USER GUIDE
3
COMMAND LIGHT 5 YEAR LIMITED WARRANTY
COMMAND LIGHT products* come with an industry leading 5-year warranty against any
defects in materials and workmanship when used and operated for a period of five years. The
responsibility of COMMAND LIGHT under this limited warranty is limited to the repair and
replacement of parts found to be defective by COMMAND LIGHT.
Any parts damaged in shipping or by improper installation, overloading, abuse, or accident of
any type or cause are not covered by this warranty. If equipment has been damaged in transit, a
claim should be made against the carrier within three days, as we assume no responsibility for
such damage.
If during this time period, you have any malfunctions not related to misuse, accident, neglect, or
normal wear and tear, please take the following steps in order to have your light tower serviced
under the COMMAND LIGHT warranty.
1.
Contact us immediately for initial diagnosis at
7974; or if parts are needed contact
2.
You will need to have immediate access to the light tower and the serial number. This
process can be done by individuals with little mechanical ability. (involves pushing
buttons and telling us what the light tower is doing or not doing)
3.
We then send parts (if needed) and have an authorized technician dispatched (if needed)
with a written work authorization number and a base number of hours allotted to do
repair. Hourly rates for service are to be determined at the time of authorization by
COMMAND LIGHT, travel time is paid at a maximum of 50% of the authorized service
rate.
4.
We remain available for service support via phone, email, or video conference while the
technician completes the repair, also to extend the original time allotted if additional
issues arise. Immediate support cannot be guaranteed unless a time is scheduled prior to
service.
5.
Let us know when the repair is completed and reference the work authorization number.
Email an invoice to
. If you are
unable to create an invoice email us for instructions for payment. Make sure any parts we
have requested to be returned have been shipped back to the provided shipping address. If
a return label is issued it must be used.
6.
Finally, we will pay by mailing a check or crediting the account of the person,
department, or company doing the repair. Payments will not be made until all requested
parts have been returned.