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Compex LinkPort PCMCIA Ethernet Card
English
Appendix B
Technical Support
If you encounter a specific problem and need our assistance, this appendix
explains how you can get Technical Support worldwide from Compex.
When you have a problem
When you encounter a problem, please do the following:
♦
Ensure that you have sent in the product’s Warranty Registration Card. The
card qualifies you as being eligible for customer support.
♦
If there is a diagnostic program, run it. This helps identify the cause of the
problem, which may be something you could repair by yourself.
♦
Contact your place of purchase to see if your network vendor can solve the
problem.
If your adapter is still not functioning correctly, seek help from our Technical
Support Specialists.
Before contacting technical support
For faster service, get ready the following facts before you talk to our Technical
Support Specialist.
♦
A description of the problem. Include in your description, the sequence of
events that led to the problem and the duration of the problem. State whether
you can reproduce the problem.
♦
A list of the products
software and hardware
involved in the problem,
e.g., your computer model and type, DOS version, and the type and version
of network operating system (NOS) and other applications.
♦
Network information, including the network topology, type of cable used,
size of network, number of workstations in the network, etc.
♦
The network adapter settings and the settings of the other adapters (if any) in
the system.
♦
A list of all the recent system configuration changes, including hardware,
operating system and application software, network and system
administration procedures.
With this information, our Technical Support Specialists will be better able to
help you solve the problem.
