Emmy
CBA3593 201014
6. Troubleshooting
Common Terminal Error Messages
Codes
Terminal Display
Description
Recommended Next Steps
01
DECLINED – 01
CONTACT CARD ISSUER
Refer to card issuer
Advise the cardholder to contact their card
issuer for specific details. Ask the Customer
for another form of payment (e.g. different
card).
13
DECLINED – 13
INVALID AMOUNT
Invalid amount
Different limits apply to different types of
transactions as defined in the merchant
agreement. For instance, there is a cashout
limit and a refund limit, and if either one
is exceeded, an error message will be
displayed. The user must simply enter a value
lower than the relevant limit defined in the
agreement.
X0
DECLINED – X0
No response from host
Check communications link. Try processing
the transaction again. If still no response,
invoke SAF.
S0
DECLINED - S0
MODEM ERROR
Modem error
This can represent an error with an external
modem, or if the terminal is set to fallback
to internal modem and no phone line has
been plugged in. Check communications
link on base and wall plug. Ensure cables are
properly connected.
S2
DECLINED – S2
NO ANSWER
No answer
Contact the CBA Merchant Helpdesk.
S8
DECLINED – S8
NO EFT SERVER
Link not setup on EFT
Server
Contact the CBA Merchant Helpdesk.
57
DECLINED – 57
TRAN NOT ALLOWED
Transaction not
permitted to cardholder
Advise the cardholder to contact their card
issuer for specific details. Ask the Customer
for another form of payment (e.g. different
card).
Support
For support, please call the dedicated CBA merchant helpdesk on 1800 022 966, 24 hours a day, 7 days a
week.
When calling the Helpdesk, please make sure you have the following information ready:
◆
Merchant ID
◆
Terminal ID
◆
Error code (if applicable)
