Compaq 705 User Manual Download

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Mobile Internet PC User’s Guide

8–1

Presario 700 Series

Solutions

You turn on your Notebook and it won’t
start. You try to print and nothing
happens. You get an error message that
prevents you from getting your work
done—and there’s no one around who
knows what to do. Help!

In this chapter you’ll learn easy ways to increase computer
performance and solve some basic computer problems.

This chapter covers the following main topics:

■

Basic Solutions, 8-2

■

Backup Utilities, 8-2

■

Compaq Help and Support, 8-3

■

Solution Tables, 8-7

If you cannot solve a problem yourself, you can contact Compaq
support for all the help you’ll need.

Summary of Contents for 705

Page 1: ...b Mobile Internet PC User s Guide Presario 700 Series Document Part Number 253697 XX1 August 2001 ...

Page 2: ... be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Mobile Inter...

Page 3: ...fety 1 6 Turning off your Notebook PC 1 6 Protecting Your Notebook During an Electrical Storm 1 7 2 Your Notebook at a Glance Front of Your Notebook 2 2 Common Features 2 2 Lower Front Panel 2 3 Easy Access Buttons and Lights 2 4 Function Key Combinations 2 6 Left and Right Panels 2 7 Components on Left Side 2 7 Components on Right Side 2 8 Back Panel 2 9 Components on Back 2 9 Underside 2 10 Comp...

Page 4: ...dge Motion 3 12 Easy Access Buttons 3 13 Reprogramming the Easy Access Buttons 3 13 Storage Drives 3 14 Identifying Your Storage Drives 3 14 Security 3 15 Using the Security Slot 3 15 Power On Password 3 15 4 Common Tasks S Video Connection 4 2 Switching Between Displays 4 2 Connecting and Enabling S Video 4 3 Software and Hardware 4 5 Adding and Removing Software 4 5 Installing Hardware Devices 4...

Page 5: ...r 5 7 On Screen Controls 5 7 Identifying Your DVD Region Setting 5 8 CD RW Basics 5 10 Installing CD RW Software 5 10 Accessing CD RW Software User Information 5 11 Using CD RW Software 5 12 Preventing Buffer Underrun Errors 5 13 6 Caring for Your Battery Battery Care 6 2 Storing the Battery 6 4 Recycling the Battery 6 5 Battery Calibration 6 6 Calibrating the Battery 6 6 Maximizing Battery Operat...

Page 6: ...e Display Screen 7 4 Cleaning the TouchPad 7 4 Cleaning the External Mouse 7 5 Caring for Your Notebook 7 6 8 Solutions Basic Solutions 8 2 Backup Utilities 8 2 Compaq Help and Support 8 3 Helpful Hints 8 5 Finding Solutions Quickly 8 6 Solution Tables 8 7 Audio and Video 8 7 Battery and Power 8 11 Mass Storage 8 12 Games and Internet 8 14 Keyboard and TouchPad 8 16 Memory and PC Cards 8 18 Glossa...

Page 7: ...ss the information you need on your Notebook this chapter covers the following main topics Where Can I Find Information 1 2 Symbols and Graphics 1 5 Safety 1 6 The Mobile Internet PC User s Guide is designed for both experienced computer users and beginners This easy to scan guide helps you find the information you want as quickly as possible It s also designed to familiarize you with the followin...

Page 8: ... Internet you can also view these and other documents on the Compaq Web site See the Online Help and Support section in Chapter 8 for specific Web site information The Warranty Statement and Poster are included in your kit The Mobile Internet PC User s Guide and Safety and Comfort Guide can be found on CD Note Additional documents to those described here may vary per region Getting Started Poster ...

Page 9: ... you know The Mobile Internet PC User s Guide and the Safety and Comfort Guide are also available on the Compaq Web Site See the Online Help and Support section in Chapter 8 for specific Web site information Safety and Comfort Guide This document explains how to protect your equipment from damage protect yourself from injury and ensure your comfort while using your Notebook Warranty Certificate Th...

Page 10: ...mentation Suite menu 3 If Adobe Acrobat Reader information is displayed and you are asked to respond follow the instructions on the screen to accept the Adobe Acrobat Reader license agreement Acrobat Reader is a software application that enables you to view and print the documents on the Documentation Suite CD You will also use Acrobat Reader to view and print some documents available on the Inter...

Page 11: ...sult in damage to equipment or loss of information S Did you know Text set off in this manner provides important information that may help you solve a problem J Tip Text set off in this manner provides helpful hints that make using your Notebook easier and faster See also Text set off in this manner refers to another document or another page in this document that has related information Note Text ...

Page 12: ...ge protector with a telephone jack Turning off your Notebook PC To shut down your Notebook properly complete the following steps 1 Close all open programs 2 Shut down the Windows operating system by selecting the Start menu from the taskbar select the Turn Off Computer icon then select the Turn Off button Note If the Notebook does not turn off automatically press and hold the Power ª button until ...

Page 13: ...otebook from the power source J Tip After your Notebook is safely disconnected from AC power you can run your Notebook on battery power If you are not using a surge protector unplug all power cords from the wall outlets Disconnect your Notebook from the wall outlets Turn off the power button on all surge protectors If a telephone line from your Notebook is plugged directly into the wall jack witho...

Page 14: ...ok computer you ll want to look at some of the basic components To help you locate your Notebook s components this chapter covers the following main topics Front of Your Notebook 2 2 Left and Right Panels 2 7 Back Panel 2 9 Underside 2 10 To open your new Notebook push the Display Release Latch 1 and gently lift up the lid ...

