings of the DeviceMaster AIR For a list of the defaults see Factory Default Se...

Page 26: ...26 DeviceMaster AIR User Guide 2000365 Rev C Hardware Installation and WLAN Configuration Using a Web Browser 5 Select Restore from the System Settings group and Yes 6 Select Continue...

Page 27: ...of additional software There are many methods that you can use to configure the network settings Select the method that suits your environment PortVision Plus is the fastest and easiest way to configu...

Page 28: ...PortVision Plus from the last installation screen and allow PortVision Plus to create shortcuts for the COM port utilities Test Terminal and Port Monitor 4 Select the Scan button so that PortVision Pl...

Page 29: ...network settings on the DeviceMaster AIR 1 If you have not done so install PortVision Plus Installing Updating and Removing PortVision Plus on Page 28 2 Start PortVision Plus from the Start button Pro...

Page 30: ...ion about using this screen open the PortVision Plus help system You can access the help system using the Help button or go directly to the help for this property page by select the Network Settings h...

Page 31: ...driver or SocketServer for the correct communications mode before connecting any devices The default mode in the NS Link drivers is RS 232 There is a remote possibility that connecting a peripheral fo...

Page 32: ...tus LED on the device is lit indicating you have power and it has completed the boot cycle Note The Status LED flashes while booting and it takes approximately 15 seconds for the bootloader to complet...

Page 33: ...r to build additional plugs or replace a missing RS 232 loopback plug Pins 1 to 4 to 6 Pins 2 to 3 Pins 7 to 8 to 9 Wire the following pins together for an RS 422 loopback plug Pins 2 to 3 Pins 7 to 8...

Page 34: ...e peripheral to determine the pinouts for the signals above DB9 Straight Through Cables RS 232 485 Use the following figure if you need to build an RS 232 or RS 485 straight through cable Straight thr...

Page 35: ...trol is desired when the serial port receive data is transmitted to the network there are two user configurable features that can be used EOL Detect and Serial Rx Timeout on the Edit Port Configuratio...

Page 36: ...DP s broadcast capabilities UDP differs from TCP in that a UDP transmission does not first require a connection to be opened before sending data and the receiving device does not issue acknowledgement...

Page 37: ...is running on the DeviceMaster AIR the NS Link loads when you open a web browser session If the NS Link driver is not running not installed or not enabled the default SocketServer loads when you open...

Page 38: ...38 DeviceMaster AIR User Guide 2000365 Rev C Configuring SocketServer SocketServer Versions...

Page 39: ...You can download the latest driver see Locating Software and Documentation on Page 8 If you are not successful uploading SocketServer to the DeviceMaster AIR the first time do not upload Bootloader I...

Page 40: ...procedure to upload firmware Note PortVision Plus cannot upload the wireless firmware See Updating the Wireless Firmware on Page 43 1 Make sure that you have downloaded and if necessary unzipped the...

Page 41: ...The RTS Updater Utility mainly supports Windows NT Use the following procedure to install or update the RTS Update utility 1 Unzip the 1800165 exe file if you downloaded or unzip the utility from the...

Page 42: ...onfirm that it is the DeviceMaster AIR that you want to update Note If it is not the correct DeviceMaster AIR enter correct IP address and repeat Step 1 3 Browse to the location of the bin file for So...

Page 43: ...ader 4 Select the Download button to start the update procedure 5 Select the Close button after the download has completed 6 Verify the new Bootloader version a Select the Reset button and quickly sel...

Page 44: ...30 To save the configuration settings see Saving the Wireless Configuration System Settings on Page 23 1 Make sure that you have downloaded and if necessary unzipped the wireless firmware Latest Firm...

Page 45: ...Firmware DeviceMaster AIR User Guide 2000365 Rev C 45 Updating the Wireless Firmware 6 Select the Admin tab 7 Select Browse from the Firmware Upgrade group 8 Locate the file that you downloaded and se...

Page 46: ...e 11 You will need to reconfigure the wireless settings of the DeviceMaster AIR If you saved the configuration settings see Loading Wireless Configuration System Settings on Page 24 To reconfigure the...

Page 47: ...up serial connection with a terminal server program for example HyperTerminal or Minicom and the DeviceMaster AIR 1 Connect the null modem cable shipped with your device from an available COM port on...

Page 48: ...programmed a password 2 Type reset and close the session 3 Open a new telnet session enter the DeviceMaster AIR IP address and the password 4 Type dis to disable the bootloader 5 Verify that the syst...

Page 49: ...ss must also be valid for the network to which it is attached For example The network segment must be 192 168 250 x to telnet to the DeviceMaster AIR default IP Use the following procedure to program...

Page 50: ...see Updating Firmware on Page 39 4 Type reset to reset the DeviceMaster AIR if you do not have any other related Redboot tasks Resetting the DeviceMaster AIR When you have completed your tasks in Red...

