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Troubleshooting
ISSUE
CAUSE
SOLUTION
Griddle not working
Power supply
Check power source
Power switch has not been turned
on
Check the unit is correctly
plugged in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault
Call for service
Indicator light is on, but unit is not
heating up
Faulty elements
Call for service
Operation of thermostat
All thermostats are not turned on
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty thermostat
Call for service
Indicator light is not on, but the
unit
IS
heating up
The indicator bulb has burned out Call for service. Replace the
indicator light
The unit has not been turned on
Turn on and adjust the settings
Cooking surface is heating up
slowly
Carbon build up
Ensure that the plates are kept
clean and free from carbon build
up/debris
Thermostat setting
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty elements
Call for service
Food sticking
Carbon build up
Ensure that the plates are kept
clean and free from carbon build
up/debris
Not seasoned
Season grill, see cleaning and
maintenance
If problems persist and the assigned solution does not remedy the issue, please call our Service
Department at: 866-299-8625.