Page 15: ... at these components See also Turning Your Notebook On and Off in Chapter 3 of this guide to learn more about how to start and shut down your Notebook Common Features cad goes here 1 Display Release Tab 2 Display 3 Power Button 4 Keyboard 5 TouchPad 6 Left TouchPad Button 7 Display Release Latch 8 Easy Scroll Button 9 Right TouchPad Button ...

Page 16: ...User s Guide 2 3 Presario 700 Series Lower Front Panel See also Using Keyboard and Pointing Device in Chapter 3 of this guide for more information on using the TouchPad 1 TouchPad 2 Left TouchPad Button 3 Easy Scroll Button 4 Right TouchPad Button ...

Page 17: ...ow to program the Easy Access buttons to suit your needs J Tip Pressing the volume down and volume up buttons at the same time mutes the sound Repeat to un mute the sound 1 AC Adapter Light 7 Digital Audio Button 2 Num Lock Light 8 Volume Down Button 3 Instant Internet Access Button 9 Volume Up Button 4 Instant E Mail Button Caps Lock Light 5 Search Button q Hard Drive Access Light 6 Power Button ...

Page 18: ... to the Internet It connects you to a personalized Web page filled with local weather news sports and financial information ƒ Instant E mail Provides you with one touch access for sending and reading your e mail a Search Provides you with instant access to news and information on the Internet Search for topics including shopping images music and videos À Fn F1 Compaq Web Site Connects instantly to...

Page 19: ...F1 Compaq Support Web site launch key F2 Help launch key F3 Switch between the display and external monitor in the following order Display External monitor Display and external monitor TV F4 Sleep F5 Unassigned F6 Unassigned F7 Brightness control down F8 Brightness control up F9 CD or DVD play pause F10 CD or DVD stop F11 CD or DVD previous track F12 CD or DVD next track cad goes here ...

Page 20: ...py drive are located on the left side panel The microphone jack headphone jack and optical drive are located on the right side panel S Did you know PC Cards are credit card sized removable options that expand the capability of your Notebook Components on Left Side 1 Security Lock Slot 2 Air Vent 3 PC Card Eject Button 4 PC Card Slot Type I II or III 5 Floppy Drive 6 Floppy Eject Button cad goes he...

Page 21: ...t PC User s Guide Presario 700 Series Your Notebook at a Glance Components on Right Side 1 Microphone Jack 2 Headphone Jack 3 Optical Drive 4 Optical Drive Activity Light 5 Optical Drive Eject Button 6 Manual Eject Hole ...

Page 22: ...uch as a printer or external monitor See also Installing Hardware Devices in Chapter 4 of this guide for more information on attaching external devices Components on Back 1 AC Adapter Connector 2 1394 Port on select models 3 S Video TV Output Port 4 External Monitor VGA Port 5 Printer Parallel Port 6 Keyboard Mouse Port 7 USB Port 1 8 USB Port 2 9 10 100 Ethernet Port Modem Port ...

Page 23: ...tebook J Tip Before contacting Compaq Customer Support you will need the serial number from the underside of your Notebook Components on Underside See also Using Battery Power in Chapter 3 of this guide for more information about the Battery Release Switch cad goes here 1 Pop up Feet 2 Expansion Memory Compartment 3 Battery Release Switch 4 Main Battery Compartment 5 Modem Compartment 6 Hard Drive...

Page 24: ... for easy setup use and upgrading In this chapter you ll become familiar with your Notebook features This chapter helps you to use your Notebook right out of the box by covering the following main topics Power On 3 2 Using Keyboard and Pointing Device 3 9 Easy Access Buttons 3 13 Storage Drives 3 14 Security 3 15 ...

Page 25: ...ock fire or damage to the equipment do not use converter kits sold for appliances to power your Notebook Use only the Compaq adapter that came with your Notebook or a Compaq replacement part ÄCAUTION High voltages can enter your Notebook through the phone line connected to the modem To protect your Notebook during electrical storms use a telephone line surge protector See also The Government Appro...

Page 26: ...en it is not connected to your Notebook Do not place anything on power cords or cables Arrange them so that no one accidentally steps on or trips over them Surge Protectors Using surge protectors and line conditioners can substantially reduce the risk of electrical shock and aid in protecting your Notebook from power source problems During a power surge the voltage level of electricity coming into...

Page 27: ...he AC power supply S Did you know When a charged battery is in your Notebook you can simply unplug it from AC power Your Notebook automatically switches to battery power Turning Your Notebook On and Off To turn on your Notebook press the Power ª button which is located at the top of the keyboard To turn off your Notebook properly complete the following steps 1 Save your work and exit all open prog...

Page 28: ...Hibernation mode S Did you know Hibernation is a state of no power consumption When your Notebook enters this mode the contents of the memory are saved to the hard disk and your Notebook powers off The settings for the Power ª button are as follows Press and release the Power ª button once to enter Hibernation mode Press and hold down the Power ª button to shut down your Notebook ...

Page 29: ...ack specified for your Notebook S Did you know The battery charges whether your Notebook is on or off It continues charging until the battery is fully charged or the AC power is disconnected J Tip The battery will lose its charge if not used for a long time Inserting and Removing the Battery To insert the main battery into the battery compartment follow these steps 1 Turn your Notebook bottom side...

Page 30: ... Battery Release Switch To remove the battery complete the following steps 1 Save your files 2 If the AC adapter is not connected turn off your Notebook 3 Turn your Notebook bottom side up and slide the Battery Release Switch on the underside of your Notebook outward Lift up the battery door 4 Slide the battery out of the battery compartment Note The battery door will not close easily if the batte...

