Compaq.com - Compaq Presario Maintenance and Service Guide - 3500 Series
United States December 9, 2002
Maintenance & Service Guide
Presario 3500 Series Personal Computers
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Compaq Utilities & Setup
This section explains how to use Compaq Utilities and Setup.
Windows 95, Windows 98, and MS-DOS have configuration and diagnostics utilities that you should
access in the following instances:
●
When a system configuration error is detected during the Power-On Self-Test (POST).
●
When you need to change factory default settings for some of the computer features.
●
When you need to change the system configuration, which is sometimes necessary when you
add or remove optional hardware.
●
When you need to set system configuration features.
Click on a selection below for more information on the following utilities:
Preparing the Computer
Computer Setup
Compaq Utilities
Computer Checkup (TEST)
View System (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1.
Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2.
Turn off the computer and peripheral devices.
CAUTION:
Always ensure that the power is off before disconnecting or reconnecting
the mouse, keyboard, or any other peripheral devices. Disconnecting or connecting the
keyboard or mouse while the unit power is on can damage the system board.
3.
Disconnect any peripheral devices other than the monitor and keyboard. Do not disconnect the
printer if you want to test it or use it to log error messages.
4.
Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility provides a snapshot of the computer's hardware configuration, aids in
troubleshooting, and sets custom features. Setup recognizes a new internal component or an external
device and automatically updates the configuration screens. You should use the Setup utility in the
following instances:
●
When you need to modify the settings for audio, storage, power management,
communications, and input devices.
●
When you need to get an overall picture of the computer's hardware configuration.
●
When you need to verify configuration parameters for determining problems.
●
When you need to set the time and date for the computer.
Running Setup
To access the Setup utility, turn on the computer and press the
F10
key when the cursor appears in
the upper right corner of the screen. The following menu will appear:
NOTE:
The actual menu displayed on your computer may vary slightly, depending on your
configuration.
System Communications Storage Input Devices Video
Exit
>Item Specific
Help
PCI Bus Master [Enabled] <Tab>, <Shift-Tab>, or
System POST [Fast] <Enter> selects field.
Power Management [Enabled]
Power On Password
Setup Password
Memory Speed [Fast]
Alternative Memory Reporting [Disabled]
System Inactivity Timeout [30 min]
F1 Help
^
Select Item -/+ Change Values F9 Setup
Defaults
Esc Exit Select Menu Enter Select > Sub-Menu F10
Previous Values
Compaq Utilities
This section provides information about the menu options accessible from the
Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to configure the system. To create a Compaq Utilities
diskette, complete the following steps:
1.
Insert the QuickRestore CD into the CD drive.
2.
From the Windows desktop, click on
Start,
then
Programs,
then
Windows Explorer.
3.
Click on the CD drive icon.
4.
Double-click on the
PCdiags
folder.
5.
Insert a diskette in the diskette drive.
6.
Double-click on the
QRST5.exe
icon.
7.
Press
Enter
when the QuickRestore label appears.
8.
After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the
diskette drive. The following menu will appear:
Compaq Utilities>
Computer Checkup (TEST)
----------------------------------------------------------------------
View System Information (INSPECT)
-----------------------------------------------------------------------
Exit from this Utility
Press F1 for Help
Computer Checkup (TEST)
Computer Checkup (TEST) is a utility that determines if the various computer components installed in
the system are recognized by the system and functioning properly. Running TEST after connecting a
new device is optional, but we recommend that you do it.
TEST helps analyze the system. This information allows the technician to reproduce the configuration
of your computer on another computer for testing.
Running TEST
To run TEST, complete the following steps:
1.
From the Compaq Utilities menu, select the Computer Checkup (TEST) option. A Test Option
menu is displayed.
2.
Select the option to view the device list. A list of the installed hardware devices is displayed.
3.
Verify that the TEST utility correctly detected the devices installed.
NOTE: This utility may not detect all non-Compaq devices.
●
If the list is correct, select OK. The Test Option menu is displayed again.
●
If the list is incorrect, be sure that any new devices are installed properly.
4.
Select one of the following from the Test Option menu:
Quick Check Diagnostics runs a quick, general test on each device with a minimal
number of prompts. If errors occur, they are displayed when the testing is complete.
●
Automatic Diagnostics runs unattended, maximum testing of each device with
minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or file a log of errors.
●
Prompted Diagnostics allows maximum control over the device testing process.
You can choose attended or unattended testing, decide to stop on errors, or
choose to print or file a log of errors.
IMPORTANT
: Choosing attended testing allows data-destructive tests.
NOTE:
When you run the TEST utility, record the error message numbers.
5.
Follow the instructions on the screen as the diagnostic tests are run on the devices.
When the testing is complete, the Test Option menu is displayed again.
6.
Exit to the Compaq Utilities menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including:
●
Contents of the operating system startup files
●
Current memory configuration
●
ROM version
●
Type of processor and coprocessor
●
Diskette and hard drives
●
Active printer and communications interfaces
●
Modem
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