Page 51: ...e following values Bits per second 57600 Data bits 8 Parity None Stop bits 1 Flow control None 4 Reset the DeviceMaster AIR disconnect and reconnect the power cable 5 Immediately type DM and press Ent...

Page 52: ...et at the RedBoot prompt Note In a few seconds the ethernet and PWR LEDs cycle through a light sequence once and the update is complete 13 Start your internet browser and enter the IP address of the D...

Page 53: ...erver_IP_Addr Downloaded_File_Name Note The default IP address is 192 168 250 250 8 When the RedBoot prompt appears after approximately one minute if you are uploading the Bootloader and approximately...

Page 54: ...em for information about email notification Use the following procedure to establish the DeviceMaster AIR password for the Web and telnet server Establishing a password prevents unauthorized changes t...

Page 55: ...n dump b location l length Displays hex dump of a range of memory fis cmds Manages flash images See the Redboot User s Guide located at this address on the CD or ftp site Dev_Mstr AIR Software RedBoot...

Page 56: ...56 DeviceMaster AIR User Guide 2000365 Rev C RedBoot Procedures Redboot Command Overview...

Page 57: ...ass A limit Yes Immunity EN55024 1998 IEC 1000 4 2 EN61000 4 2 1995 ESD IEC 1000 4 3 EN61000 4 3 1996 RF IEC 1000 4 4 EN61000 4 4 1994 Fast Transient IEC 1000 4 5 EN61000 4 5 1995 Surge IEC 1000 4 6 E...

Page 58: ...hernet network default values IP address Subnet mask Gateway 192 168 250 250 255 255 0 0 192 168 250 1 LAN Ethernet network protocols TCP UDP BOOTP TFTP ICMP ARP SNMP MIB II Telnet HTTP WLAN Ethernet...

Page 59: ...5db Barker 2Mbps 3db Barker 1Mbps 0db WLAN port transmitter output power 15dBm 2dB WLAN port external antenna type Detachable 1 0dB gain with reverse SMA connector WLAN port over driving levels Toler...

Page 60: ...N and WLAN port on the AIR If the red Duplex LED is lit it indicates full duplex activity between the LAN and WLAN port on the AIR If the red 100 LED is lit it indicates a working 100 MB Ethernet conn...

Page 61: ...ble Always check to make sure that you have selected the correct type of cable for your other devices on the network An Ethernet cable is connected between the WLAN connector and the same network segm...

Page 62: ...19 This equipment complies with part 15 of FCC rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference recei...

Page 63: ...less Bridge Read the following descriptions if you are having problems Questions Problem Answers How do I assign a static IP address in Windows 2000 XP 2003 See Assigning a Static IP Address on Page 6...

Page 64: ...m trying to establish a BSS at the same time which can result in multiple singular BSSs being established rather than a single BSS with multiple clients associated to it Check that the Network Connect...

Page 65: ...trol Panel and double click on Network Connections 2 Right click on Local Area Connections select Properties highlight Internet Protocol TCP IP and select Properties 3 Select Use the following IP addr...

Page 66: ...the same for all the computers on the network for example 255 255 255 0 A default gateway is not required Note You may want to note the original IP information to return the PC to it s original IP co...

Page 67: ...pplications device names above COM9 require the prefix in order to be recognized For example to reference COM20 use COM20 as the file or port name If using NS Link for a Microsoft system you can use o...

Page 68: ...have previously programmed the IP address subnet mask and IP gateway The NS Link driver uses Port 4606 11FE h to communicate with the Comtrol device When using a sniffer to track NS Link packets filte...

Page 69: ...normal NS Link load process is 1 If NS Link determines that it needs to load a device it resets the device It does this to get the device into Redboot mode Only Redboot accepts load binary commands w...

Page 70: ...dures that you may want to perform before contacting Technical Support because they will request that you perform some or all of the procedures before they will be able to help you diagnose your probl...

Page 71: ...g 20 default 59 COL LED 60 command terse response mode 55 compliance electromagnetic 57 Comtrol Utilities downloading latest 8 configuration DHCP WLAN 16 IP address WLAN 15 loading WLAN settings 24 ne...

Page 72: ...eless bridge connection 19 WLAN interface 58 WLAN protocols 58 execute code at location 55 external antenna type WLAN default 59 F fax Technical Support 70 firmware downloading latest 8 updating 39 fi...

Page 73: ...hanging 20 WLAN default 59 operating range WLAN 58 over driving levels WLAN 59 overview installation steps 5 P parity NS Link 58 password admin changing WLAN 22 administrator Redboot 55 WLAN 59 passwo...

Page 74: ...5 transmission rates WLAN default 59 transmitter output power WLAN 59 troubleshooting 63 tunneling serial 35 Tx LED 31 U UL 60950 compliance 57 Updater Utility installation 41 using 41 updating firmwa...

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