Page 31: ...artment and connect your Notebook to AC power Leave your Notebook plugged into the electrical outlet until the Battery Charge 7 light is no longer illuminated This ensures that the battery is fully charged Note If you will not be using your Notebook for an extended period of time Compaq recommends that you unplug the electrical cord from the outlet and remove the battery while your Notebook is not...

Page 32: ...talling Hardware Devices in Chapter 4 of this guide to learn how to attach an external mouse Using the TouchPad Instead of a Mouse Just like the mouse the TouchPad lets you draw lines or point to items on the Windows desktop Try dragging the pointer across the screen by gently dragging your finger across the TouchPad Left Click To left click press the Left TouchPad button It is located directly be...

Page 33: ...f a document or browser window press the Easy Scroll button in the desired direction Note The Easy Scroll button is only functional with some software applications Tapping and Double Tapping Your TouchPad has a tapping feature that works like the left mouse button If enabled you can tap once on the TouchPad to select an object and tap twice to double click To turn on the tapping feature complete t...

Page 34: ...se icon z to open the Mouse Properties dialog box 3 Click the Touch tab 4 Select Tap to Click to turn on the tapping feature 5 Click OK to accept the changes and close the dialog box S Did you know To help prevent accidental pointing while typing drag the PalmCheck slider toward maximum cad goes here ...

Page 35: ... turned on the window continues to scroll until you lift your finger To turn on Edge Motion complete the following steps 1 Use the Windows Start menu to open the Control Panel 2 Double click the Mouse icon z to open the Mouse Properties dialog box 3 Click the Edge Motion tab 4 Select When Dragging Always and When Scrolling to turn on Edge Motion 5 Click OK to accept the changes and close the dialo...

Page 36: ...p Wizard After your Internet network services are set up each button opens your default Web browser and connects to pre programmed applications Reprogramming the Easy Access Buttons See also Easy Access Buttons and Lights in Chapter 2 of this guide for descriptions of each button and its default action You can reprogram the Easy Access buttons to reflect your personal preferences To reprogram your...

Page 37: ...DVD CD RW drive are designated with letters of the alphabet as well as with icons To determine your drive letters complete the following steps 1 Use the Start menu to access the My Computer icon g The icons for each drive and corresponding drive letters are displayed in the My Computer window under the listing for Hard Disk Drives and Devices with Removable Storage 2 Use the icons to the right to ...

Page 38: ... of your Notebook complete the following steps 1 Insert a locking device such as a Kensington lock into the security slot 2 Turn the locking device clockwise 90 degrees To remove the locking device turn the locking device counter clockwise 90 degrees and remove the device from the slot Power On Password You can set a power on password that will secure the information you store on the hard disk Whe...

Page 39: ...n must reset your Notebook for you to be able to access your files 3 From the Main option on the menu bar use your arrow keys to move to the Security menu bar item The cursor should be in the Set Supervisor Password field Press the Enter key 4 Set your personal password and press the Enter key You must confirm the password and press the Enter key again 5 Press the Enter key at the Setup Notice scr...

Page 40: ... to the Security menu bar item The cursor should be in the Set Supervisor Password field Press the Enter key 4 Type your current password and press the Enter key 5 In the spaces to enter your new password and confirm the new password press the Enter key 6 Press the Enter key at the Setup Notice screen to continue 7 Use the arrow keys to select Exit from the menu bar 8 Make sure that Exit Saving Ch...

Page 41: ...ok computer is set up and running you may want to explore and learn about some of the common tasks performed by your Notebook To help you take advantage of your Notebook s common features this chapter covers the following main topics S Video Connection 4 2 Software and Hardware 4 5 Modem 4 10 ...

Page 42: ...lays Function Key method Connecting and Enabling S Video Manual method Switching Between Displays You can switch between your television and your display or external monitor by pressing Fn F3 The order in which they change is Note You must connect the S Video cable before powering on the system Key Combination External Monitor TV Ext Monitor TV FN F3 lcd ext monitor lcd only lcd ext monitor FN F3 ...

Page 43: ...device These cables can be purchased from a retail TV store or a computer store Note You must connect the S Video cable before powering on the system To connect and enable S Video complete the following steps 1 Connect your Notebook and your television with an S Video cable 2 Use the Windows Start menu to open the Control Panel 3 Click the Display icon to open the Display Properties dialog box 4 C...

Page 44: ... Apply to accept the changes then click OK to exit both dialog boxes 8 If your Notebook asks you to restart Windows click OK for the new settings to take effect S Did you know The resolution of your Notebook display is much greater than the resolution of your TV Image quality on the TV varies from application to application ...

Page 45: ...ed from a CD or a floppy disk or downloaded from a Web site Many software CDs automatically begin the installation process when placed in the CD drive If you have software that does not automatically begin the installation process you can install the software by using the Microsoft Windows Add Remove Programs utility Installing Software from a CD or Floppy Disk To install software from a floppy di...

Page 46: ...e plug and play compliant Windows will locate the proper device driver or prompt you to insert the media provided by your hardware manufacturer Follow the on screen instructions and use any floppy disk or CD that has been provided by your hardware manufacturer You may need to restart your Notebook for the new hardware to be recognized Upgrading your Notebook s Memory S Did you know Memory is a vol...

Page 47: ...ailer ÄCAUTION Electrostatic discharge can damage many electronic components including memory upgrade modules Ensure that you are suitably grounded before upgrading your Notebook s memory To upgrade your Notebook s memory follow these steps 1 Ensure that you have the memory upgrade available 2 Turn off your Notebook and disconnect the AC adapter 3 Turn your Notebook bottom side up 4 Remove the ret...

