CommScope ARRIS SURFboard T25 User Manual Download

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Table of contents

Chapter 1: Getting started...................................................................... 10

About your T25.............................................................................................................10

In your box................................................................................................................... 10

Additional item(s) needed (not included)..........................................................11

System requirements....................................................................................................11

Contact information..................................................................................................... 12

Chapter 2: Product overview.................................................................. 13

Front panel................................................................................................................... 13

Indicator lights for the T25................................................................................ 14

Rear panel.....................................................................................................................15

Backup power.....................................................................................................17

Telephony cable modem label..................................................................................... 17

Chapter 3: Installing your T25.................................................................18

Install the T25...............................................................................................................18

Connect your telephone.................................................................................... 19

Establish an Internet connection..................................................................................19

Chapter 4: Using the cable modem Web Manager.................................. 22

Web Manager menu links............................................................................................ 22

Change the default password...................................................................................... 22

View the T25 network connection status.................................................................... 22

Status screen......................................................................................................23

Event Log screen................................................................................................ 26

HW/FW Versions screen.................................................................................... 26

Registration Status (CM State)...........................................................................27

Chapter 5: Managing your telephony cable modem and connected

networks.............................................................................................28

Reboot and reset the T25............................................................................................ 28

Reboot (or restart) your T25 using the Reset button........................................ 28

Reset the T25 configuration using the Reset button......................................... 29

Exit the T25 Web Manager.......................................................................................... 29

Chapter 6: Troubleshooting tips..............................................................30

Solutions....................................................................................................................... 30

Front panel LED icons and error conditions.................................................................31

SURFboard

T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x.5

Summary of Contents for ARRIS SURFboard T25

Page 1: ...SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 P N 365 095 33655 ...

Page 2: ...he property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited to ...

Page 3: ...nce use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this...

Page 4: ...evice with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage to ...

Page 5: ...ng two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee G...

Page 6: ...ur residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 6 ...

Page 7: ...ng the cable modem Web Manager 22 Web Manager menu links 22 Change the default password 22 View the T25 network connection status 22 Status screen 23 Event Log screen 26 HW FW Versions screen 26 Registration Status CM State 27 Chapter 5 Managing your telephony cable modem and connected networks 28 Reboot and reset the T25 28 Reboot or restart your T25 using the Reset button 28 Reset the T25 config...

Page 8: ...ions you need a cable service connection with a cable Internet Service Provider The T25 will not work with DSL or satellite Internet service This guide provides instructions for installing your T25 About your T25 The T25 telephony modem is DOCSIS 3 1 compliant with the following features Speed much faster than dialup or ISDN service DOCSIS 3 1 is 10 times faster than DOCSIS 3 0 Connectivity suppor...

Page 9: ... secure connection on your home network Additional item s needed not included The following item is not included in the box and must be purchased separately if required Coaxial coax cable if one is not already connected to a cable wall outlet RF splitter for additional coaxial cable connections such as a set top box or Smart TV Ethernet cable for each additional Ethernet enabled device System requ...

Page 10: ...ly supported they should still function with this model Macintosh 10 4 or higher UNIX Linux Contact information For technical support and additional ARRIS product information Visit the ARRIS Support website http www arris com selfhelp Call ARRIS Technical support 1 877 466 8646 SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 12 ...

Page 11: ...n Solid Not applicable LED does not blink Power is properly connected with the device power cord Scanning for Upstream Send channel and Downstream Receive channel connection Upstream and Downstream channels are connected SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 13 ...

Page 12: ...wing table shows light patterns during normal operation T25 light patterns normal operation Mode Power US DS Online Tel 1 Tel 2 AC power On On Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet available Off Internet not available On On hook Flash Off hook Off disabled No AC power Off Off Off Off Firmware upgrade On Flash On normal operation Patterns startup...

Page 13: ...formation On Off Flash Retrieving telephone network information On Flash Flash Activating telephone service Cable modem startup sequence DS US Online Description Flash Off Downstream or upstream search On Flash Downstream and upstream found retrieving setup information from service provider On On Ready for service Rear panel T25 Rear View SURFboard T25 Cable Modem with Xfinity Voice User Guide STA...

Page 14: ... to the factory default settings 1 Insert the end of a small pointed non metallic object with a narrow tip into the Reset opening on the back of your T25 2 Press and hold the indented Reset button for 10 seconds or until the front panel LEDs flash 3 Remove the small object from the Reset opening Note For network security purposes ARRIS recommends that you change the default admin password on your ...

