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Software technical support includes assistance with:
•
Answering your installation questions (how-to, first steps, and prerequisites).
•
Setting up and configuring the software (how-to and first steps).
Excludes
system
optimization, customization, and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
•
Generating or diagnosing user-generated programs or source codes.
•
Installing non-HP products.
Freeware Operating Systems and Applications
HP does not provide software technical support for software provided under public license
by third parties, including Linux operating systems or applications (“Freeware”). Software
technical support for Freeware provided with HP Hardware Products is provided by the
Freeware vendor. Please refer to the Freeware operating system or other Freeware
application support statement included with your HP Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
•
Locate your nearest HP Support location via the Web at:
http://www.hp.com/support
•
Contact your authorized HP dealer or authorized service provider, and be sure to have
the following information available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
How to Check Warranty and Support Entitlement
Please check
http://www.hp.com/support
for warranty, service and support and
product information updates.