Page 48: ...e in place The memory module will dislodge and pop up at a 45 angle 6 Grasp the edges of the memory module and remove it from its socket 7 Insert the upgrade memory module into the socket at a 45 angle and gently push down on the sides of the upgrade memory module until it snaps securely into place cad goes here cad goes here ...

Page 49: ...mory module are keyed When inserting the memory module into its socket ensure that the module is correctly aligned with the socket 8 Replace the memory compartment cover and secure it with the retaining screw Press down on the dimples located at both edges of the cover nearest the retaining screw to snap it in place ...

Page 50: ...r Notebook has a built in Ethernet connection which is the most common way to connect to high speed Internet access Connecting a Modem Cable A modem cable which has a 6 pin RJ 11 connector at each end must be connected to an analog telephone line Jacks for digital PBX systems may resemble analog telephone jacks but are not compatible with the modem Immediately disconnect an accidental connection t...

Page 51: ... the risk of electrical shock fire or damage to the equipment do not plug a telephone cable into the RJ 45 jack 3 For international use plug the modem cable into the country specific modem adapter as shown in the following figure 4 Plug the country specific modem adapter into the wall jack ...

Page 52: ...ide Presario 700 Series Common Tasks Connecting a Network Cable A network cable has an 8 pin RJ 45 connector at each end 1 Plug the network cable into the RJ 45 port on the computer 2 Plug the other end of the cable into a network jack ...

Page 53: ...a desktop Your Notebook computer allows you to listen to your favorite music and on selected models watch your favorite movies almost anywhere you go To help you understand what options lie at your fingertips and how to use these options this chapter covers the following main topics CD or DVD Drive 5 2 Audio CDs and DVD Video Discs 5 5 DVDs 5 7 CD RW Basics 5 11 cad goes here ...

Page 54: ... the following steps ÄCAUTION Improper handling of a CD or DVD can damage the disc and could potentially damage the drive 1 Press the Eject button located on the front of the drive 2 Remove a disc from its protective case holding the disc by its center hole and outer edge to avoid touching the surface 3 Place the disc label side up unless it is a double sided DVD into the round area of the tray Ge...

Page 55: ...ok if the disc is not seated properly 4 Push the tray back into the drive until the drive locks into place Removing a Disc To remove a disc from the drive complete the following steps 1 Press the Eject button on the drive 2 Remove a disc from the tray gently pushing down on the center spindle while pulling up on the outer edges Avoid touching the surface of the disc 3 Push the tray back into the d...

Page 56: ...ve manually If you need to eject a disc when the power is off complete the following steps to eject the disc manually 1 Make sure the power is off and any external power sources are disconnected 2 Insert a small rod or pin such as a paper clip approximately 1 16 inch in diameter and at least 3 8 inch in length into the Manual Eject Hole and push firmly as shown in the preceding figure 3 Remove the...

Page 57: ...io CD These keys are shown in Function Key Combinations in Chapter 2 of this guide To play an audio CD insert the disc into the CD or DVD drive After a few seconds the Windows Media Player opens and the disc automatically starts playing If disc play does not start automatically complete the following steps 1 Use the Windows Start menu to open the Windows Media Player 2 Click the Play button to beg...

Page 58: ...omatically complete the following steps 1 Use the Windows Start menu to open the Windows Media Player 2 Select File and then Open from the Windows Media Player menu 3 Click the Look in tab 4 Locate and double click the CD Drive æ icon You should see a list of files and file folders 5 Double click the folder that contains the CD movie files 6 Select a movie file and click the Open button A viewing ...

Page 59: ... watch all your favorite movies anytime anywhere The DVD player is simple and fun to use S Did you know DVD stands for Digital Versatile Disc DVDs look like CDs but they store movies DVDs store about 28 times more information than video CDs Using the DVD Player Did you know The DVD drive will take a few seconds to start playback because it must first determine the type of media being played J Tip ...

Page 60: ...e controls may seem familiar Keep in mind that not all options are available with all DVD titles Only the author of a title can include features If a feature is not available with a particular title it will be grayed out and inaccessible Identifying Your DVD Region Setting S Did you know When attempting to play a DVD that does not match the drive s region setting you will see the message Playback ...

Page 61: ...the DVD drive must match the region code on the DVD disc To change the DVD drive region complete the following steps 1 With a DVD disc in the drive open the WinDVD Player 2 Click the Properties icon on the lower left corner of the player to open the Properties dialog box 3 Click the General tab 4 Select the desired region in the Current regions section 5 Click OK to return to the WinDVD Player cad...

Page 62: ...S Did you know You can only change the region code for the DVD drive five times The fifth setting change you make becomes the permanent region on the player Each time you make a change to the drive s region setting the remaining number of changes allowed on the DVD drive is displayed ...

Page 63: ... two types of media CD RW and CD R CD RW refers to compact discs or drives that are readable and writable CD RW discs can hold more than 450 times the information that can be stored on a floppy disk and CD R media can be played on most of the newer CD players CD ROM and DVD ROM drives CD R media can be written to only once However you can write to CD RW media using multiple recording sessions unti...

Page 64: ...re Click the Next button to continue the installation process 3 At the screen advising you that installation is about to start click the Install button to begin copying files to your system 4 When the installation is complete click Finish Accessing CD RW Software User Information The CD RW software included with your Notebook comes with step by step instructions and a complete user s manual called...

