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Page 11

Troubleshooting

ISSUE

CAUSE

SOLUTION

Griddle not working

Power supply

Check power source

Power switch has not been turned 

on

Check the unit is correctly 

plugged in and turned on

Plug/cord, set or external wiring is 

damaged

Call for service

Internal wiring fault

Call for service

Indicator light is on, but unit is not 

heating up

Faulty elements

Call for service

Operation of thermostat

All thermostats are not turned on

Ensure thermostat is set correctly 

and ensure that dial is not 

spinning on the thermostat, giving 

the wrong reading

Faulty thermostat

Call for service

Indicator light is not on, but the 

unit 

IS

 heating up

The indicator bulb has burned out Call for service. Replace the 

indicator light

The unit has not been turned on

Turn on and adjust the settings

Cooking surface is heating up 

slowly

Carbon build up

Ensure that the plates are kept 

clean and free from carbon build 

up/debris

Thermostat setting

Ensure thermostat is set correctly 

and ensure that dial is not 

spinning on the thermostat, giving 

the wrong reading

Faulty elements

Call for service

Food sticking

Carbon build up

Ensure that the plates are kept 

clean and free from carbon build 

up/debris

Not seasoned

Season grill, see cleaning and 

maintenance

If problems persist and the assigned solution does not remedy the issue, please call our Service 

Department at: 866-299-8625.

Summary of Contents for CPG24

Page 1: ...Shown For Service on Your Griddle Call the Service Department at Phone 800 347 5423 Or 866 298 625 and ask for contact information for your local service company This manual contains important safety instructions which must be strictly followed when using this equipment IMPORTANT SAFETY NOTICE ...

Page 2: ......

Page 3: ......

Page 4: ...Y INSTRUCTIONS 8 OPERATING INSTRUCTIONS 9 CLEANING INSTRUCTIONS 10 TROUBLESHOOTING 11 LIMITED ELECTRIC GRIDDLE WARRANTY 12 2153 DRYDEN RD DAYTON OH 45439 PHONE 937 299 5493 TOLL FREE 800 347 5423 FAX 937 299 4147 Printed 12 2010 for Commercial Pro products 2010 Index ...

Page 5: ...ery circumstance or environment in which its equipment will be operated It is the responsibility of the owner and the operator to remain alert to any hazards posed by the function of this equipment If you are ever uncertain about a particular task or the proper method of operating this equipment ask your supervisor This manual contains a number of precautions to follow to help promote safe use of ...

Page 6: ...R ANY CIRCUMSTANCES CUT OR REMOVE THE THIRD GROUND PRONG FROM THE POWER CORD OR USE ANY ADAPTER PLUG Fig 6 1 and Fig 6 2 1 Complete the warranty card and place it in the mail 2 Griddle and outside covering containment unit may become HOT after use Use caution when touching the unit INSTALLATION NOTE The CPG36 is a hard wire unit only to be installed by a qualified electrician who is familiar with ...

Page 7: ...ply circuit should be properly fused and equipped with a means of disconnecting as required by the local electrical code For griddle with plugs and leads set simply provide a suitable power point and connect This equipment gets EXTREMELY HOT so make sure all flammable combustible materials are set away from this equipment Feet Install feet by screwing each foot into the threaded openings on the bo...

Page 8: ...r sold by the manufacturer may cause fire electrical shock or injury Do not use outdoors Do not let power cord or the extension cord hang over edge of table or counter or touch hot surfaces Do not place on or near a hot gas or electric burner or in a heated oven Do not use this equipment for any use other than the use intended by the manufacturer Do not yank on any cord to disconnect Never plug eq...

Page 9: ...e for 30 minutes 4 Remove the excess fat and wipe clean CAUTION the griddle surface will be HOT 5 Apply another film of cooking oil over the hot cooking surface for another 30 minutes and again remove the excess fat and wipe clean The griddle surface will be ready to use EVEN WITH CAREFUL SEASONING FOOD MAY STICK TO THE GRIDDLE COOKING SURFACE UNTIL THE GRIDDLE PLATE IS BROKEN IN Temperature Contr...

Page 10: ...the scrapings If there is an accumulation of burned fat and food the griddle should be thoroughly scoured and re seasoned Use pumice or griddle stone while the griddle is warm to remove excess fat and food Do not use steel wool because of the danger of steel slivers getting into the food After Each Use Body Use a clean cloth and a non abrasive cleaner to clean the stainless steel body of the gridd...

Page 11: ...e Indicator light is not on but the unit IS heating up The indicator bulb has burned out Call for service Replace the indicator light The unit has not been turned on Turn on and adjust the settings Cooking surface is heating up slowly Carbon build up Ensure that the plates are kept clean and free from carbon build up debris Thermostat setting Ensure thermostat is set correctly and ensure that dial...

Page 12: ...T SHALL WE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD PARTY INCLUDING WITHOUT LIMITATION LOSS OF PROPERTY PERSONAL INJURY LOSS OF BUSINESS OR PROFITS OR OTHER ECONOMIC LOSSES OR STATUTORY OR EXEMPLARY DAMAGES WHETHER IN NEGLIGENCE WARRANTY STRICT LIABILITY OR OTHERWISE This warranty is given only to the first purchaser from a retail dealer No warranty is given to subse...

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