Compaq Presario 7360, Maintenance And Service Manual

Page: 14 / 69

United States December 31, 2002
Maintenance and Service Guide
Compaq Presario 7300 Series Computers
Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Video error codes
Error
Code
Description Recommended
Action
2402-xx Video memory test failed The following steps apply
to error codes 2402-xx
through 2456-xx:
1 Run Setup .
2 Replace the system
board and retest.
2403-xx Video attribute test failed
2404-xx Video character set test failed
2405-xx Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx Video 40 × 25 mode test failed
2408-xx Video 320 × 200 mode color set
0 test failed
2409-xx Video 320 × 200 mode color set
1 test failed
2410-xx Video 640 × 200 mode test
failed
2411-xx Video screen memory page test
failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed
2418-xx ECG/VGC memory test failed
2419-xx ECG/VGC ROM checksum test
failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics
mode test failed
2422-xx ECG/VGC 640 × 350 16-color
set test failed
2423-xx ECG/VGC 640 × 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 × 480 graphics test failure
2431-xx 640 × 480 graphics test failure
2432-xx 320 × 200 graphics (256-color
mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA test
failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test The following steps apply
to error codes 2468-xx
through 2480-xx:
1 Run Setup .
2 Replace the system
board and retest.
2477-xx Advanced VGA datapath test
2478-xx Advanced VGA BitBLT test
2480-xx
Advanced VGA Linedraw test
Processor error codes
Error
code
Description Recommended action
101-xx CPU test failed Replace the system board and retest.
102-xx Processor error 1. Run Setup and retest.
2. Replace the processor and retest.
103-xx DMA controller failed The following step applies to error codes 103-
xx through 106-xx:
Replace the system board and retest.
104-xx Interrupt controller failed
105-xx Port error
106-xx Keyboard controller self-
test failed
107-xx CMOS RAM test failed The following steps apply to error codes 107-xx
through 109-xx:
1. Replace the battery/clock module and retest.
2. Replace the system board and retest.
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer test
failed
The following step applies to error codes 110-
xx through 113-xx:
Replace the system board and retest.
111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed 1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx Installed devices test
failed
1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities .
5. Replace the system board and retest.
Monitor (VGA or flat-panel) error codes
Error
Code
Description Recommended Action
501-xx Video controller test failed The following step applies to error
codes 501-xx through 516-xx:
Replace the system
board and retest.
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80 × 25 mode 9 × 14
character cell test failed
506-xx Video 80 × 25 mode 9 × 14
character cell test failed
507-xx Video 40 × 25 mode test failed
508-xx Video 320 × 200 mode color set 0
test failed
509-xx Video 320 × 200 mode color set 1
test failed
510-xx Video 640 × 200 mode test failed
511-xx Video screen memory page test
failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
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