Page 65: ...ou must close all other Windows programs before installing CD RW software Media Uses Audio Create personal music CDs with your favorite music tracks and MP3 WMA files Data Create a data CD to store data such as files or folders from the hard disk This feature is useful for backing up important files or sharing data with other people Direct CD Write files directly to a CD R CD RW just like you copy...

Page 66: ...vent buffer underruns Close other programs and disable tasks or applications running in the background such as screen savers and virus software Ensure that the temporary files created during CD recording are created on the local hard disk not in a directory on a network drive Note To change the location where the temporary files are stored click Tools from the Easy CD Creator menu select Options a...

Page 67: ...intain and recharge your battery properly so that your Notebook computer has the power necessary to continue running This chapter covers the following main topics Battery Care 6 2 Battery Calibration 6 6 Power Management 6 10 After you have read this chapter you will be able to complete the following tasks Increase the length of battery operating time Correct a low battery condition Store your bat...

Page 68: ...thium battery pack improper handling of the battery pack may result in fire and chemical burns Do not disassemble crush puncture short external contacts dispose of in water or fire or expose it to temperatures higher than 140 F 60 C Replace only with the Compaq battery pack specified for your Notebook See also Using Battery Power in Chapter 3 of this guide for inserting removing and charging your ...

Page 69: ...bile Internet PC User s Guide 6 3 Presario 700 Series Checking Battery Power To determine the amount of remaining battery power double click the Battery Status or Power Meter icon located on the right side of the Windows taskbar ...

Page 70: ... correctly Use your Notebook until the battery is drained to 50 percent Remove the battery and store it separately J Tip You may store your battery within the following temperature range 32 F to 113 F 0 C to 45 C To extend its operating life store the battery in a cool dry place J Tip Temperature plays an important role in recharging your battery To gain maximum capacity allow both the battery and...

Page 71: ...ill be provided with a postage paid battery pack mailer pre addressed to a reclamation facility where the metals are recycled Do not dispose of batteries with general household waste Dispose of or recycle them by using a public collection system or returning them to Compaq your authorized Compaq partners or their agents See also Government Approvals section of the Safety and Comfort Guide for more...

Page 72: ...ge accurately You may notice that the battery gauge does not correctly display the battery charge level when you first receive your Notebook or if you have not used your Notebook for a long period of time If the battery gauge becomes inaccurate you must recalibrate your battery To recalibrate the battery complete the following steps 1 Plug in the AC adapter 2 Allow the battery to charge until the ...

Page 73: ...leep mode These steps also allow the battery to drain faster 5 Use the Windows Start menu to open the Control Panel 6 Click the Power Options A icon to display the Power Options Properties dialog box J Tip You can use your Notebook while the battery is draining or charging 7 Click the Power Schemes tab and select the Portable Laptop scheme ...

Page 74: ...11 Return to the Power Options Properties dialog box and re enter your power savings settings to the desired level Battery Charging Time Battery charging time will vary based on the initial battery charge the type of battery and the activity of your Notebook while charging J Tip Your Notebook s batteries charge much faster if the Notebook is off while charging Maximizing Battery Operating Time The...

Page 75: ... actions Press Fn F7 to reduce the display brightness and to select a short wait for your screen saver Select a screen saver that does not generate a lot of graphics or motion Reduce audio volume or use headphones Exit modem programs when you are not using them Remove PC Cards when you are not using them Remove CDs or DVDs when you are not using them Use Sleep or Hibernation mode to turn off your ...

Page 76: ...ard that saves information to the hard drive then turns off your Notebook When you resume from Hibernation your information returns to the screen where you were previously working Your Notebook hibernates when the Power button is pressed when the battery has little power left or when your Notebook operating on battery power is in Sleep mode for more than one hour Sleep also called Standby is an en...

Page 77: ...otebook ÄCAUTION Although Sleep mode maintains system information and open files you will lose any unsaved information if you turn off your Notebook before you end the Sleep mode Starting and Ending Power Modes The following table shows you how to start and end the various power modes of your Notebook S Did you know Your Notebook automatically goes into Hibernation if your battery is low or after ...

Page 78: ...he Start button and select the Standby option from the shut down menus Power ª light blinks Wake your Notebook from Sleep manually Press any key Power ª light stays on Put your Notebook into Hibernation manually Press the Power ª button once To use Windows to put your Notebook into Hibernation click the Start button and select the Hibernate option from the shut down menus Power ª light is off Wake...

Page 79: ...tion will show you how to correct a low battery condition and what to do if your Notebook loses all battery power When your Notebook loses all battery power it begins Hibernation a process that cannot be interrupted If Hibernation has begun you must allow your Notebook to finish saving your information and shut off automatically before you try to correct the low battery condition The availability ...

Page 80: ...k is on or off and will continue to charge until the battery is fully charged or AC power is disconnected Replace the Drained Battery with a Charged One If you cannot connect the AC adapter but you have a charged battery you can change to battery power and continue working To replace the drained battery with a charged one complete the following steps 1 Save your work 2 Turn off your Notebook or in...

Page 81: ...replacement battery start Hibernation by pressing the Power ª button When a power source AC or battery becomes available press the Power ª button to turn your Notebook on and resume your work S Did you know After your Notebook has entered Hibernation mode it will not turn on until it is plugged into an AC adapter or the drained battery is replaced with a charged one ...

Page 82: ...ents free from dust promotes longevity and higher performance If Notebook components are not cleaned periodically the probability of system failure increases The information in this chapter provides helpful instructions for the maintenance and care of your Notebook This chapter covers the following main topic External Care of Your Notebook 7 2 ...

