User Manual for VGA/Stereo-Audio Matrix
COMM-TEC MTX Series
COMM-TEC GMBH
10 of 10
6. Warranty, Service and Returns Policy
This product is under warranty for a period of two (2) years from the date of purchase.
COMM-TEC’s liability and Buyer’s remedies under this warranty shall be limited solely to repair of the faulty
units free of charge.
This warranty does not apply if the product has been modified, repaired by an unauthorized agent, or
improperly installed, used, or maintained.
If a problem occurs first contact your dealer or COMM-TEC for trouble shooting.
If verification of a problem requires factory repair, ask COMM-TEC’s Customer Equipment Service
representative to issue a
Return Materials Authorization (RMA) number.
Merchandise will not be accepted without a RMA number.
When returning a product to COMM-TEC in Uhingen for repair please comply with the following instructions:
•
Shipping and insurance costs must be prepaid
•
Use original shipping container(s), (if possible)
•
Indicate the RMA number clearly on the outside of each container
•
Enclose a written description of the problem
The under warranty repaired units will be returned Carriage Free to the sending party (dealer or consumer).
Outside the warranty period, COMM-TEC will repair the faulty units, charging all arising expenses of the repair
e.g. labor, parts, transportation and insurance, to the sending party (dealer or consumer).
For any problems during installation and operation of a MTX series unit
call the COMM-TEC h49 07161 3000-0,
send a fax +49 07161 3000-333
or e-mail to [email protected]
