COMPRO VideoMateIP50 Installation Manual Download Page 35 | Manualshive

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COMPRO VideoMateIP50 Installation Manual Download Page 35

35

c.

Please ensure that your security setting under Internet Explorer
allows the installation of ActiveX component by adding the IP
address of the camera to the list of trusted sites in Internet
Explorer.

If you’ve done all of the above and still unable to get the video /
audio  on  the  browser,  please  delete  all  of  the  files  under  OS
Drive\Program Files\Compro Embedded and reinstall the ActiveX
client.  Finally,  if  you  encountered  the  error  where  the  browser
returned “213 file not found”, please restart your computer which
should help in this situation.

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Summary of Contents for VideoMateIP50

Page 1: ...VideoMate IP50 50W Indoor Fixed Network Camera Installation Guide Compro Technology Inc www comprousa com...

Page 2: ...respective owners COMPRO makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability quality or fitness for any particular purpose The information in...

Page 3: ...Web Browser Access Internet Explorer 20 The Internet Setting 22 Access the IP Camera via 3GPP Mobile Phone 23 Access the IP Camera via iPhone mobile device 24 Start ComproView 25 Firmware Update 30 T...

Page 4: ...Package Contents IP50 IP50W indoor network IP camera Quick Installation Guide Software CD Includes ComproView software and manual file DC adapter AC100V 240V in DC12V Screws for ceiling mount Screw mo...

Page 5: ...5 Assembly and Disassembly the Stand Assembly Disassembly...

Page 6: ...angle to the desire position Cable Connections If user connects the IP camera on the intranet then the same group of user can share that IP camera to use 1 Plug in the power adapter to camera 2 Use th...

Page 7: ...the area or try to shut off other appliances 2 Since wireless cameras cause interferences during transmission you may encounter erratic behaviors when there are more than 10x operating in close proxim...

Page 8: ...60mA Floating TTL 5 7 Digital Output Port Max 24VDC 1A or Max 125VAC 1A You can only use either the normally open NO or normally closed NC at any given time Note The above output scenario is where the...

Page 9: ...tep by step install IP camera hardware and software on your system 1 Insert the Compro software installation CD to CD ROM drive it will automatic start the program for installation please select your...

Page 10: ...ra as the picture shown or you can click to watch the tutorial video After connect all the network and power cables please click Next 4 Check the LED light of IP camera is working properly And click N...

Page 11: ...ur camera please click Unblock 6 Step2 Now it will searching all the available cameras from your local network 7 You can select your camera from the list on the left side and it will display video liv...

Page 12: ...he default password is admin 9 Please check the camera name date and time settings 10 Select your IP address configuration by DHCP Obtain IP address automatically or you can manually input IP address...

Page 13: ...method and input passphrase then select the IP address configuration 13 Step4 If you want to use iDDNS service please click Yes and input the address name you desire then click Check Availability to...

Page 14: ...using http xxx input by yourself iddns org to access your IP camera from browser If your local LAN and router have setup firewall to prevent attack from outside you have to setup the http port from y...

Page 15: ...setup the same port as your router for using the RTSP service 17 Step9 You can click the link on the screen to direct access the web page of your IP camera and if you want to setup another IP camera...

Page 16: ...uage for setup 20 Please read the license agreement then select I accept the terms of the license agreement and then press the Next button to continue the install process 21 Please enter the user name...

Page 17: ...ection and then press the Next button to continue the install process 23 If user chooses the Custom selection user could choose the specific file folder to install the program 24 After all the setting...

Page 18: ...all process completed the ComproView system is finished the installation Please click Yes to restart your system 27 After restart your system you will see the iWizard and ComproView icons on your desk...

Page 19: ...time anywhere 3 Accessing a single camera via 3GPP capable phone over the internet This is the preferred way of monitoring your camera when you are out of the house and have no access to a computer Ho...

Page 20: ...ing steps 1 Open the Internet Explorer 2 Enter the IP 50 50W s IP address 3 User will see the dialog to request the user name and password please enter the valid username and password of IP camera and...

Page 21: ...uld start to use web browser to use IP camera function Note If your IP camera falls behind firewalls you will need to set port forwarding for ports 80 and 554 default value to the internal IP address...

Page 22: ...ser will see the Detail button please press it and try to find the UPnP selection Please select it and add it into user s operation system 2 If user uses the router user should easy to see the IP addr...

Page 23: ...ng the 2nd stream you will notice a drop in the frame rate in the primary stream This is a normal behavior since the hardware has to process two streams instead of just one 2 Please apply for a Dynami...

Page 24: ...s IE Google Chrome Safari FireFox Linux FireFox Mobile Device iPhone iPod Touch BlackBerry Android WM and Major Brand Mobiles Please follow the steps below to watch the video on your mobile device Ste...

Page 25: ...ction range You can start the ComproView program from start All Programs ComproView ComproView 1 At the log in window please enter the user name and password to gain access to the system The default u...

Page 26: ...the finish button to repeat Step4 until all available cameras had been set Once the above are done your security system had been set Lastly all of the schedule detection and recording will only be sta...

Page 27: ...on bar Once the Setup button had been pressed user should see the main console panel below the live view window please go for Setup Camera menu One click for Device column Setup 4 After IP Camera setu...

Page 28: ...28 5 If the desire model shows up on above column please select it and press Add button to add in the system...

Page 29: ...Resolution Compression Rotation Enable Audio Enable IO and Enable PTZ After all the selections are ready presses the OK button to close the IP Camera setting 8 Upon IP Camera Setup is completed please...

Page 30: ...IP from the available local DHCP server To reset the camera please power on the camera for 2minutes then press and hold the reset button on the back of the camera for 10 seconds in order to reset set...

Page 31: ...board program ComproView and remote viewing via Internet Explorer Initial Hardware Software Setup Installation After you ve successfully connected the power and network port of the IP50W please ensure...

Page 32: ...rt the following troubleshooting procedure Hardware wiring check a Please check that the camera had been connected to either the wired or wireless network and had been powered on for 2 minutes You can...

Page 33: ...tenance log or similar wordings in your router Camera Reset After you ve check through the above steps you should be able to use the IP Utility to scan for the camera which you ve just installed If no...

Page 34: ...oes not operate under other internet browsers in the time being No user interface in the browser This could be related to three possible causes a ActiveX was not installed Please install the ActiveX a...

Page 35: ...ed sites in Internet Explorer If you ve done all of the above and still unable to get the video audio on the browser please delete all of the files under OS Drive Program Files Compro Embedded and rei...

Page 36: ...choose the camera which you wish to utilize and follow the Wizard s guide However should the scan result to be negative you can check the following steps to gain access to the camera 1 Check the unive...

Page 37: ...Windows Firewall setting and click on Add program Please select ComproView and click on OK to add ComproView to the exception list Alternatively you may wish to restart ComproView to see if this solv...

Page 38: ...ess at the IP camera site is 61 220 20 16 c The client user is trying to view the video audio stream remotely 1 Please ensure that the camera s image quality is set corresponding to the host s upload...

Page 39: ...the camera from a remote location Please type in the DDNS address or the static IP address depending on your configuration For example in this case you should enter http 61 220 20 16 80 into the Inter...

Page 40: ...bmit an email for support please check the troubleshooting list above You may fill out the form http comprousa com en form htm or directly email to support comprousa com Compro Technology Inc www comp...

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