Page 83: ... Exterior of your Notebook ÄCAUTION When you shut down your Notebook the power turns off However some electrical currents may still be flowing through the Notebook To completely disconnect power from the Notebook unplug the power and modem cables from the wall outlets and remove the battery Use a damp lint free cloth to clean the keyboard the Notebook s exterior and other external parts on your No...

Page 84: ...in and around the keys Cleaning the keyboard prevents keys from sticking and jamming It also makes typing a more pleasant experience ÄCAUTION Do not use liquids of any kind on the keyboard because they may permanently damage your keyboard ÄCAUTION Do not use a regular vacuum cleaner for cleaning the keyboard because you may deposit normal household debris on the surfaces rather than remove it J Ti...

Page 85: ...onal cleaning use an antistatic screen cleaner or pre moistened antistatic wipes ÄCAUTION Never spray water or any other cleaning fluids or chemicals directly on the screen You may permanently damage your Notebook Cleaning the TouchPad Grease and dirt on the TouchPad can cause your cursor to jump around on the display screen To avoid this problem periodically clean the TouchPad with a damp cloth R...

Page 86: ...ormance and cause glare If you are using an external mouse and the precision control of the mouse pointer becomes difficult cleaning the mouse can substantially improve its performance To clean the external mouse complete the following steps 1 Turn the mouse over and rotate the circular plate about 1 4 inch counter clockwise until it pops loose Most mice have an arrow to indicate the direction to ...

Page 87: ...r Notebook you may permanently damage the components on your Notebook The computer is designed to run demanding applications that require PC Cards CD ROM drives and large amounts of RAM while maintaining full processor performance As a result of increased power consumption it is normal for the computer to feel warm to hot when being used for extended periods This computer complies with internation...

Page 88: ...lid flat surface and make sure that no walls or objects are close enough to the vents to reduce airflow Don ts Bump or drop your Notebook Put objects on top of it Even if your Notebook is stored in a durable carrying case it is not made to support extra weight Leave the CD DVD drive door open when it is not in use The door can be damaged Handle liquids around your Notebook Exposure to almost any l...

Page 89: ...ur work done and there s no one around who knows what to do Help In this chapter you ll learn easy ways to increase computer performance and solve some basic computer problems This chapter covers the following main topics Basic Solutions 8 2 Backup Utilities 8 2 Compaq Help and Support 8 3 Solution Tables 8 7 If you cannot solve a problem yourself you can contact Compaq support for all the help yo...

Page 90: ...r data from accidental loss because of a hardware or media failure by creating a duplicate copy of the data on your hard drive on another storage device such as a floppy disk a tape drive or another hard drive In the event that the original data on your hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard drive malfunction you can easily restore your data from...

Page 91: ... Support press Fn F2 or double click the Help and Support icon on your Windows Start Menu The Help and Support window is displayed J Tip You can also access Compaq Help and Support by clicking the Start button and pointing to Compaq Help and Support Use Compaq Help and Support when you need Answers to questions about your hardware or software Help installing new peripherals or software application...

Page 92: ...t to visit the following Compaq Web sites S Did you know In the Compaq Customer Communities you will find collaborative assistance from other users like yourself You can search the community for existing discussions applicable to your questions or issues or you can post a new question for a response from the community www compaq com consumersupport Support for desktops and mobiles printers scanner...

Page 93: ... between you and your assigned Compaq support specialist S Did you know If your Notebook is unable to connect to the Internet for online technical support you can contact Compaq by telephone See your Warranty Statement for details Helpful Hints If you encounter minor problems with your Notebook display or software see the following list of general suggestions before taking further action Ensure th...

Page 94: ...s the symptom or warning that indicates a problem 2 Problem Identifies one or more reasons why the symptom occurred 3 Solution Describes how you should try to fix the problem If the listed solution does not fix your problem try another solution for the symptom or try the solution a second time If a problem persists and you are unable to resolve it contact a Compaq authorized service provider Refer...

Page 95: ...Memory and PC Cards Audio and Video Audio Symptom Problem Solution No sound Volume has been muted On the taskbar click the Volume icon then deselect the Mute check box Your Notebook is in Sleep mode This is identified when the Power ª light is flashing Press any key Sound is too low Volume is set too low Click the Volume icon on the taskbar then click the Volume slider and drag it up or press the ...

Page 96: ...slider and drag it down or press the Volume Down button Volume icon is missing from the Windows taskbar The Place volume control icon in the taskbar option has not been selected 1 Use the Start menu to open the Control Panel 2 Double click Sounds and Audio Devices 3 Select Place volume control icon in the taskbar and click OK Audio Continued Symptom Problem Solution ...

Page 97: ...d Press the Fn F3 keys to switch between the LCD display external monitor TV Out available on selected models and simultaneous display Display only fills part of the screen Your resolution settings are not set properly 1 Use the Start menu to open the Control Panel 2 Double click Display 3 Click the Settings tab 4 In the Screen area click the slider and drag it to the desired resolution 5 Click OK...

Page 98: ...on for Display only fills part of the screen for more details Video or Display Continued Symptom Problem Solution 1394 or Digital Video Supported on selected models only Symptom Problem Solution The digital camcorder or 1394 device is not working The device is not on Ensure that the device has been turned on The device is not connected Ensure that the device is connected to the 1394 port The devic...

Page 99: ...display and battery does not charge Battery was exposed to temperature extremes Keep the battery within the recommended temperature ranges See Battery Care in this guide Battery charge does not last as long as expected Battery is not fully drained Calibrate the battery See Calibrating the Battery in this guide Battery charge does not last as long as expected Power Management is disabled Reset the ...

