CommScope ARRIS SURFboard SB8200 User Manual Download Page 1

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SURFboard

SB8200 DOCSIS

3.1 Cable Modem

User Guide, STANDARD Revision x.3

P/N 365-095-30000

Summary of Contents for ARRIS SURFboard SB8200

Page 1: ...SURFboard SB8200 DOCSIS 3 1 Cable Modem User Guide STANDARD Revision x 3 P N 365 095 30000 ...

Page 2: ...e the property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited ...

Page 3: ...iance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate th...

Page 4: ... device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage t...

Page 5: ...wing two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee...

Page 6: ... your residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SB8200 DOCSIS 3 1 Cable Modem User Guide STANDARD Revision x 3 6 ...

Page 7: ...SURFboard SB8200 DOCSIS 3 1 Cable Modem User Guide STANDARD Revision x 3 7 ...

Page 8: ... screen options 17 Get help 18 Exit the Web Manager 19 Chapter 5 Monitoring your cable modem and protecting your connected network 20 Change the default user password 20 View the cable modem product information 21 View the cable modem network connection status 22 View the cable modem event log 23 Enable Link Aggregation Configuration 24 Reset the cable modem configuration settings 25 Reboot the ca...

Page 9: ...nfiguration settings of your SB8200 In the box Before installing your SB8200 check that the following items are included in the box If any items are missing please call ARRIS Customer Support at 1 877 466 8646 for assistance SB8200 package contents Item Description SB8200 Cable Modem High speed DOCSIS 3 1 cable modem Power Supply Power cord for an electrical wall outlet connection Software License...

Page 10: ...Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 7 Service Pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should still function with your SB8200 Macintosh 10 4 or higher UNIX Linux Contact information For technical support a...

Page 11: ...l is connected in DOCSIS 3 0 mode Blue High speed Internet connection with downstream channels in DOCSIS 3 1 mode Scanning for an upstream send channel Internet connection Green Upstream channel is connected in DOCSIS 3 0 mode Blue High speed Internet connection with upstream channels in DOCSIS 3 1 mode Scanning for an Internet connection Green Cable modem is connected to the Internet SURFboard SB...

Page 12: ...the cable modem configuration settings To reboot or restart the cable modem 1 Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SB8200 2 Press and hold the indented Reset button for three to four seconds only 3 Remove the paper clip or small object from the Reset opening To reset the cable modem configuration back to the factory defau...

Page 13: ... cable modem label is located on the bottom of your SB8200 It contains specific cable modem ID that you may need when contacting your service provider or ARRIS Technical Support for assistance To receive Internet service you will have to contact your service provider for assistance You may have to provide the following information listed on the cable modem label Model name SB8200 Serial number S N...

Page 14: ...le modem are preferably near existing cable and electrical wall outlets SB8200 connection diagram 1 Check that a coaxial cable is already connected to a cable wall outlet or RF splitter not included 2 Connect the other end of the coaxial cable to the Cable connector on the rear of your SB8200 Use your hand to tighten the connectors to avoid damaging them 3 Connect one end of an Ethernet cable to t...

Page 15: ...matic activation which will automatically launch their special website when you open a web browser 4 After your SB8200 is provisioned or activated open a web browser such as Internet Explorer Google Chrome Firefox or Safari on the computer 5 Type a valid URL such as www surfboard com in the Address bar and then press Enter 6 The ARRIS SURFboard website should open If it fails to open please contac...

Page 16: ...00 and open the SB8200 Web Manager Login screen 3 Type admin for the default login user name case sensitive in the Username field 4 Type password default login password case sensitive in the Password field Note If you are unable to login with the default login password password then type the last eight digits of the serial number S N available on your SB8200 cable modem label in the Password field...

Page 17: ...d or change it recommended Please note that if you do not change the default login password the same message will display every time you log in to the SB8200 Web Manager Web Manager screen options Menu buttons and links You can use the Web Manager buttons or links to view the status and network configuration screens for your SB8200 The SB8200 menu buttons are displayed along the top of the SB8200 ...

Page 18: ...nose and correct any problems that may occur with the cable modem Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network Configuration Provides the network connection frequency and channel ID information for the cable modem Advanced Provides option to enable Ethernet Link Aggregation Configuration Change User password Provides option...

Page 19: ...Web Manager SB8200 help pages screen Exit the Web Manager To exit the Web Manager Click Logout in the upper right corner of the web browser window SURFboard SB8200 DOCSIS 3 1 Cable Modem User Guide STANDARD Revision x 3 19 ...

Page 20: ...nt unauthorized modifications to certain cable modem configuration parameters Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings Change the default user password To change the default user password 1 From your SB8200 Web Manager screen click the CHANGE USER PASSWORD The Change User Password screen displays Change User...

Page 21: ...etting under the Other Settings section applies to the amount of inactivity time in seconds allowed before the Wi Fi Cable Modem Web Manager automatically logs out The Login Timeout range is between 30 and 900 seconds 7 Find a secure place to write down and keep your new password for future reference if needed View the cable modem product information The SB8200 Product Information screen displays ...

Page 22: ...lp page 18 is available to resolve any connection issues that resulted in a failed state during the cable modem startup To open the Status screen 1 Open the SB8200 Web Manager see Start the SB8200 Web Manager page 16 2 Click the Status menu button or link on the SB8200 Web Manager screen 3 The Status screen displays see Figures 10 and 11 4 Press F5 to refresh or update the information on the scree...

Page 23: ...ose and correct any problems that may occur with your cable modem You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance To open the Event Log screen 1 Open the SB8200 Web Manager see Start the SB8200 Web Manager page 16 2 Click the Event Log menu button or link on the SB8200 Web Manager screen 3 Press F5 to refresh or update...

Page 24: ...the SB8200 Web Manager screen Note The configuration settings on the SB8200 Configuration screen are read only and cannot be modified You will have to contact your service provider to obtain special authorization to change the cable modem frequencies and other configuration settings on your SB8200 SB8200 configuration screen Enable Link Aggregation Configuration Ethernet Link Aggregation applies t...

Page 25: ...efault settings To restore the factory default settings on your SB8200 1 Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SB8200 2 Press and hold the Reset button for 10 seconds or until the front panel LEDs flash 3 Remove the paper clip or small object from the opening Reset Reboot the cable modem To restart your SB8200 1 Insert the...

Page 26: ... 5 Monitoring your cable modem and protecting your connected network Click Logout in the upper right corner of the web browser window SURFboard SB8200 DOCSIS 3 1 Cable Modem User Guide STANDARD Revision x 3 26 ...

Page 27: ... light switch If so disconnect the cable modem power cord and connect it to another electrical wall outlet that is not controlled by a wall light switch Cannot Send or Receive Data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the cable mo...

Page 28: ...ing error conditions Front panel LED icons and error conditions LED Icon Status If During Startup If During Normal Operation OFF SB8200 is not properly plugged into the electrical outlet SB8200 is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsucces...

Page 29: ...Product directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General I...

Page 30: ...made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR AN...

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Page 32: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA www commscope com ...

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