Troubleshooting
Troubleshooting
Most eBOX malfunctions occur due to incorrect
operation, which means they cannot be registered
by the device and thus cannot be displayed. This
includes the following situations, among others:
• No power source connected
• Charging cable connected incorrectly
If a malfunction continues to occur despite
following the instructions for use, we recommend
restarting the eBOX. To do this, disconnect the
eBOX from the power supply for a short time
by switching off the circuit breaker in the
sub-distribution and then reconnect the eBOX.
If necessary, also check the connection at the
vehicle.
Charging process malfunction
In rare cases, the charging process is disrupted
or slowed down by external influences. This can
occur for the following reasons:
• Overheating of the eBOX:
The eBOX automatically reduces the charging
power when a temperature limit is exceeded,
slowing down the charging process temporarily.
Therefore, avoid any direct sunlight on the eBOX.
• Charging issue at the vehicle:
Check the error display of your vehicle.
Authentication error
• Authentication LED remains on (LED ring
flashes red briefly):
Authentication via app (e.g. app)
was unsuccessful. Please repeat the
authentication process via app.
Vehicle not connected properly
• Vehicle LED remains on (LED ring does not
light up):
Error in communication between vehicle and
eBOX. Check the connection between vehicle
and eBOX and reconnect if necessary.
Faulty Bluetooth connection
• Bluetooth pairing button does not light up:
Error in Bluetooth communication between
the eBOX and your smartphone/tablet (only
relevant in private eBOX operation in offline
mode). Restart the Bluetooth connection on
your smartphone/tablet and on the eBOX by
pressing the Bluetooth pairing button.
Note
An additional ventilation
option is not provided for
the eBOX.
12 | Troubleshooting