Page 100: ...till does not start refer to the Online Help and Support section found earlier in this chapter DVD player performance is poor when running other programs simultaneously DVD playback requires large amounts of processing power therefore the system cannot process other tasks simultaneously at maximum performance To provide maximum performance close all other programs while playing DVD media It may al...

Page 101: ...as follows 1 Insert the edge with the sliding cover into the drive facing up 2 Push the floppy all the way into the drive until it stops Floppy drive cannot read a floppy Floppy diskette is not formatted Format the floppy diskette by following these steps 1 Open a My Computer g window 2 Select the 3 Floppy A drive 3 Click File and point to Format 4 Select the desired options and click Start to beg...

Page 102: ...ware and software requirements Game was not set up properly when installed Re install the program noting any settings and default selections that pertain to your Notebook and restart the game Internet Symptom Problem Solution Cannot connect to the Internet Internet service provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up pr...

Page 103: ...Guide 8 15 Presario 700 Series If no dial tone is found another telephone handset on the same line is not on the receiver Verify that all telephone handsets on the same line are on the receiver Internet Continued Symptom Problem Solution ...

Page 104: ...e Power ª button until your Notebook turns off Fn Num Lk or Shift Num Lk does not turn the internal NumLock on The internal keyboard NumLock is disabled when an external PS 2 keyboard or keypad is present Use the keypad on the external keyboard or unplug the external keyboard to use the internal keypad feature When typing some of the letter keys return numbers to the screen The NumLock feature is ...

Page 105: ...our Notebook turns off Cursor does not respond The TouchPad sensitivity settings may need adjustment Restore the default TouchPad settings 1 Use the Start menu to open the Control Panel 2 Double click Mouse 3 Click the Touch tab and then the Defaults button 4 Click OK and close the Control Panel window The PageUp PageDown Home or End keys were accidentally pressed while typing Avoid pressing these...

Page 106: ...tional memory PC Cards Symptom Problem Solution Your Notebook does not recognize the PC Card PC Card is not fully inserted in the slot or is upside down Remove the card and gently reinsert it Refer to the manufacturer s documentation for details The PC Card device driver is not installed Install the device driver Refer to the documentation that came with your PC Card or contact the PC Card manufac...

Page 107: ...obat Reader Software created by Adobe Systems that allows you to view an electronic document with the exact layout intended by the author The Acrobat Reader can be downloaded free of charge from the Adobe Web site See also software anti virus software A program that detects and in many cases repairs the damage caused by a computer virus application Software installed on a computer See also program...

Page 108: ...ard An electronic notice board on the Internet where people can post notices for others with similar interests Professional organizations and clubs often have bulletin boards for members to share information and opinions byte Eight bits of data eight individual electronic on off signals strung together to make a message that the computer can interpret Most information is organized into bytes One b...

Page 109: ...her person s computer click To push down and quickly release either the left or right mouse button Ctrl Alt Delete Pressing and holding down the Ctrl key then the Alt key and then the Delete key simultaneously to close a program that is locked not responding Use Ctrl Alt Delete a second time to shut down a computer that is locked Unsaved data is erased from memory When the computer restarts it dis...

Page 110: ... the default defragmenting The rearrangement of files and unused space on your hard disk so programs can run faster desktop See Windows desktop dialog box A small window that requests information from the user before a command can be carried out digital A system that uses electronic signals to transfer data in the form of bits A bit is represented by a single digit Computers use only two digits ei...

Page 111: ...ves that use removable media and all peripheral devices have drivers You can download updated drivers from the manufacturer s Web site See also peripheral drop down menu A list of options that drops down when you click a menu on the menu bar or the down arrow on a dialog box DSL Digital Subscriber Line A telephone line that carries both voice and data signals it allows you to talk on the phone and...

Page 112: ...nternet Explorer and Windows Explorer F fax modem A modem that allows your computer to transmit and receive faxes The fax modem can transmit documents to fax machines and other computers with fax modems It can broadcast a fax to several sites at once A dual purpose modem functions as both a regular modem that transmits files as attachments and a fax modem that transmits printed documents file exte...

Page 113: ...phs A graphics card enables the monitor to display these items on the screen See also SVGA and XGA H hard disk Internal storage media for permanent storage of system files software and data files The hard disk consists of flat round platters Each side of each platter has a head that floats on a thin cushion of air over the surface of the rapidly spinning disk and picks up reads magnetically stored...

Page 114: ...h a pointed index finger is displayed When you click the link the document to which it points is automatically transferred to your computer no matter where on the Internet the file is stored See also HTML I icon A small picture that represents a menu command file program tool or peripheral interactive A computer program that responds to you as if you were having a conversation You give instruction...

Page 115: ...ver that moves in all directions to control the movement of a pointer or objects on the screen It is used for computer games in which you drive fly or shoot objects displayed by the monitor JPEG Pronounced J peg A file format for graphics especially photographs displayed on the Internet It is easily identified by the file extension jpg JPEG files which store more information per pixel than GIF fil...

Page 116: ...he instructions and data from input devices such as the keyboard and mouse and communicates them to output devices such as the monitor speakers and printer Microsoft Internet Explorer A Web browser developed by the Microsoft Corporation See also browser Microsoft Windows Themost popular computer operating system in the world It is characterized by the use of windows and icons Each running program ...

Page 117: ...ter to generate the synthesized musical sounds found in games CD ROMs and presentation packages minimize To shrink a running program window into an icon on the Windows taskbar Click the icon to restore the program window See also Microsoft Windows modem A device in the computer that converts data from digital format to analog format so that it can be transferred through a standard telephone line t...