Page 15: ...ervice is not operational Specifications for T25 power usage Model Condition App Power VA T25 Idle 19 917 Full 30 740 Telephony cable modem label The telephony cable modem label is located on the bottom of your T25 It contains the voice modem information that you may need when contacting your service provider or ARRIS To receive Internet service contact your service provider for assistance You may...

Page 16: ...ne and power outlets are available near the T25 If a cable outlet is not conveniently located your service provider can install a new one Broadband cable service is available in your area To set up a Wi Fi network you will need a router and high speed Internet connection provided by Comcast Install the T25 T25 connection diagram 1 Check that a coaxial cable is already connected to a cable wall out...

Page 17: ...y have Telephony service from Comcast call 1 800 Xfinity 1 800 934 6489 to set up an account that includes Telephony service 1 Connect the telephone cord not included to the TEL LINE port on your telephone 2 Connect the other end of the telephone cord to the TEL 1 port on the rear of the T25 3 Optional For a second telephone connect a telephone cord of a single line telephone to the TEL 2 port on ...

Page 18: ... the T25 you may be automatically redirected to the page If you are not redirected then type xfinity com activate in the browser 3 Access the site using your telephone number or your Xfinity account log in credentials SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 20 ...

Page 19: ...rm that your phone has a dial tone The ARRIS SURFboard website or your selected website should open If the website fails to open please call Comcast Customer Support at 1 855 OK BEGIN 1 855 652 3446 to set up your Internet service or activate your T25 SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 21 ...

Page 20: ... password 1 Navigate to http 192 168 100 1 The T25 main screen opens 2 Click Admin 3 In the Change Password section enter your old and new password 4 Confirm the new password 5 Click Apply to update your password If at any time you lose your new password you will have to perform a factory reset using the button on the rear of the T25 This will restore the factory defaults on your T25 and allow you...

Page 21: ...can also configure Energy Efficient Ethernet EEE front panel indicators and link aggregation T25 Status screen Configure Energy Efficient Ethernet for T25 devices T25 devices support Energy Efficient Ethernet EEE EEE IEEE 802 3az reduces power consumption on unused or idle Ethernet ports To configure Energy Efficient Ethernet 1 Navigate to http 192 168 100 1 SURFboard T25 Cable Modem with Xfinity ...

Page 22: ...s page opens 2 Scroll down to the Front Panel Indicators block 3 Click the indicator that you want the front panel to show then click Apply Always Active This front panel indicator displays the current status and alert conditions Choose this mode to see the status at all times Active on Alerts This front panel indicator is only active when alert conditions are active In this mode you can choose wh...

Page 23: ...vice with two Ethernet ports to use both for a single connection effectively doubling the available bandwidth between the device and T25 To configure link aggregation 1 Navigate to http 192 168 100 1 The Status page opens 2 Scroll down to the Interface Parameters block 3 Set the link aggregation method LACP 802 3ad Dynamic link aggregation always use for MacOS Balanced XOR None turns off Link aggr...

Page 24: ...uding the date and time of the event the event ID and the event level T25 Event Log screen HW FW Versions screen The HW FW Versions screen includes release and model information for the T25 hardware and firmware This information includes the serial number for your T25 SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 26 ...

Page 25: ...Registration Status CM State The Registration Status screen shows the current operating status of T25 with regards to DOCSIS and telephony connections T25 Registration Status CM State screen SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision x 5 27 ...

Page 26: ...ur T25 using the Reset button page 28 Reset the T25 configuration using the Reset button page 29 Reboot or restart your T25 using the Reset button 1 Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the rear of your T25 T25 reset button 2 Press and hold the indented Reset button for three to four seconds only 3 Remove the paper clip or small object fr...

Page 27: ...r other small object with a narrow tip into the Reset opening on the rear of your T25 2 Press and hold the Reset button for 10 seconds and then release 3 Remove the paper clip or small object from the Reset opening Exit the T25 Web Manager To exit your T25 Web Manager Click the Close button in the upper right corner of the web browser window SURFboard T25 Cable Modem with Xfinity Voice User Guide ...

Page 28: ...coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the cable modem and computer On the front panel check the status of the LED icons and refer to Front panel LED icons and error conditions page 31 to identify the problem If you have cable television service check yo...

Page 29: ...itions LED Icon Status If During Startup If During Normal Operation OFF T25 is not properly plugged into the electrical outlet T25 is unplugged BLINKING Upstream Send channel or Downstream Receive channel cannot be acquired Upstream channel is lost Downstream channel is lost BLINKING IP registration is unsuccessful IP registration is lost OFF Telephone is not detected Telephone is disconnected OFF...

Page 30: ...oduct directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Inf...

Page 31: ...ther person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM...

Page 32: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA www commscope com ...

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