Page 118: ...Programs for composing and editing music When you play a tune on a synthesizer keyboard connected to a computer the music program translates what you play into a written score N navigate To move through a Web site or online document by clicking the hyperlinks embedded in the text or images See also hyperlink Netscape Navigator A Web browser developed by the Netscape Communications Corporation See ...

Page 119: ...e offline when you lose or terminate a connection See also modem and network online Help A manual that displays on the screen while you are actually working in a program and need help It can be accessed through the Help menu at the top of the screen Help for Windows can be accessed from the Start button on the taskbar online shopping Ordering products on the Internet You can purchase books flowers...

Page 120: ...ich is located on the C drive PC card A removable device that is designed to plug into a PCMCIA slot to accommodate devices such as a modem fax and rotating storage media peripheral An external device connected to a computer Examples are a monitor keyboard mouse printer scanner joystick and digital camera pixel One of the individual dots or picture elements that compose a graphical image See also ...

Page 121: ...facturer to enter in a customer database Later when you call for technical support you are asked for the product key The technician matches it against the database to determine whether you qualify for support You should keep a record of all product keys to protect your investment They are comparable to the serial numbers on hardware See also software program Software that you install on a computer...

Page 122: ...ff the computer does not erase it Since you cannot change or write to ROM it is referred to as read only See also microprocessor S scanner A device that creates digital images of printed documents and photographs Software allows you to save and edit the images on the computer See also digital and software screen saver A moving picture or pattern that displays on the screen when you stop using your...

Page 123: ...e to giving it over the telephone when you order from a catalog But never send your social security number over the Internet Criminals can steal your identity with your social security number See also encrypt serial port A small connector on the back of the computer or keyboard for plugging in a thin cable attached to a serial device such as a mouse Serial devices transfer data one bit at a time t...

Page 124: ...ernet searching for topics of interest by clicking hyperlinks Instead of searching for specific information surfing is an undirected type of Web browsing You amuse yourself by clicking whatever catches your fancy surge protector A device that protects a computer from fluctuations in power A surge protector regulates the flow of electricity to the computer and prevents high voltage surges from dama...

Page 125: ...tor for plugging in multiple ultra high speed peripherals USB ports are gradually replacing serial ports and parallel ports and eliminating the need for so many connectors and cables Multiple USB peripherals can be linked together in a chain to share the same port Windows 98 included a built in driver for USB peripherals Windows Millennium and Windows XP support a new USB standard that is 40 times...

Page 126: ...nd increased maximum upload speed improve video conferencing and general uploading video phone See Internet phone virus A set of software instructions written to harm computers A virus can cause unusual messages to display on the screen destroy information on the hard disk or cause your hard disk to crash Some viruses affect your computer immediately others are set to activate on a certain date Se...

Page 127: ...plorer click the Start button and point to Programs You can create a shortcut to Windows Explorer Windows taskbar The gray bar running along the bottom of the screen when your computer completes startup The Start button is on the left side of the taskbar and the systray a tray with icons and the computer clock is on the right Programs that are running but minimized into icons are displayed in the ...

Page 128: ...at are zipped together can be transmitted as an e mail attachment much faster than individual files An archive takes up less storage space on your disk It can be identified by the file extension zip An archive contains a self extracting program with the file extension exe for executable Double click the executable file and a wizard guides you through the process of unzipping the files See also wiz...

Page 129: ... location 2 10 low condition 6 13 operating time 6 8 power management 6 10 power usage 3 4 recycling 6 5 release switch 2 10 3 7 removing 3 7 replacing 6 14 storing 6 4 suspending work 6 15 troubleshooting 8 11 Brightness 2 6 Buffer underrun 5 13 Burning CDs 5 10 C CD 2 6 basics 5 1 inserting 5 2 CD or DVD drive See also DVD drive audio CDs 5 5 CD RW 5 10 function key 2 6 identifying DVD region 5 ...

Page 130: ...oting 8 9 Drives location 2 7 storage 3 14 DVD drive on screen controls 5 7 playing 5 7 region settings 5 8 troubleshooting 8 12 working with discs 5 1 E Easy CD Creator 5 10 Edge motion 3 12 Ejecting CD or DVD 5 3 manually 5 4 Electrical safety 1 6 Ethernet connection 4 10 External device connectors 2 9 External mouse cleaning 7 5 F F10 Setup 3 16 3 17 Feet pop up 2 10 Front panel components 2 2 ...

Page 131: ...5 7 N Non DVD video discs 5 6 P Parallel port 2 9 Password defined 3 15 removal 3 17 setting 3 16 PC card troubleshooting 8 18 PC card slot 2 7 Pop up feet 2 10 Ports 2 9 Power See also AC adapter Battery button 3 5 disconnecting from 1 6 electrical safety 1 6 1 7 indicator 2 2 management 6 10 modes 6 11 surge protectors 3 3 troubleshooting 8 11 turning on and off 1 6 3 4 Power surge 1 7 3 3 Power...

Page 132: ...tors 3 3 Suspending work 6 15 S Video 4 2 4 3 Switches battery release 2 10 Symbols and graphics 1 5 T TouchPad button location 2 2 cleaning 7 4 components 2 2 edge motion 3 12 tapping 3 10 using 3 9 Troubleshooting See also Compaq Help and Support audio 8 7 battery 8 11 CD drive 8 12 diskette 8 13 DVD 8 12 memory 8 18 power 8 11 video 8 7 U Underside components 2 10 Upgrades memory 4 6 V Video di...

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